David Leach Email & Phone Number

Stoke On Trent, Staffordshire, Gb

Novus is a £200m turnover Property Maintenance Business delivering projects and long term strategic partnerships in the Health, Education, Retail, Leisure and Social Housing Sectors. My Board role is accountable for Business Services ensuring our Technology, People, Data, Health & Safety, Sustainability and Business Transformation capabilities support our growth and delivery objectives. The role also includes responsibility for the operational mobilisation of new client contract wins.

Stoke On Trent, Staffordshire, Gb

Board role responsible for leading digital transformation across corporate and customer facing services. Role includes CIO responsibilities, Data Strategy & Business Transformation portfolio.

Coventry, West Midlands, Gb

The Orbit Group is a housing development and property management business, owning more than 43,000 properties and building ~ 2000 new homes a year. Orbit has 100,000 customers across a range of residential and commercial tenures. Group turnover is ~ £450m. The Director of IT & Transformation role was created to lead a multi year enterprise wide business transformation programme, focusing on implementing a new Target Operating Model, rationalising office space and refreshing the Technology capability using Microsoft Dynamics365, PowerPlatform and O365. The role is responsible for an inhouse Technology & Business Change team of 80 and an offshore\programme team of 70.

Coventry, West Midlands, Gb

This new role was created to lead Digital Transformation across operational service delivery focussing on a new target operating model based around omni-channel customer service, real-time customer feedback, mobile working using the award winning OrbitMove eTenancy App and business process automation. The role is responsible ~ 200 people across the IT Team, Customer Service Centre and Programme Management Office.

Coventry, West Midlands, Gb

The Group IT Director role was created to raise the profile of IT across the business via a mix of customer focussed service delivery, ISO27001 accredited cyber security and authentic people leadership, resulting in the IT Department becoming the Chartered Institute of Housing IT Team of the Year, 2012 and delivering the highest employee engagement score (92%) of any department in the 2012 Group wide employee satisfaction survey.

Watford, Gb

Byte Night is the IT industry’s annual sleep out in support for Action for Children. I was a founding member of the Birmingham Board tasked with creating a new event for the city in October 2013. Over 1000 sleepers took part in the event which broke the £1m mark for the first time. The events continues to grow and each year hundreds of teams from across the IT industry spend a night exposed to the elements in a bid to raise money and awareness for Action for Children. For further information please visit http://www.bytenight.org.uk/

Malmö, Se

IKANO Bank is a privately owned bank operating across Scandinavia and Northern Europe. The Bank suppliers Business to Business and Business to Consumer white label and branded financial products. The bank has 1000 employees across 9 different locations. The Head of Business Delivery reported to the Group CIO and was part of the European senior IT Management Team, managing 200 IT professionals across 9 locations using a Matrix management model. The Head of Business Delivery was responsible for the interface between IT and the business and acted as a trusted business partner operating at board and operation levels across each of the business units within the Bank to deliver IT change and support the Service Delivery processes across each business. Key achievements include:• Designed & implemented a new IT Department, containing 200 IT professionals, supporting 9 companies, across 7 countries, supporting 1000 users. Based on ITIL V3 this work included organisational design, process design & implementation, people planning & transfer and technology planning. • Worked at executive management team level to design and rolled out a new Service Level Agreement across all group companies covering service delivery an innovation activities. • Implemented a new Project Management Methodology based on the PRINCE2 and Practical Project Steering methodologies across the European IT Team.• Worked with European Managing Directors to design and implemented a new resource planning and project forecasting process to support a project portfolio of >£15m• Managed the process of transferring from local IT Services to regional Shared services model using an ITIL based Service Catalogue approach

Malmö, Se

The Head of IT & Change was responsible for the delivery of the strategic and operational IT Services along with the corporate change schedule, containing IT and non IT change. Reporting to the Deputy MD, the role managed a department of 45 through 4 direct reports. Key achievements include:• Delivered strategic review of the remit of IT, including service offering, technology platform, business process and department culture. This review resulted in a programme of organisational change that delivered a new IT Structure and business process re-engineering to enhance standardisation and reduce risk. • Led the creation of strategic roadmaps for all core IT platforms, gained executive level buy in through effective stakeholder management and robust commercial modelling. • Led the design, build and rollout of a new “instore” eCommerce platform to enable a new product set and channel to market. This channel is now responsible for > £2m of revenues per month. • Restructured failing outsourcing agreement to deliver cost savings of ~£200k per annum through and an enhanced cost management and forecasting framework and improved the delivery from the supplier by designing and implementing new standard operating model within the business and supplier teams. • Programme Managed business wide change programme to introduce customer self-service functionality to the UK call centre. The System now handles 65% of all calls entering the Call Centre. Leading to cashable cost savings of ~ £1m pa. • Implemented business wide project authorisation and portfolio planning process, containing operational and board level stakeholders to managed project portfolio of >£10m, containing IT and non IT projects

Mba, Strategic Management & Leadership

Bsc, Estate Surveying