David Hock Email & Phone Number

• Subject Matter Expert (SME) for Actimize systems and database workflows.
• Subject Matter Expert (SME) for LexisNexis Bridger sanctions and screenings.
• Maintain, monitor, and review data integrity for the Actimize reporting databases.
• Provide transaction and demographic data for reporting, monitoring and forecasting projections.
• Assist executive management with obtaining and understanding KRI and KPI data points within Actimize.
• Strategize and collaborate with internal and external departments for data needs

5501 S Broadband Ln Sioux Falls SD 57108

· Define procedures for documenting complex systems.· Participate on business project teams, fulfilling required deliverables, metrics and reporting related to the Actimize system.· Manage the review, analysis and modifications of systems including verification, validation and deployment efforts.· Create awareness across the business of Actimize, Bridger.

Sioux Falls, South Dakota

• As a Senior Client Services Analyst, I assisted multi-billion dollar clients to complete implementations & conversions, instruct trainings, and resolve client support cases and issues.
• Lead implementations - including the delivery, installation, and configuration of OnBase.
• Performed training on new products and product updates for OnBase in varying sizes of classroom settings.
• Provided frontline product support for OnBase system clients.
• Delivered professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
• Thoroughly tracked, organized and documented all product implementation and support related activities.

Sioux Falls, South Dakota

• Exceeded challenging sales and referral goals by proactively selling products and services to new and existing customers.
• Identified and assessed financial priorities, needs and solutions for walk-in, teller referral, and follow-up customers.
• Managed customer portfolios, serviced personal and business relationships and cross-sold all products and services.
• Provided a broad base of financial and credit services with the goal of acquiring and maintaining 100% of customer’s business.
• Developed and maintained relationships with Wells Fargo partners to maximize sales opportunities.Accomplishments
• I had received high recognition for exceptional customer service on multiple occasions while maintaining steady sales and service goals. I had also maintained the highest loan volume of any personal banker in the branch.

Brookings, South Dakota

• Maintained and exceeded successful levels of sales and over-all profits for the company.
• Hired, trained, evaluated and counseled store employees.
• Scheduled, organized and directed assignments.
• Resolved customer and employee concerns by providing optimal solutions.
• Ensured high levels of customer service are provided to each customer.Accomplishments
• I maintained the highest revenue of all retail locations, revised the inventory system and trained new retail sales managers and employees.

Brookings, South Dakota

• Analyzed customer portfolios and provided banking product referrals.
• Provided exceptional customer service to each and every customer.
• Performed all deposit transactions efficiently while complying with government and banking regulations.
• Maintained banking and client relationships.
• Provided sales referrals and opportunities to other banking partners.
• Understood essential knowledge of banking products, services and financial regulations.

Certification, Data Modeling/Warehousing And Database Administration

SQL Data Management Certification

Bachelor Of Science (B.S.), Family And Consumer Sciences/Human Sciences

Bachelor of Science from the College of Education in Consumer Affairs: Financial Management & Business