Business Process Consultant
México
Comprehensive Analysis of Large Financial Databases: Conducted in-depth analyses of large financial databases to identify authorization failures and the underlying causes of declines, as well as potential fraud. Implemented improvements to the company's security systems.Client Attention and Follow-Up: Provided personalized attention and follow-up to clients, facilitating the mapping, documentation, creation of KPIs, and development of technological ecosystems for new or existing processes. Proposed strategic improvements and innovations to enhance the company's competitive impact.Project Leadership in Documentation and Mapping for Insurance Companies: Led documentation and process mapping projects for insurance companies, achieving results in less time than estimated, optimizing operational efficiency, and improving client satisfaction.