David Mulkay Email & Phone Number

Dallas-Fort Worth Metroplex

• Created and implemented all policies and procedures while maintaining a staff of 170 peopleand held leadership over 3 different lines of business.
• Conducted audits, reporting of findings and remediations.
• Decreased cost of daily operations by 18% on a $242M asset inventory. This was a reduction ofoperating expenses of $8M per year
• Designated resources and supported customer operations to meet target objectives.
• Utilized analytics to drive improved business decision-making, quality, and profitability.
• Created firm and vendor oversight metrics and scorecards. Met with stakeholders of vendors ona weekly basis to discuss performance, maintain standards and truly partner to achieve mutualsuccess. Vendors and firms.

• Promoted to Operations Manager over 4 teams leading 83 people due to strong performance.
• Managed to a 37% increase in business through firm expansion and growth.
• Received 4 promotions while building out 4 additional states for the firm.
• Developed technology, accounting, capacity planning, future scaling, equity flow, report building,data collection/analysis/presentation, loss mitigation, and cost-per-employee metrics.
• Implemented standards, methods, and tools to complete project work and mitigate constraints.