-Point of contact for primary payor clients with an understanding of the priorities of all stakeholders.-Accountable for >$3M in annual revenue.-Simplify complex data sets using Tableau to identify opportunities for improvement and areas of strength. -Lead internal and external business review meetings with C-suite and mid-level managers focusing on scheduling metrics, cost-savings, and clinical case management.-Create regular reporting that provides insight into the status of claim health and/or account. -Lead troubleshooting efforts and strategy of any issues regarding claims and/or care management.-Project manage the onboarding of new payor clients.-Coordinate with payors and providers in the development of an effort assessment program to reduce outlier claims.-Responsible for network expansion and the digital recovery and injury prevention platforms.-Collaborate with internal and external revenue cycle teams in addressing and resolving billing inquiries.

-Communicate across departments to support largest provider groups within the physical therapy network.-Utilize Tableau to analyze referral data, documentation metrics, and scheduling patterns to provide insight to external provider group’s strengths and areas of improvement.-Create internal and external documents to highlight growth opportunities and stress points.-Connect regularly with external stakeholders to improve relationships between partners.-Educate physical therapists on the workers’ compensation system to provide support and understanding.-Expand the use of the Salesforce platform to determine accuracy of account information, create reports, and log communication.

• Manage physical therapy clinic within Nashville Regenerative Orthopedics• Coordinate with physician and clinical staff regarding scheduling, billing, and patient care• Perform direct marketing to local physicians, personal trainers, and social groups o Create clinic specific marketing materials and social media posts• Responsible for maintaining accurate daily patient counts and referral source numbers o Developed accurate process to easily input data, identify trends in patient counts, and general analysis of visits • Streamlined paperwork and documentation within Electronic Medical Record

• Opening first Johnson and Hayes Physical Therapists clinic in state of TN• Managing clinic staff of 5 and responsible for hiring of receptionists and physical therapy technicians• Engaging with marketing team and developing strategy to increase weekly patient totals to 100+ per week and averaging 40 referrals per month• Establishing relationships with referring physicians, local fitness professionals, and coaches to drive referrals• Presenting to various groups and community organizations regarding aspects of physical therapy: Mobility, Golf and Physical Therapy, Exercise Physiology, Hip Strength and Running• Creating all social media content and publishing 2-3 times/week• Initiating ½ Marathon training group sponsored by the clinic: developed training plan and organized local resources to speak to group• Developing injury screen assessment tools for baseball and cross-country athletes and performing on local high school athletes• Producing all marketing flyers and brochuresMaintaining clinic-wide cost effective spending with clinical supplies, inventory, and staffing• Voted "Best Physical Therapist" in 2017 and 2018 in Nashville Fit Magazine's Annual "Best Of Awards"

• Provide comprehensive outpatient and sports physical therapy within the Vanderbilt Orthopaedic Institute Rehabilitation facility• Belmont University Physical Therapy School orthopaedic adjunct faculty• Provide physical therapy services to Vanderbilt student-athletes including injury evaluation, manual therapy, functional based therapeutic exercises, injury prevention, post-surgical rehabilitation, and return to play• Communicate with interdisciplinary team members regarding outpatient and sports physical therapy progress and care• American Red Cross Emergency Medical Responder Instructor

• Provide first-aid and athletic training care to Williamson and Davidson county high school and middle school athletes• Communicate with athletes, parents, and coaches regarding appropriate treatment and management of athletic injuries• Facilitate referrals of patients with physicians within the Vanderbilt network and after hour clinics in middle Tennessee• Coordinate emergency care in conjunction with Williamson County EMS and Vanderbilt Life Flight• Fit and provide durable medical equipment to Vanderbilt Bone and Joint After Hours Clinic patients, including custom splints

Men’s and Women’s Cross-Country and Track and Field Teams• Solely responsible for organizing and maintaining the medical care of45+ men and women student-athletes• Daily communication with athletes and coaching staff regarding student-athlete injuries• Developed and maintained Vanderbilt University Athletic Training website• Served on Health Enhancement Committee with several athletic department members with the goal of improving overall health of all student athletes through programs and education• Organized research study relating core strength and lower extremity injuries in long distance runners• Cared for team that won 2011 SEC Women’s Cross Country Championship

• Assisted staff Physical Therapist and Athletic Trainers with daily assessment, treatment, and rehabilitation of injured athletes• Discussed injuries and rehabilitation with athletic training staff• Served as resource for undergraduate athletic training students during pre-season camp• Assisted with on-field care of athletes during team practices, conditioning sessions and games

Women’s Soccer TeamMen’s and Women’s Track and Field and Cross Country Teams• Coordinated and documented daily treatments and rehabilitation of injured student athletes• Collaborated with fellow Graduate Assistants to provide athletic training care of student-athletes and manage athletic training room• Advised and managed two undergraduate athletic training students each year• Prepared additional instruction material to accompany didactic learning• Developed and instructed regeneration and recovery sessions for the soccer team• Worked closely with strength and conditioning coaches to develop alternative programming for injured athletes