David Hess Email & Phone Number

Melbourne, Florida, Us

The Director of IT Infrastructure Operations is responsible for the analysis, design, planning, implementation, and maintenance of all facets of the Information Technology team here at the leading and largest healthcare sharing organization in the nation. A key part of this role is outstanding customer service. Our customers may not be external to our organization but that does not change their importance. We want to excel at every opportunity making the customer experience the best possible.The Director IT Infrastructure Operations plans, coordinates, and directs all daily operational activities of the networking, server, telephony and service desk operations and provides direction and solutions that enhance mission-critical operations for the software development team.The Director of IT Infrastructure Operations reports and works directly with the Chief Technology Officer and other key executive business decision-makers in identifying and implementing cost-effective technology solutions for all aspects of the business. This position provides the strategy, leadership, and day-to-day management of the network, server operations, telephony and the service desk operations which is inclusive of infrastructure, software, hardware, networks, and security. The Director IT Infrastructure Operations has the ultimate responsibility of identifying and designing current and future technical solutions. As these new technologies are introduced the key is to be efficient in everything we do and also providing a safe, secure environment for the staff I am responsible for.

Melbourne, Florida, Us

Promoted to Sr. Manager of IT Operations, managed a team that supported the Network Infrastructure, Cisco UCCX Telephony, Service Desk, VMware, Windows Server system administration, Citrix, end-user support and Active Directory. The Sr. IT Operations Manager reports directly to the VP of Information Technology (later the VP position became the CIO position) and was responsible for managing a team of IT professionals and maintaining the operational integrity of the technology and IT services required to support Christian Care Ministry various business functions. Able to work with management to align the specific job duties of this position with the organization’s strategic plan to become a significant contributor in fulfilling the organization’s mission. • Managing and coaching IT Server Operations, IT Contact Center and IT Service Desk staff in strategic and tactical duties • Proposed annual budget and worked within budget through the year. Managed a budget in excess of 2 million dollars and a 1 million dollar labor budget• Responsible for the procurement, installation, life-cycle maintenance of IT hardware inventory and software licensing • Contingency planning, business continuity and disaster recovery planning, and analyzing business impact was a process met fully in this position• Monitors IT security compliance in accordance with CCM standards, policies and procedures.

Melbourne, Florida, Us

IT Operations Manager, manages a team that supported the Cisco Network, UCCX Telephony system, VMware, Windows Server system administration, Citrix, End-User support and all things Microsoft with Active Directory proficiency. Responsible for a team of IT professionals and maintaining the operational integrity of the technology and IT services required to support various business functions. This position is a dual role, consisting of managing a team of specialists and sharing in the daily IT operations hands on activities. Responsibilities also included insuring hardware and software are secure, reliable, and functioning according to defined service level agreements. Able to work with management to align the specific job duties of this position with the organization’s strategic plan to become a significant contributor in Christian Care Ministry fulfilling its mission. • Managing and coaching IT Operations staff • Manage budget in excess of 2 million dollars and a ¾ of million dollar labor budget• Responsible for procurement, installation, life-cycle maintenance of IT hardware and software inventory • Contingency planning, business continuity and disaster recovery planning, and analyzing business impact• Responsible for system and data backup, restore procedures• Monitors IT security compliance in accordance with CCM standards, policies and procedures. This includes defining and enforcing security across mobile devices and BYOD plans • Manages and performs complex software/hardware troubleshooting, security patching and installations in cooperation with the IT Helpdesk and in accordance with established SLAs • Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment. 8. Stay current on technology and recommends cost effective IT solutions and strategies.

Melbourne, Florida, Us

Administration of a Microsoft Windows Server 2008 Active Directory environment. Provide support for central office and remote office. Also support remote employees throughout the United States.Responsibilities include; Maintain Active Directory structure, manage group policy, SCCM 2007 administrator, Symantec Backup Exec Administrator, Citrix, ESX Virtual Server Administrator and Track-It Administrator. Oversee daily operations, create/de-provisioning users, monitor 45 Windows 2008 servers, act as point-of-contact for vendor interaction and directly work with vendors to provide solutions and technical expertise. Provide 24/7 support for multiple locations. Maintain Disaster recovery documentation and provide technical writings when required.

Responsible for teaching required material, providing guidance and direction to the students and reporting grades and attendance to the university in a timely manner. I am currently responsible for instructing classes that follow the Microsoft certification track, Cisco CCNA and Network +.

Reston, Va, Us

Network Administration of the 45th Medical Group's Window 2003/Active Directory Organizational Unit. Responsibilities include installation, configuration, backups, disaster recovery and monitoring of all local servers.The current configuration includes 27 servers running MS Windows Server 2003, MS Windows Server 2000 and MS Windows NT 4.0, a two node VMS cluster, Cisco Catalyst 6509, (7) Cisco 4507; switches and a gigabit backbone. Oversee daily operations of the system to ensure system availability. Troubleshoot LAN/WAN network communictions operation, hardware, and application software. Processes trouble tickets and maintain the help desk software system. Interfaces with customer and I am responsible for technical communication. Perform system analysis, integration and support of new interfaces/products. Provide customer service and guidance and supervision to subcontractors and to the various site staff within the hospital and remote clinics. Communicate with external SAIC and customer resources for planned site activities and implementaion actions

Reston, Va, Us

Manager of the Information Technology team. Responsible for the maintenance and operation of aMicrosoft NT 4.0 network with 500 users, 29 NT servers, a two node VMS cluster,CableTron switches, BayNetwork Hubs, Cisco router, using an ATM backbone. Maintain CHCS (Composite Health Care System) for the U.S. Naval Hospital, Guantanamo Bay, Cuba, Fleet Hospital 20, and 5 remote clinics. Load software and update CHCS as needed. Provide all IT supports for the medical needs of “Operation Enduring Freedom". Installed and maintain 35 bridges for CiscoWireless Aironet network.

Reston, Va, Us

Troubleshoot and repair all hardware related problems with servers, workstations and end-users. Provide first-rate customer service for the U.S. Naval Hospital. Support the Network through configuration and maintenance of a Cisco router, Cabletron Switches and Bay Network Hubs. Loaded the operating systems, software and configured workstations for client use. Installed and maintain Cisco Wireless WAN connections. Troubleshoot and repair network performance issues. Evaluate, recommend and support software designed to monitor network performance and to supply security to the network.

Washington, Dc, Us

• Served aboard the USS Saratoga• National Defense Service Medal • Manager over multiple teams of service members and provided training• Jet Engine mechanic on the A-6 Intruder• Aircraft carrier flight deck operations • Perform the launch and recovery, daily turnaround inspections, cleaning and servicing of aircraft. • Assisted in the qualifications of 50 new plane captains in minimal time, significantly contributing to the line division's productivity and as impressive 97% embarked sortie completion rate. • As senior Plane Captain, supervised 15 individuals• Insure proper procedures and maintenance was being performed. • Responsible for daily flight operations preparations

Masters Of Science, Computer Information Systems

Bachelor Of Applied Science, Resources Management

Associates Of Science, Business Administration

High School Diploma, General Studies