David Camm Email & Phone Number

Cambridge, England, United Kingdom

Technical Account Manager Pingpro Limited - Cambridge and Bristol, United Kingdom 2018 - Present• Setting up a new International Venture Capital Manufacturing Limited Company for successful entity, legal formation, registration, compliance, taxation, accounting structure, suppliers and product contracts.• Collaborating with cross-functional teams including Automation Engineers, Sales, Software Engineering, Product Development, Supplier Materials Contracts, Compliance and certifications,… Show more Technical Account Manager Pingpro Limited - Cambridge and Bristol, United Kingdom 2018 - Present• Setting up a new International Venture Capital Manufacturing Limited Company for successful entity, legal formation, registration, compliance, taxation, accounting structure, suppliers and product contracts.• Collaborating with cross-functional teams including Automation Engineers, Sales, Software Engineering, Product Development, Supplier Materials Contracts, Compliance and certifications, Networks, QA/QC, Website Development, Testing, Operations Management, Customer Support, Onboarding, Training and key Stakeholder Management, Exhibitions and Marketing to expand the new UK manufacturing business.Technical Account Manager Pingpro Limited - Cambridge, Bristol, United Kingdom 2018 - Present • Setting up a new International Venture Capital Manufacturing Limited Company for successful entity, legal formation, registration, compliance, taxation, accounting structure, suppliers and product contracts. • Collaborating with cross-functional teams including Automation Engineers, Sales, Software Engineering, Product Development, Supplier Materials Contracts, Compliance and certifications, Networks, QA/QC, Website Development, Testing, Operations Management, Customer Support, Onboarding, Training and key Stakeholder Management, Exhibitions and Marketing to expand the new UK manufacturing business.Skills: Account Management · Field Operations · Technical Account Management · Manufacturing Engineering · Project Management · Project Engineering · Contract Negotiation Show less

Cambridge, United Kingdom

• Managed International Enterprise Customer Success, Technical Account Management, and fulfilment in SAAS IOT for industries, working very closely with BDMs, Sales and Marketing, including Nuclear, Oil and gas, Mining, Pharmaceutical, Retail, Manufacturing, and Construction for customers Shell, BP, Aramco, Caterpillar, 3M, Westinghouse, Nokia, and Ericsson SMS Digital.• Collaborated with cross-functional teams including Sales, Software Engineering, Product, Networks, QA/QC Testing… Show more • Managed International Enterprise Customer Success, Technical Account Management, and fulfilment in SAAS IOT for industries, working very closely with BDMs, Sales and Marketing, including Nuclear, Oil and gas, Mining, Pharmaceutical, Retail, Manufacturing, and Construction for customers Shell, BP, Aramco, Caterpillar, 3M, Westinghouse, Nokia, and Ericsson SMS Digital.• Collaborated with cross-functional teams including Sales, Software Engineering, Product, Networks, QA/QC Testing, Operations Management, Gainsight, Salesforce, Churn Zero, Customer Support, Onboarding, Training and key Stakeholder Management for successful international roll-outs of technology and deployments.• Led Pre/After Sales Support, Field Engineering Deployments, and Technical Account Management, providing CI/CD Customer Training, Regional Demos and Exhibition Presentations, and Demonstrations.• Integrated cutting-edge technologies such as Cisco WAN-LAN, BLE, UWB, GPS, LTE, RTLS, AI, IoT, RFID, and Big Data solutions, into Health and safety PPE environments.• Break-Fix, troubleshooting on PC’s hardware and IOT devices.• Contribute to knowledge base articles and operational guides, to aid team members and partners to help troubleshoot similar issues using CI/CD API integrations.• Spearheaded team efforts with venture capital partners driving commercial relevance and investor viability. • Strategic Business reviews, Churn management, Upselling, Retention, Use case development, • Channel Partner Management, onboarding, • My Enterprise Customers included 3M, Caterpillar, Westinghouse Electric, Aramco, BP, Shell, Etisalat, Ericsson, Nokia, Orange, Siemens, Dupont, SMS Digital, United Safety, Schneider, Larsen and Toubro, Arcelor Mital. Show less

