One of CRN’s “The 100 People You Don’t Know But Should”By day, I’m a computer security expert. By night, I’m a husband and dad to three energetic boys.At work, my responsibilities include: • Leading a team that manages a portfolio of 4,500 partners, ranging from solo businesses to industry-leading MSPs. • Optimizing internal processes for enhanced efficiency and collaboration. • Hiring and training new employees to advance their careers in Partner Success. • Assisting partners in leveraging our products to meet their customers’ needs and grow their MSP businesses. • Educating partners on the advantages of our products over competitors’. • Regularly communicating with C-level executives, business owners, and technical users to help them understand and sell our solutions.While focused on preventing churn, my Partner Success team ensures our MSPs fully understand our comprehensive portfolio of products. We achieve this by thoroughly grasping the use cases of our products, including their strengths and limitations, to ensure our partners have the right solutions for their customers’ needs. Our technology offerings include: • Data Protection (cloud-based and physical appliances) • Email Security • Security-Centric RMM • Managed XDR and SOC • Network & Cloud Security • Spear Phishing and Fraud Prevention • Forensics & Incident ResponseFeel free to contact me directly at davidjkern@gmail.com or 781-405-8181. I’d be happy to share some stories about my kids’ sports adventures and, more importantly, help you understand which products are right for your customers.