Dave Ferguson Email & Phone Number

Marietta, Ga, Us

Niantic, Ct, Us

Responsible for providing strategic, operational, and technical leadership to the Company, leading both the pre-and post sales engineering teams, as well as the Central Procurement Team, and working closely with all members of the Executive Management Team.This senior level position is accountable for developing and executing company strategic technical roadmap for product and services development plans to meet company objectives. Responsible for sustaining engineering initiatives, product technical certifications and be technical lead on companywide innovation programs. Selected Accomplishments:Created and executed strategies to achieve increased sales to both new and existing clientsEstablished a Central Procurement Division responsible for all vendor management, contract negotiations and order management.Reduced costs by incorporating continuous process improvements and cost reduction strategiesExpanded both Presale and Post sales Engineering Teams to achieve targeted revenue goals

Niantic, Ct, Us

Executive position overseeing all corporate and client IT functions. Managed multi-site business technology services and operations, facilitating applications and infrastructure stability, security and business recoverability. Responsible for the all product customizations, hardware configuration, and technical support while ensuring customer success. Direct engaged in top-level management of client base that includes the largest retailers, financial firms, and brands in the nation. Empowered to drive our client implementations with the goal of both maximizing the efficient use of technologies and client satisfaction. Selected Accomplishments:Expanded the service offerings of the Technology Solutions Center to include Hardware Repair and Maintenance capabilitiesImplemented Cloud Based Applications to improve inventory management efficiency and provide clients with a real-time web based inventory management portalProvided Organization Guidance as part of the Operational Leadership Team

Niantic, Ct, Us

Designed, implemented and supervised a 24/7 Technical Support Desk and a world class Staging and Configuration Center for the configuration and management of client owned assets/hardware.Directed system operations, quality assurance and customer service groups. Provided mission critical 24/7/365 web applications and infrastructure including systems and network operations and security, database administration, hosting operations, capacity planning, infrastructure build-out, performance/stress testing, and internal IT support. Led QA product testing/assurance for web applications, software development, configuration management, resource planning, asset management, production systems monitoring, systems and network security.Selected Accomplishments:Directed system operations, quality assurance and customer service groups consisting of 20 resources. Provided mission critical 24/7/365 web applications and infrastructure including systems and network operations and security, database administration and internal IT support. Design and Buildout of the Telaid Technology Solutions Center Implemented and Managed a 24/7 Technical Support Desk

After being promoted to Director of Engineering, I implemented an internal web based automated design and costing tool that improved our margin of design and costing by nearly 20% and streamlined the time for response. These time savings allowed our engineers to focus more time supporting both Sales and Operations ensuing a higher closer rate on new opportunities.Selected Accomplishments:Managed Pre and Post Sales Engineering groupsMember of the Staging Services initiative which designed and built a state of the art staging and configuration facilityDesigned and implemented discovery and estimation tools to increase accuracy of cost estimation of our pre-sales team membersDirectly responsible for engineering partner relationships with companies such as IBM, Cisco and HP.

Primary responsibilities focused around Pre-Sales Engineering Support for Nationwide Technology Deployments. Worked closely with clients such as Cisco, IBM, Home Depot, Lowes, Wachovia Bank and many others.Selected Accomplishments:Project EstimationConcise Bill of MaterialsProduce Scope of Work DocumentationPilot Design and Implementation SupportProcess Manuals and Crew Training