Oversees the operation of the Information Systems department in accordance with the strategic and tactical plans of the organization. Directs the information systems staff who are responsible for the daily operational details of the department. Provides vision and leadership for developing and implementing information technology initiatives across all areas of the organization. Selects and equips departmental staff. Engages in project management and operational areas. Recommends information technology strategies, policies, and procedures by evaluating organizational direction and objectives; identifying problems; evaluating trends; anticipating requirements. Maintains quality service by establishing and enforcing organization standards. Manages departmental financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Operating in a cross-functional role, plans, manages, and delivers software and infrastructure releases to meet defined deliverables, processes, and tools supporting an integrated cross-technology domain release management process. Drive collaboration between development, operations, and product owners while acting as the gatekeeper to the production environment, ensuring conformance to policies and operational procedures. Develops, manages, and communicates the Excellus Corporate Release Schedule working closely with Enterprise Change Management to integrate and create innovative solutions and policies.

Provided IT leadership and direction for an international team in accordance with the strategic and tactical plans of the organization. Supported linguistic, translation, and literacy work throughout Asia with a focus on technology and tools to facilitate a “Flat-World” work environment. Built relationships with external partnering entities and multicultural vendors. Equipped and directed a multinational cross-cultural team of IT professionals in the functional areas of software development, infrastructure, systems administration, Network Communications, academic computing, training, multi-media, copy and printing services.Key Achievements:• Introduced new technology initiatives such as Open Source tools and systems including VOIP, remote access, Web based HR Management and Guest Services systems.• Enabled professional development among IT staff resulting in employees completing the CompTIA Network + Certifications and Linux Red Hat certifications.• Established Cross-platform support services to include support for Macintosh and Linux operating systems.• Mentored Filipino national employees for leading management roles and projects within the organization and the Philippines.• Established and directed an international training program providing Microsoft Windows, Vista XP and Macintosh and Linux MS Office and Open Office training to Filipino, Korean, European Australian and Canadian language and literacy workers.• Coordinated the design and renovation of a central data center located in Manila, Philippines.• Ensured international technology, software and license compliance.• Provided project management for a biometrics-employee identification system throughout the Philippines.

Ensured effective and responsive software release management support delivering error-free, “first-time-right” deployments. Ensured effective operations of change management and configuration management services through supervision and direction of IT staff. Directed software configuration management functions for all client-server based applications and systems for The Student Loan Corp. Maintained integrity of software deliveries working closely with Development and Systems Assurance teams. Conducted internal audits and provided training to staff in processes, standards, and procedures. Key Achievements:• Lead the start-up of the Change\Configuration Management and Software Deployment Department for The Student Loan Corp, assuming all responsibilities required for change and configuration management services support for all business projects. • Strategically planned and drove the consolidation of common resources and competencies from various areas creating a new department. • Developed and managed projects for internal auditing and benchmark testing used to ensure successful internal and external audits resulting in successful Sarbanes-Oxley and SAS-70 audit ratings.

Provided project management and network-related support for external vendor connectivity requirements and mainframe to client server file transfers and interfacing.Key Achievements:• Managed Batch Scheduling Transport team utilizing “Global ECS” Batch Scheduler, Connect Direct NDM and FTP transport between the bank and various trading partners. Project managed a MS Exchange based solution resulting in a fully automated system that processed 500+ inbound email attachments and out-bound file transmissions per day.• Designed, implemented and managed a 12+ server Citrix Metaframe XPe Server project which provided remote desktop deployment and seamless application deployment across multiple Windows Domains utilizing Citrix NFuse for application deployment. Supporting 500 + users.

Responsible for the management of 10 direct reports supporting Network Engineering, Network Administration and IT Help desk, including all aspects of staff relations from career development to performance evaluations, providing day-to-day and strategic management of departmental budgets and resources. Developed solutions and managing projects while building proactive interdepartmental relationships. Provided cost effective business solutions supporting a 75+ server environment in an Active Directory Domain and network infrastructure equipment such as switches, routers, cabling closets, test equipment, etc. Provided a high performance stable server platform for the business’ e-commerce environment; complete with Microsoft IIS based Internet and Intranet Web servers, Microsoft SQL and Oracle database back-end servers, configured in hot fail-over and stand-alone clusters. Key Achievements:• Managed on-call 7/24 Network Engineering support for 75 + Wintel servers and support for 500 + client workstations in an Active Directory Domain configuration. Supporting office automation, software development and call center workstations and 75 + remote laptop users utilizing Secure ID in dial-up and VPN environments.• Managed several network infrastructure projects such as; Win NT to Win 2000 Active Directory Migration and SAN implementation projects.• Member of the Technology Architecture Steering committee responsible for the review, assessment, selection and design of all new technologies presented to the business.

Responsible for the overall coordination redesigning the Mobil Chemical Films Division voice and data networks after the sale of the two major divisions. This included design plans, and configuring and installing of equipment and services while complying with government and, corporate standards. Building and managing work teams. Responsible for Network Management; overseeing all aspects of the Films Division voice and data networks, 7 sites.• Orchestrated the separation of the Mobil's Voice and Data networks between Mobil Films and the new owners of the sold divisions.• Provided strategic development and management for the daily operations of the Mobil Films North American (7 sites) Frame Relay Wide Area Network based on Cisco Systems routers in a multi-protocol (TCP/IP, IPX/SPX, SNA, DLSW, DEC Net) environment as well as multiple LANs at different locations and environments; Office Headquarters with Customer Service and Inside-Sales Call centers, Technical Research center and Manufacturing plant, supporting over 500 users. Directed a multi-protocol/platform consolidation to pure TCP/IP. Overseeing the daily operations of the Mobil Films 3 PBX and Voice mail systems supporting over 500 Users.• Responsible for the Tel/Data Comm aspects several major site moves.• Planned and led the upgrade of Mobil Films North American Sites PBX and Voice mail messaging systems from Definity 75 R1 and Audix to R8 and Intuity Audix.• Designed, implemented and maintained Call Center ACD solutions.• Planned, designed and implemented high speed gigabit Ethernet Backbone consisting of multiple Cisco Catalyst 5505, 5509, 2924 and 1900 series Ether Switches.• Planned, designed and implemented multiple complex EIA/TIA compliant structured cabling systems including computer and phone room designs, UPS systems and Fire Control systems (FM200).• Coordinated the Y2K systems equipment inventory, compliance testing and remediation for the Mobil Films Division.

Responsible for customer requirement definition, developing the scope of business needs and technology directions, and detecting and mitigating project risk exposures. Formed cross-organizational project teams, managed time lines, tasks and resources throughout the project's life cycle. Utilized project tracking tools to identify critical path activities, allocating responsibilities to project team members, and change management control. Conducted project inspection meetings with customers, team members and vendors to insure that problems were quickly identified and resolved with minimal exposure and impact. Managed project costs, service level agreements and network montitoring and reporting.Key Achievements:• Coordinated major network system upgrades, and cut-overs, encompassing voice, video and data, impacting large user populations.• Managed several projects relating to PBX/Voice mail consolidation and upgrading, Call center ACD solutions• Coordinated Tel/Data communications related services for several office moves.