David Ibbotson Email & Phone Number

Kuwait

Responsible for the delivery of Oracle Cloud Infrastructure Services to the Alshaya Group of companies.

Cirencester, England, United Kingdom

I am a general manager with extensive experience in all aspects of IT managed services and outsourcing. I have worked in most areas of the business including sales, account management and delivery management in both customer facing and internal roles. I have specialised in driving operational change to achieve improvements in business performance, revenue growth and customer satisfaction.

Amsterdam, North Holland, Netherlands

Contracted to set up a Project to increase the Efficiency, Value and Optimisation of the Dutch Business, as part of a global programme. The assignment included the production of a number of artifacts, producing an agile Project Plan, and gaining approval to proceed.The project was then started and I set up and managed the initial sprints, working with the assigned Business Analysts.After the initial set-up and run, I handed the project over to an internal team to continue.

London, United Kingdom

As Global Delivery Executive leading 600 staff globally, I was responsible for P&L and the delivery of full-spectrum infrastructure outsourcing to Sainsbury's Argos, Marks & Spencer, Morrisons, M&B, Center Parcs, Kingfisher and Body Shop International.I managed multiple annual operational budgets of £25m with an additional £30m project budget, and with responsibility for identifying and closing further £15m of opportunities annually.I owned client CxO relationships, managing Fujitsu contractual client commitments to ensure associated commercial processes were in place and adopted. I set Fujitsu service performance targets and led multiple internal and external delivery units as “one service team” to ensure seamless delivery to clients.I was additionally responsible for the implementation and support of Fujitsu’s Delivery Excellence Standards globally, within account teams and Global Delivery Centres.Key contributions:■ Returned a key Fujitsu outsourcing account to profit, becoming most profitable account in the sector whilst delivering service rated as excellent by the client.■ Disaggregated services for Homebase from Home Retail Group to Bunnings of Australia and then completed integration of services into Sainsbury’s following the Argos purchase.

Amsterdam Area, Netherlands

I reported to the MD of Fujitsu Belgium with 10 direct reports in Europe and 400 staff in Delivery Centres in Portugal and India, responsible for the transition, transformation and delivery of new Global Shared Workplace Service Contract for ING.Key contributions:■ Delivered Global Shared Workspace Service, comprising multilingual Service Desk supporting 40 countries and 70,000 users, a managed physical and virtual desktop, software packaging, SharePoint, e-mail, file services (based on NetApp infrastructure), and Managed Print.■ Project included establishment of 2 secure high availability infrastructure builds within ING’s own Data Centres in Netherlands.■ Established Net Promotor Score (NPS) as way of measuring contract performance, achieving an overall score of 8.2/10.

United Kingdom

As Global Delivery Executive, I was responsible for P&L and the delivery of outsourcing to Mitsui, Mercedes-Benz, and Canon. These services included, SAP 2nd and 3rd Line support, infrastructure services, and the development of cloud based services delivering (consumer) business innovation. I owned client CxO relationships, managing Fujitsu contractual client commitments to ensure associated commercial processes were in place and adopted. I set Fujitsu service performance targets and led multiple internal and external delivery units as “one service team” to ensure seamless delivery to clients.Key contributions:■ Transformed Mitsui's SAP service, transitioning that service to an Off-Shore Centre (from Japan), whilst maintaining the critical SAP service over a financial year end.■ Responsible for the creation of five new services for Canon's customers, based upon cloud infrastructure and Fujitsu's proprietary cloud infrastructure.

United Kingdom

Responsible for BP a Fujitsu outsourcing client operating across 30 European markets without common IT services. As Global Delivery Executive, I proposed a transformation programme. Worked with senior client management to define future state; analysed processes and identified improvements; designed new data centre, network and desktop services; and implemented 14-language Service Desk in new Fujitsu Delivery Centre in Portugal. Key Contributions:■ Delivering best-in-class services across Europe, as defined by BP■ Reducing incident tickets by 78% so saving client $60m in contract costs and becoming a reference account for Fujitsu.■ Proposed, sold, and implemented a new IT Service desk for Centrica Replacing a failing service of a competitor in 12 weeks, delivering excellence immediately on go-live

United Kingdom

Established strategic, innovation driven, relationships with key partners enabling unique new offerings to be taken to market, differentiating Fujitsu in the market place.Key Contributions:■ Created a number of offerings with Fujitsu's strategic suppliers (Cisco, Sun Microsystems, Oracle and others) giving clients offerings in the non-Microsoft market.■ Introduced Fujitsu’s software applications and middleware to the European Market, including the Interstage Suite.

Southampton, United Kingdom

Responsible for creating & leading a global organisation, replacing 15 regional ones, that delivers a shared service to the Kingfisher Operating Companies (including Castorama, B&Q, Screwfix Direct, Brico Depot) in Asia & Europe. Savings delivered were over £30m in the first two years of operation.Key Contributions:■ Defined the IT Infrastructure Strategy for Kingfisher, gaining board approval for the investment and approval from the regional CEOs of the Kingfisher Brands■ Implemented the strategy creating the group shared infrastructure for Kingfisher whilst maintaining the operational service supporting a £7bn business.

Responsible for Service Delivery to a number of Fujitsu's Strategic customers in the Telco Sector, including Vodafone and O2.

Responsible for the Service Delivery of Infrastructure Operations (Data Centre, Network & Internet Services) to c250 customers, including HMRC,

Responsible for the transformation of and delivery of Fujitsu’s internal IT Infrastructure services, applications management, and knowledge management. Leading a strategic investment programme including group email, remote access, directory services, enterprise management, knowledge management, consolidated voice & data networks, and operational security for 15,500 users in all 30 geographies. Reporting to the CIO.

Delivered contracted services to Fujitsu’s retail customers, developed relationships / partnerships and ensuring strategic development of the Retail business. Delivered a business turnaround that ensured sustained, profitable growth, from a position of considerable loss making. Reporting to the Director of Service, Infrastructure Services Division.

Luton, United Kingdom

Ensured the successful implementation of a £15m EPoS and NT Back office system, to an agreed timescale and cost in 400 retail outlets nationwide. Developed and communicated the implementation plan to senior managers across the company securing their agreement. Briefed the solution onto all operational and functional managers in Whitbread, gaining their buy-in and agreement for both the solution and the chosen implementation methodology.

Lead a team of 24 auditors in the South West of England. Introduced laptop based auditing to the region and used that to fundamentally change and improve the service offered to operational colleagues. Responsibilities included the EPoS network for c400 pubs including retail pricing & product portfolio.

Responsible for managing an collection of retail outlets in the North west of England. Outlets were various brands including Brewers Fayre & Travel Inns. Full P&L accountability , responsible for 600 - 800 retail team members.

Master Of Business Administration - Mba, Business Strategy, Hr, Creativity, Innovation & Change, The Competitive Environment, Mba

Activities and Societies: N/a - Distance learning

Foundation, Executive Coaching

Activities and Societies: Training in Executive Coaching Qualified as an Executive Coach

Ba Hons 2:1, Business Studies (Major - Marketing)

Activities and Societies: Cricket, Squash, Tennis BA Hons in Business Studies