As the Director of IT Infrastructure Operations at Medi-Share, the largest healthcare sharing organization in the nation, I lead a team of 25 professionals and support the network and server operations, service desk, and telephony operations of a enterprise Cisco call center for over 700 staff members. I have over 26 years of experience in IT, and I have been instrumental in ensuring the operational integrity, reliability, and security of the IT systems and services that support the organization's mission and vision.I am a dedicated and highly motivated IT leader, veteran of the U.S. Navy, with demonstrated skills in team building, customer service, project management, and problem-solving. I have a strong background in network and server virtualization, Cisco and Microsoft technologies, ITIL v3, Agile, and Scrum methodologies. I am committed to staying up-to-date with the latest technologies and best practices, and to providing continuous improvement and value to the organization and its customers. I am an excellent communicator, able to build positive relationships with internal and external stakeholders, and to deliver optimal results while working independently or collaboratively.
Listed skills include Network Administration, Disaster Recovery, Troubleshooting, Integration, and 19 others.