Leicester, United Kingdom

20 years of experience in Technical Account management, Field Engineering managing client accounts, driving technical solutions, and ensuring customer satisfaction. Proven expertise in bridging the gap between technical teams and clients, ensuring seamless communication, project delivery, post-implementation support. Strong background in RFID and IOT Devices, adept at problem-solving and optimizing client success.• Strategic Technical Account Management and SaaS… Show more 20 years of experience in Technical Account management, Field Engineering managing client accounts, driving technical solutions, and ensuring customer satisfaction. Proven expertise in bridging the gap between technical teams and clients, ensuring seamless communication, project delivery, post-implementation support. Strong background in RFID and IOT Devices, adept at problem-solving and optimizing client success.• Strategic Technical Account Management and SaaS background.• Orchestrated cross-functional collaboration among Software, Support, Product, Service and teams, managing deployment of rollouts.• I Led projects involving installation, and testing of Hardware and Cisco WAN/LAN network systems, supporting RFiD Innovation for Retail leaders across UK and EMEA regions.• Designed and delivered comprehensive training programs on software, hardware, network configuration, RFID technology, Python3 Anaconda, SQL, IIoT, and Big Data analysis, enhancing employee proficiency.• Team leadership in flagship Marks and Spencer stores, collaborating with International Stakeholders.• Resolved a long-standing two-year delay in a high-value corporate retail project by identifying and engaging with International stakeholders and SME'S, enabling the project to resume and conclude.• Played a pivotal role in reinvigorating a multi-million-pound trial project, putting it back on track to successful completion.Serve as the primary technical point of contact for clients, and resolve technical issues efficiently.Collaborate with internal teams (engineering, product management, sales) to deliver customized solutions and support.Key Achievements:I Increased client retention rate by 90% through proactive account management and support.I Successfully led [specific project or initiative], resulting in [quantifiable outcome].Improved client satisfaction scores by 95% through effective communication and problem resolution. Show less

Emea Working Across Emea, Apac, Based In Uk, On Site At Oem'S And Pharmaceutical Plan

Demonstrated proficiency in training, onboarding, customer engagement, and business development for SaaS software solutions. Leveraged strong interpersonal skills to foster strategic relationships and ensure optimal business-to-business interactions.• I led technical operations, including the fulfilment and deployment of new hardware and software roll-outs. Expertly handled tasks such as testing PLC UPS power, LAN/WAN systems, wireless networks,… Show more Demonstrated proficiency in training, onboarding, customer engagement, and business development for SaaS software solutions. Leveraged strong interpersonal skills to foster strategic relationships and ensure optimal business-to-business interactions.• I led technical operations, including the fulfilment and deployment of new hardware and software roll-outs. Expertly handled tasks such as testing PLC UPS power, LAN/WAN systems, wireless networks, and printers.• Facilitated collaboration with key stakeholders, such as Software, Support, Product, Service, and CICD teams. Orchestrated successful integration efforts with renowned OEMs and major medical pharmaceutical manufacturers.• Conducted extensive site visits across 90% of Europe, executing TAM, Field Engineering FAT-SAT testing in partnership with OEMs and pharmaceutical manufacturers. This effort significantly bolstered strategic relationships and engineering requirements.• Transformed training methodologies within the International field engineering team, pinpointing and addressing inadequacies. Led a team of 6 stakeholder engineers in the integration of PLC and Systech Production line Serialization software, achieving streamlined operations.Serve as the primary technical point of contact for clients, and resolve technical issues efficiently.Conduct regular client meetings to review account performance, gather feedback, and identify growth opportunities.Develop and execute account plans to achieve client objectives and expand service adoption.Provide training and support to clients on new features and product updates.Key Achievements:I Successfully led On-Site Project Teams, resulting in achieving Project delivery scope timescales.Improved client satisfaction scores through effective communication and problem resolution. Show less

