Enterprising, reliable hospitality services and vendor management leader who can be counted on to deliver MORE than what is required.Known for managing multiple corporate conference center campuses with integrity, collaboration, and savvy diplomacy, I have secured high customer satisfaction ratings and staff approval ratings year after year without sacrificing profitability. My proven strengths in trust-building and facilitating, combined with my perspective of approaching every situation as an opportunity to achieve, has resulted in consistent team-driven success.Whether leading complex hospitality and business-to-business conference services operations for a Fortune 500 company over multiple states or re-negotiating vendor services agreements, my goal is excellence. Having successfully managed regional facilities with more than 5,000 special events per month and 25,000 guest nights annually, my dependability and ability to build and develop top-performing, cohesive teams is a fact. My key assets include: PEOPLE MANAGEMENT that focuses on solid relationships and motivating buy-in when supervising, negotiating, delegating, mediating, collaborating, training, or facilitating groups.PROJECT MANAGEMENT that embraces challenges and change as doorways to excellence in employee and guest relations and services, with no adverse impact on the bottom-line.ANALYTICAL PROBLEM-SOLVING that enables cost-saving measures through profit-and-loss analysis, budget forecasting based on trends and historical data, and accountability for tactical implementation.EMPOWERMENT of others that leverages a business’s most valuable asset – its employees – into integrated, loyal teams attaining top-ranked recognition from customers.Specialties: Corporate Services, Vendor Management, Conference Center Management, Guest Relations, Special Events Management, Project Management, Food & Beverage F&B Operations, Operations Management, Change Management, Facility Management, Facility Disposition, Facility Upgrades, Staff Development, Team Building, Staffing & Training, Financial Analysis, Budgeting, Capital Improvement, Strategic Planning.
