David Maughan Email & Phone Number

Fort Lauderdale, Fl, Us

Remote

Design and deliver our enterprise People & Culture onboarding program for new associates from job offer through their first 90 days. Launched our New People Leader Orientation and Onboarding Buddy program.

Remote

Managed the last stage of the high-volume delivery driver onboarding process, onboarding around 3,000 employees each yearManaged and scaled a remote team from 6 up to 50 parttime Operations Associates across 20 cities.Developed and executed a full cycle recruitment & training playbook for Operations Associates.Developed and implemented written playbooks for in-person driver onboardings.Developed and implemented new process and tools to pivot onboardings from in-person to entirely remote experience, saving around $100,000 a year.Tripled our applicant conversion rate from around 5% to around 15% from Dec 2019 to May 2022.Worked cross-functionally with Tech & HR to restructure onboarding system flows for rehires.Developed content and workflow for applicant tracking systems and online employee training.Optimized & documented business processes regularly within the onboarding team.Managed inbound/outbound communication with applicants and new hires.Enforced compliance with internal HR and legal requirements including Form I-9 and E-Verify.Launched on-the-ground operations in 3 new markets: DeKalb, IL, Morgantown, WV, and Sheboygan, WI.Oversaw delivery equipment inventories and shipments until a separate fulltime role was created for it.

Remote

Richmond, Virginia Area

Transitioned a fleet of 1099 drivers to W-2 employees during acquisition of Zoomer.Managed the driver fleet for the Richmond market, including hiring, training, performance, scheduling, and terminating.

College Park, Maryland

Recruited and onboarded a high volume of independent contract delivery driversEnsured superior quality of service provided by drivers to customers and restaurant partnersExecuted program rollouts and led through changes in a rapidly developing territory operationMoved to College Park to lead the company’s worst-performing market to staffing stability within 6 monthsTraveled to three other markets to support recruiting and local management operations

New Haven, Ct

New Haven Ct & Jersey City Nj

Led the driver hiring & onboarding process for 2 markets: posting ads, phone screenings, running background checks, interviewing, completing paperwork, and field training. Managed equipment inventory including receiving, distributing, and reordering. Created schedules and adjusted staffing levels to meet order volume. Executed marketing initiatives such as doorhangers, direct mailers, postering, and restaurant signage.Oversaw cash management and cash deposit procedures. Resolved customer and restaurant partner complaints. Coached delivery drivers on efficiency and effectiveness to improve performance.

Woodbridge, Ct

Collaborated with 3 other local managers to pilot test a new sales program.Initiated relationships with 15 area high schools and colleges to create recruiting opportunities.Screened, interviewed, and hired 80+ job applicants.Developed sales consultants through one-on-one coaching, workshops, and weekly meetings.Coordinated technicians for product installations to streamline the customer experience and increase retention.

Norwalk, Connecticut

Cultivated a team of 5-15 sales representatives through workshops, one-on-one coaching and weekly sales team meetingsLed training seminars for new sales representatives in appointment setting, sales presentations, lead generation, and time managementRecruited job applicants through college information tablesPromoted job openings through community flyering and online advertisingConducted individual and group interviews to screen and hire new sales representativesHired, trained and supervised office receptionists to maximize recruiting efficiencyWon a trip to Puerto Rico based on office sales

Norwalk, Ct

Gave one-on-one professional sales presentations of Cutco Cutlery to potential customers. Generated more than 450 customer leads. Sold over $29,000 worth of product. Achieved 4 promotions in my first 3 months.3 time President's Club AchieverPromoted to Key Staff (office sales leaders) within 3 weeks.Attended the national Representative Development Conference to learn from top sales professionals and leaders.

Woodbridge, Ct

Screened applicants over the phone and scheduled interviews.Conducted individual and group interviews with over 500 applicants.Presented instructional and motivational speeches for weekly sales team meetings.Invited to leadership development events with the company president and regional leaders in Atlantic City, NJ and in Niagara Falls, Canada.

Lancaster, Pennsylvania

Tutored peer students in study skills, learning styles, time management, and subject materialFacilitated weekly study groups and communication with professorsMaintained confidential records of students' academic performance

Marietta, Pa

Taught Bible classes for high school students through senior adults.Coordinated and executed churchwide picnic for several hundred people.Participated in staff meetings.Attended Adult Bible Fellowship leader training meetings.Assisted Adult Ministries Pastor with administrative duties.