David Moss Email & Phone Number

Melbourne, Australia

Leading a very large program to connect and assure nbn Access Seeker customers (i.e. Telstra, Optus, TPG, ...) for services delivered by the FTTN technology platform.The Program has successfully scaled Telco Activation and Assurance Operations capabilities in Melbourne, Gurgaon and Mumbai for nbn Operations in 2017 to reach over 600.The Program has successfully grown new capabilities.The Program is based on an innovative Outcome Based arrangement which drives continuous improvement and a focus on identifying new ways to innovate in support of nbn's business.

Canberra, Australia

Bid Leader to deliver a solution, proposal and pricing for an integrated Analytics Platform valued in the $10M range, leveraging Business Analytics and Strategy Services, IBM Cloud Infrastructure, IBM Analytics Software Products:  Shaped the Proposal to communicate the Analytics Platform capabilities and how the project delivery would deliver the Analytics Platform to meet the client critical timelines Reviewed the business value delivered through the proposal and pricing against the client objectives and stakeholder requirementsAnalytics Platform, Hadoop, Data Warehouse, Federated Query, Discovery, Predictive Modelling, Data Governance, Security, Privacy, Big Insights, Federation Server, Guardium, Cognos, Information Governance Catalogue, with Teradata, SAS, Business Objects and Excel

Sydney, Australia

Implemented a first of a kind $10M+ Big Data Network Analytics Program providing insight into mobile device usage and customer experience for Singtel and Optus Consumer Marketing.Engaged Key Marketing, Customer Operations, Network Operations and Information Technology stakeholders with a blueprint for the end to end solution.Trouble shooted a number of first of a kind issues during platform testing.Demonstrated multiple use cases on the implemented production platform including customer network usage and customer experience scores. Engaged the key users to understand the Big Data paradigm and options to generate insights.Big Data Analytics Hadoop Hive Realtime Streaming Predictive Modelling 4G 3G Network Probe Smartphone Web Video Voice Social Location Network Analytics Datamart CMO Insights Marketing Churn Campaigns Customer Experience Performance Architecture Production Tuning Testing

Mexico City Area, Mexico

Program Director of Business Transformation projects, and Enhancement projects under a Revenue Sharing Contract for a Telecommunications Operator in Mexico.Example business outcomes achieved included:o Subscriber Incremental Volume and Revenue Growth from a Post-paid subscriber campaign leveraging Service Delivery Platformo Increasing Revenue and meeting Regulatory requirements through Enabling Chip Card processing across 200+ Retail Storeso Enabling Mobile Tower Infrastructure Sharing for enhanced pan Mexico coverage and revenue through upgrades to Ericsson Charging System 5Enabled Transformed Application Development Capability through enhanced alignment to Client priorities, capacity aligned to demand and improved quality of outcomes through:o Implementing Business Domain Client Engagement Modelo Strengthening Global Delivery Modelo Building Business Initiative Project Managemento Implementing Capacity ManagementEngaged Spanish speaking Client Line of Business, IT leaders including the CFO, CMO, CIO to deliver their priority programs of work to achieve business outcomes.Managed an application portfolio of 290 applications with an overall budget of $US30M+ per annumManaged a globally integrated delivery team of 180 personnel in India and 220 personnel in Mexico (who primarily spoke Spanish)Prepaid Postpaid Quadplay Enterprise Regulatory Network Operations Customer Care Billing Activation Assurance Enterprise Data Warehouse Realtime Promotions Marketing Campaigns Service Delivery Platform Online Selfcare IVR OTA Retail Shops Finance Customer Experience Credit Security MVNO Ericsson CS5 Supply Chain

Mexico City Area, Mexico

Program Director of a large Customer Care and Billing Transformation Program under a Revenue Sharing Contract for a Telco operator in Mexico. The existing Billing System was a heavily customised Ericsson BSCS 5.0 package.Executed turnaround of the $US20M+ troubled program including renewal of the Program Plan, Architecture, Governance, Communications and Integrated Leadership Model.Delivered E2E Solution Design, Detailed Design, Initial Data Migration Release, Initial Data Cleansing Release and Initial Ericsson BSCS IX System Configuration Release.Delivered a go forward program plan and evaluated alternative options to deliver a Customer Care and Billing solution on behalf of IBM Senior Management and Iusacell CEO.Leveraged a geographically diverse delivery team of 150 in Mexico, India and Brazil together with Business Partners Ericsson and Deyde.Digital Online Convergence BSS BSCS IX Deyde Wireline Wireless IPTV Broadband MVNO Mass Market Enterprise Flexible Plans Promotions IVR CRM Self-Care Real-time Rating Interconnect Mediation Roaming Revenue Assurance Credit Data Warehouse Fulfilment Integration General Ledger Print House Payment Data Cleaning Data Migration Ericsson Comverse One ElephantTalk

Melbourne, Australia

Leading the development of a bid for over 200FTE across multiple IBM service offerings for NBN application services. The bid was to heavily leverage global delivery across multiple unique skills.BSS OSS ERP Billing Integrated B2B Assurance Fulfilment Data Warehouse Workforce Management Remedy Netcool Oracle BRM Websphere Quintix

Melbourne, Australia

Lead the Supply Chain Third Party Integration Program working with Telstra's and IBM's Business Partners to achieve the improvements targeted by Telstra.Develop a Supply Chain Spares Datamart.Transition Ariba Procurement solution for ANZ Bank to Support Organisations.Define the Support Model for the Energy Australia Customer Care and Billing Program and lead the transition to the Support Organisations.SAP MAXIMO

Leading a team of IBM specialists to support Telstra's IT change program to implement "Time to Value" leveraging Agile practices.

IBM leader in delivering application services to Telstra BSS and Online Units

Bengaluru Area, India

Integration of the Global Business Services Delivery teams in Australia and India to support Telstra business objectives. Leveraging Global Capabilities to support Telstra and IBM business objectives across an IBM Portfolio of $250M in Application Services impacting an overall team of 800FTE. Delivered improvements in Customer Satisfaction and Cost Savings of $4M.Engaged large Telco and Electronics Global Delivery Accounts to explore best practices with IBM Senior Management in preparation for $1B Contract Retender.BSS OSS Mobiles Fixed Broadband Consumer Enterprise Wholesale B2B Integration Data Migration Demanding SLAs

Melbourne, Australia

Delivering a $50M program of enhancements to 60 IBM supported applications to enable successful implementation and customer migration of more than 10M customers. The Telstra Customer Care and Billing Business Process and IT Transformation program staffing peaked at over 800 staff in Australia and India. IBM commitments to overall Transformation delivered on time enabling the Consumer Business Unit to commence realising the Transformation benefits.Mobile Fixed Broadband Pay TV Consumer Retail Wholesale Customer Care Billing Data Migration BSS OSS Activation Churn Number Portability Customer Master Identity Master Dealer Commissions

Melbourne, Australia

Sold and delivered major business initiatives which provide enhanced Police and Justice outcomes by leveraging all IBM Business Units together with Business Partners. Initiatives completed in 2006 totalled $13M.Key leadership role in IBM team that extended the agreement with Victoria Police for 3 years and $40M and transitioned to the new arrangements in ten weeks.Intelligence Crime General Policing Traffic Surveillance Undercover Special Operations Finance Criminal Records Statistical Services Crimtrac Driver Licensing Treasury Justice Courts Prisons

Melbourne, Australia

Applications Development roles with IBM, Telstra and British Gas in the domains of Indirect Channels, Direct Marketing, Customer Support, Billing, Provisioning, Work Management, Product Management and Human Resources.

Mba, General Management

Bsc, Applied Mathematics/Computer Science