I am a Director at Elevance Health, a company that is transforming healthcare delivery and outcomes through data-driven solutions and personalized care. With over 12 years of experience in financial operations and customer service, I have a track record of driving operational efficiency, regulatory compliance, and exceptional customer satisfaction across various markets and segments.My core competencies include business expansion, process automation, employee relations management, and call center operations management. I have executed multiple process improvement initiatives to facilitate financial goal achievement, reduce costs, and increase revenue. For example, at Credit One Bank, I boosted the NPS by 7.4x in 2 months, increased collection rates by 5%, and reduced thousands per month in headcount costs by automating post-debt-sale reporting. I have also led and coached high-performing teams, securing market segmentation opportunities, clearing periodic audits, and improving customer survey results. My mission is to leverage my skills and expertise to streamline business processes, enhance customer experiences, and support the growth and innovation of Elevance Health.