Germany Emea

Proven expertise in bridging the gap between technical teams and clients, ensuring seamless communication, project delivery, and post-implementation support. Strong background in [mention specific technical skills or industries], adept at problem-solving and optimizing client success.• Engaged with cross-functional stakeholders including Software, Support, Product, Service, and CICD Service, and CICD teams, overseeing SAAS software deployment, maintenance, and employee … Show more Proven expertise in bridging the gap between technical teams and clients, ensuring seamless communication, project delivery, and post-implementation support. Strong background in [mention specific technical skills or industries], adept at problem-solving and optimizing client success.• Engaged with cross-functional stakeholders including Software, Support, Product, Service, and CICD Service, and CICD teams, overseeing SAAS software deployment, maintenance, and employee training on diverse technologies such as computers, networks, printers, chip and pin credit card machines, and iPad business software and hardware.• Orchestrated successful Field Engineers and deployment of Tech rollouts across EMEA, facilitating smooth onboarding, customer engagement, and business development.• Demonstrated adeptness as a Field Engineer in interaction, employing strong interpersonal skills, negotiation, and strategic relationship management to drive customer retention and satisfaction.• Spearheaded installations and upgrades of Cisco WLAN, LAN, IOT, and IT equipment at multiple airport and rail station sites across Europe, improving hardware and software utilization and user experience.• Elevated problem-solving capabilities through International leadership of EU conference calls with stakeholders, collaborating to identify solutions for SaaS Software and hardware roll-out challenges, resulting in enhanced feedback mechanisms and resolutions.Key SkillsTechnical Skills: Networking, Cloud Computing, Cybersecurity, CRM SoftwareAccount Management: Client Relations, Customer Success, Account Strategy, Sales, UpsellingProject Management: Agile Methodology, Scrum, Project Planning, Risk ManagementCommunication: Excellent verbal and written communication, Presentation Skills, NegotiationProblem-Solving: Troubleshooting, Root Cause Analysis. Show less

Italy

• Collaborated with Software, Support, Product, Service, and CICD stakeholders, providing field engineering integration expertise for software/IIOT/applications/hardware in UK, Italian, and USA corporations, including the Italian Government.• Led Senior International Field Engineers and Pre-sales Support efforts for Cisco Networked video lottery, VLT slots, and Casino industry solutions, spanning Italian Government Hubs, testing centres, and… Show more • Collaborated with Software, Support, Product, Service, and CICD stakeholders, providing field engineering integration expertise for software/IIOT/applications/hardware in UK, Italian, and USA corporations, including the Italian Government.• Led Senior International Field Engineers and Pre-sales Support efforts for Cisco Networked video lottery, VLT slots, and Casino industry solutions, spanning Italian Government Hubs, testing centres, and major city Casinos.• Proficiently diagnosed Cisco Network Faults, performed upgrades, and configured networks for video lottery terminals, servers, and Cisco systems.• Managed IoT International deployments, offering specialized technical support (1st-3rd line), overseeing RFID Devices and BIOS installation, and conducting on-site training.• Directed international project teams, installing, configuring, and repairing 3000+ machines in 280 Italian locations, demonstrating leadership and expertise in complex environments.Key SkillsTechnical Skills: Networking, Cloud Computing, Cybersecurity, CRM Software, IOT, SAAS, On-boarding, Training, TAM, Field Engineering.Account Management: Client Relations, Customer Success, Account Strategy, Sales, UpsellingProject Management: Agile Methodology, Project Planning, Risk ManagementCommunication: Excellent verbal and written communication, Presentation Skills, NegotiationProblem-Solving: Troubleshooting, Root Cause Analysis, Solution Implementation Show less

Manchester, United Kingdom

• Proficient in independent and collaborative work within BT local Exchanges, specializing in installation, servicing, fault resolution, and repairs on HDF to E side to D side MDF Frames.• Holds BT Openreach H1 to H4 accreditation in Frames engineering, Broadband, DSL, ADSL, ISDN PSTN, with a focus on Manchester Areas, utilizing Taskforce work manager system and CSS Exchange Mapping/routing system.• Skilled in Night shift teams for Bulk Migration (BMR) and Business-As-Usual (BAU) tasks,… Show more • Proficient in independent and collaborative work within BT local Exchanges, specializing in installation, servicing, fault resolution, and repairs on HDF to E side to D side MDF Frames.• Holds BT Openreach H1 to H4 accreditation in Frames engineering, Broadband, DSL, ADSL, ISDN PSTN, with a focus on Manchester Areas, utilizing Taskforce work manager system and CSS Exchange Mapping/routing system.• Skilled in Night shift teams for Bulk Migration (BMR) and Business-As-Usual (BAU) tasks, consistently meeting and surpassing KPIs and service objectives.• Exemplary commitment to adhering to BT Openreach standards for Health & Safety, coupled with experience in guiding and training new personnel on working within local telephone exchanges.• Demonstrated capability in both individual contributions and leadership roles, effectively managing night and day shifts to successfully attain BT SLA and KPI targets. Show less

