David Coyle, Pmp, Csm Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Oversees project management (production) on multiple concurrent features to consistently deliver new and exciting enhancements into the hands of our players
• Responsible for shipping high visibility features that drive increased daily active users, revenue, and improved player retention
• Coordinates a cross functional team of product managers, game designers, experience designers, artists, developers, testers, and functional managers through all phases feature development
• Assist with live operations, consumer insights, and release management to ensure the success of our features in market
• Identifies process pain points with all stakeholders in order to rollout changes that improves both quality and transparency to external groups
• Define scope, resource requirements, schedules, and milestones in collaboration with engineering leadership and product management

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, ON

• Accountable for developing, standardizing, and implementing the project management framework for the leader of SaaS digital content management solutions in the Travel Industry
• Led and managed project and program related activities for 30 members consisting of Product Managers, Architects, Quality Assurance, Engineering Management, IT Operations, and Developers
• Projects ranged from Web and Mobile digital marketing, API integrations, tracking and analytics, SEO and eCommerce, build and deployment automation, to cloud infrastructure
• Reviewed, evaluated, and reported on project progress weekly with the management team while identifying continual improvements to increase efficiency and transparency
• Reported on three streams of product delivery by providing completion forecasts, feature development cost, overall health, and risk assessment with clear mitigation strategies
• Provided agile coaching, including Scrum Master and Kanban training, with a focus on real world application coupled with organizational transformationKey Achievements:✔ Introduced Leonardo’s first project management.

Toronto, ON

• Led the execution of multiple IT Operations projects including sunset projects and a high-risk data center relocation
• Oversaw all aspects of project management including scope definition, requirements gathering, risk management, cost control, cross-team communications, performance evaluation, and progress tracking and reportingKey.

Toronto, ON

• Responsible for managing key product development initiatives to help expand our Enterprise product offerings
• Led Enterprise contract fulfillment for major hotel clients and online travel agencies including Best Western Hotels, InterContinental Hotels, Travelocity, LastMinute.com, Expedia, and Apple Vacations
• Built and nurtured key relationships with clients to understand needs and deliver tailored software solutions
• Managed engineering teams with up to 10 cross-functional members in the development and delivery of projects
• Directed multiple bulk load integrations to ensure client data could be integrated within the company platformKey Achievements:✔ Consistently achieved project deadlines throughout tenure with effective team.

Toronto, ON

• Oversaw the production of digital content for hotel chains to support their online marketing objectives
• Accountable for photographer coordination, managing travel logistics, tracking expenses, photoshoot site preparation, and customer correspondence Key Achievements:✔ Managed the largest photography project in company.

Toronto, Canada Area

• Ensured timely flight departures by scheduling flight staff while adhering to airline regulations
• Updated the employee database and managed travel arrangements for crew members.

Toronto, Canada Area

• Provided operational support, dispatch, and scheduling coordination for High-speed Internet Business Repair
• Answered technicians’ questions and resolved escalations in a timely manner

College Diploma, Computer Programming, 3.9 Gpa

Hon Ba, English, Political Science

Education record