• Supervise a team of client success managers, providing training, sales coaching, and account escalation as needed• Implemented Gainsight to analyze customer data and mitigate churn risk across all product offerings• Manage both a one-to-one and one-to-many proactive client communications for product renewals and up-sells• Achieved 96% of company retention goal across all products for 2017

• Managed a portfolio of enterprise nonprofit clients worth $2.8M of ACV. • Responsible for contract renewals, upsell efforts, and quarterly business reviews• Served as an escalation point for technical support and client satisfaction issues• Maintained strategic relationships with all Technical and Consulting partners for potential lead generation and RFPs

• Utilized a consultative sales approach to bring in new enterprise level accounts throughout the western US. • Presented at strategic industry conferences, conducted webinars, and wrote white papers for lead generation• Directly responsible for over $1M in new ACV bookings.

• Solicited sponsors, exhibitors, and featured panelists for an international trade show for Film & Music Festivals• Managed on-site logistics for multi-day conferences in Austin, Las Vegas, and Berlin.

• Managed all fundraising efforts for a local nonprofit animal welfare organization• Created online giving, direct mail, and major gifts programs• Solicited sponsorship for major events, as well as community giving programs

• Oversaw fundraising department for a nonprofit organization focused on financial literacy and entrepreneurial education• Solicited philanthropic marketing partners for special events, as well as corporate and major individual donors. • Supervised event logistics and volunteer staff for the Silicon Labs Austin Marathon Relay

• Oversaw fundraising and sponsorship efforts to support the operating budget of an established international film festival. • Responsible for $250,000 in annual sponsorship revenue and an additional $500,000 in-kind sponsorship.• Coordinated event logistics for sponsors including American Airlines, AT&T, The City of Austin, and Time Warner Cable.• Managed a staff of ad sales representatives, hospitality coordinators and development interns.

• Designed TV & web advertising sales proposals and marketing collateral for a Top 100 market ABC affiliate. • Served as Project Coordinator for the New Revenue Solutions ImagePlus program, bringing in an additional $500,000 in new local advertising revenue for 2006.