San Diego California

• Led end-to-end management of stainless-steel Catering Equipment Manufacturing for bespoke, regulation-compliant mobile food carts, including coffee, hot dog, ice cream, snow cones, popcorn, tamales, and burritos carts. Exhibition Event Management Across the USA TX - CA - AZ• Facilitated remote client engagement through multimedia presentations and expert consultation, resulting in orders from diverse geographical locations.• Orchestrated the entire production process encompassing… Show more • Led end-to-end management of stainless-steel Catering Equipment Manufacturing for bespoke, regulation-compliant mobile food carts, including coffee, hot dog, ice cream, snow cones, popcorn, tamales, and burritos carts. Exhibition Event Management Across the USA TX - CA - AZ• Facilitated remote client engagement through multimedia presentations and expert consultation, resulting in orders from diverse geographical locations.• Orchestrated the entire production process encompassing concept ideation, design, material sourcing, construction, QA/QC and machinery to be able to deliver most models within a 4-week timeframe from the date of order.• Directed a proficient team of Managers and 10 welders/fabricators and field engineers, fostering effective collaboration and adherence to industry standards.• Collaborated with government bodies on matters spanning road safety, public health regulations, zoning compliance, and permits, while also forging strategic partnerships with venture capital enterprises to achieve substantial revenue growth from $ZERO to $1500k PA turnover in 6 years, expanding the product line to encompass over 40 distinct models and establishing a robust commercial web presence.Stainless steel Catering Equipment Manufacturing (kitchens on Wheels). (Coffee carts, Hot dog carts, ice cream, Snow cones, popcorn, tamalesThese carts were all custom-made to pass local regulations. Take a look at the link below on youtube. https://youtu.be/m1aoAYcJRIs?si=H5G4uNeZRtfft7qD https://www.bbb.org/us/ca/san-diego/profile/restaurant-equipment-repair/ quality-street-carts-inc-1126-11003003 Show less

Coventry, United Kingdom

• Progressed from Installation Engineer to Senior Engineer and eventually Installations Manager at BT, leading to increased responsibilities and leadership roles.• Held the position of Senior Field Service Installations Engineer, specializing in Radio Communications Cellular, TETRA, and PMR Systems.• Led a team of 12 engineers and contractors, successfully guiding them towards achieving KPIs and SLA targets.• Conducted customer-focused training sessions for corporate clients… Show more • Progressed from Installation Engineer to Senior Engineer and eventually Installations Manager at BT, leading to increased responsibilities and leadership roles.• Held the position of Senior Field Service Installations Engineer, specializing in Radio Communications Cellular, TETRA, and PMR Systems.• Led a team of 12 engineers and contractors, successfully guiding them towards achieving KPIs and SLA targets.• Conducted customer-focused training sessions for corporate clients, offering insights into installation requirements for both their own and colleagues' vehicles.• Managed diverse programs, overseeing the installation of IT infrastructure, networks, computers, software, hardware, and radio equipment (3G, GSM, TETRA) into vehicles, demonstrating effective project and contractor management skills aligned with MPT 1362 standards. Show less

Information Technology Project Management

Activities and Societies: Tennis, Sitness, Swimming David Lloyd Leisure. I am a performance driven and innovative customer-facing IT.

Rfid

Trained in all aspects of RFiD installations, training and Project Management

Education record

Education record

Onsite training - ★ Jaguar Landrover ★ Airbus, ★ Astra Zeneca ★ Pfizer ★ Merck ★ Aramco ★ Larsen and Toubro ★ Dupont ★ Westinghouse.