David Lyle Email & Phone Number

Brisbane, Queensland, Australia

Australia

Sumner, Qld, Brisbane, 4074

Brisbane, Queensland, Australia

Brisbane, Australia

Out on the Patio, Operations Manager, May 2018-May 2020.Member and leader of a team consistently recognised for exceptional customer service and warehouse. Direct, train and supervise full time staff throughout the year and varying number of casuals during Christmas peak period. Organise deliveries, warranty repairs, co-ordinate with distribution network including Port and Container companies along with all general warehouse running. ✔ Designed range of new processes including Stock Management System; Goods on Hold Audit; Cycle Count Schedule; Stock Sheet Error Reporting and more.✔ Streamlined customer delivery booking procedures facilitating more efficient, faster delivery service.✔ Establish quality relations with suppliers and couriers supporting the business to thrive in challenging times. ✔ Accountable for fire and operational related safety including timely vehicle maintenance; monitoring and implementing OH&S policies; and ensuring safe, efficient stock storage. ✔ Coordinate and assist in the design of OH&S improvements or plans as required. ✔ Provide feedback on product selection prior to order placement – valued and trusted by the manufacturer.✔ Forge strong bonds with management and team members across all levels promoting positive work environment. ✔ Demonstrate excellent time management

Brisbane, Australia

THE OUTDOOR FURNITURE SPECIALISTS, Warehouse Supervisor and Inventory Controller, May 2011-May 2018Member and leader of a team consistently recognised for exceptional customer service and warehouse. Direct, train and supervise 3 full time staff and varying number of casuals during Christmas peak period. Organise delivery schedule and co-ordinate with distribution network including Port and Container companies. ✔ Positioned warehouse to perform over and above other TOFS franchisee warehouses throughout Australia.✔ Designed range of new processes including Stock Management System; Goods on Hold Audit; Cycle Count Schedule; Stock Sheet Error Reporting and more.✔ Jointly streamlined customer delivery booking procedures facilitating more efficient, faster delivery service.✔ Cut costs, improved accuracy and clarity and imparted accountability by implementing email in place of fax.✔ Establish quality relations with suppliers and couriers supporting the business to thrive in challenging times. ✔ Accountable for fire and operational related safety including timely vehicle maintenance; monitoring and implementing OH&S policies; and ensuring safe, efficient stock storage. ✔ Coordinate and assist in the design of OH&S improvements or plans as required. ✔ Provide feedback on product selection prior to order placement – valued and trusted by the manufacturer.✔ Forge strong bonds with management and team members across all levels promoting positive work environment. ✔ Demonstrate excellent time management in coordinating ‘as usual’ operations while supporting large projects. ✔ Formally acknowledged for ‘outstanding contribution during the flood recovery program’.✔ Conduct informal presentations to new marketing managers, the CEO and franchisee.

THE OUTDOOR FURNITURE SPECIALISTS, Inventory Controller and Dispatch Supervisor, Oct 2007-May 2011Maintained warehouse fill ratio to less than 85%, supervised 6 staff and varying Christmas casuals, organised and maintained inventory accuracy and coordinated delivery schedules. Scheduled 3PL carriers for long distance deliveries.✔ Played key role in increasing delivery staff efficiency and reducing fuel costs. ✔ Conceptualised new service offerings resulting in growth of ongoing income base, ~$250K to date.✔ Supported delivery of $50K 3-month refurbishment contract at South Bank TAFE acting as intermediary between operations and on-site teams and standing in for Operations Manager at need.✔ Identified and resolved risk factors, monitored WHS compliance and conducted staff training.✔ Designed and implemented Excel-spreadsheet delivery schedule system, enabling accurate delivery estimates. ✔ Devised and implemented Excel-based ‘Goods on Hold Audit’ (GOHA) enabling fast data entry across all stores.✔ Improved delivery outcomes by securing/liaising closely with new couriers, transport and logistics companies.✔ Redesigned and implemented more accurate, efficient filing system. ✔ Optimised location usage to maximise space and safe, practical storage of stock.✔ Confirmed accuracy of inbound stock and prepared Outbound Shipment Summary for daily distribution.

Brisbane, Australia

THE OUTDOOR FURNITURE SPECIALISTS, Warehouse Storeperson and Salesperson, Apr 2006-Sep 2007Within a team environment accountable for receiving, handling, storing, selling and performing multiple product deliveries; product assembly and repair; cash handling; and general warehouse duties. ✔ Demonstrated outstanding customer service focus across all areas of contact.✔ Managed broad vehicle-related accountabilities including coordinating vehicle maintenance.✔ Consistent safety first ethos, complying with all OHS regulations.

Brisbane, Australia

DOMINO’S PIZZA AUSTRALIA, Store Manager, Apr 2004-Apr 2006Advanced performance standards in stores across Queensland through delivering in-store staff training/retraining and ensuring adherence to store policies. Supervised and drove performance standards for up to 26 staff at a time. Oversaw machinery maintenance and product usage and maintained safe, hygienic environment.✔ Promoted to Store Manager within 12 months, acknowledged for ability to inspire productive team environment. ✔ Boosted average weekly sales from $7,500 to $16,000 within 3-months for Ipswich Central store.✔ Achieved consistent 4 Star minimum monthly rating for each store worked in (out of 5).✔ Designed and maintained roster ratios <13%, lower than current industry average of 14%-15%.✔ Demonstrated strong customer service ethos and communication skills in resolving contentious issues.✔ Directing staff of all abilities across widely diverse age-groups from 14 to 65 years in this fast paced environment.

Brisbane, Australia

DOMINO’S PIZZA AUSTRALIA, First Assistant Manager, Jan 2004-Apr 2004✔ Supervised up to 25 staff, ensuring fast efficient operations while maintaining WHS and food industry standards

Brisbane, Australia

DOMINO’S PIZZA AUSTRALIA, Shift Supervisor, Sep 2003-Jan 2004✔ Demonstrated flexibility working in multiple stores – Wynnum, Bundamba Brassall, Springfield and Morningside

Certificate Iv In Frontline Management

Certificate Iii Warehousing