David Coyle, Pmp, Csm Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Oversees project management (production) on multiple concurrent features to consistently deliver new and exciting enhancements into the hands of our players• Responsible for shipping high visibility features that drive increased daily active users, revenue, and improved player retention • Coordinates a cross functional team of product managers, game designers, experience designers, artists, developers, testers, and functional managers through all phases feature development • Assist with live operations, consumer insights, and release management to ensure the success of our features in market• Identifies process pain points with all stakeholders in order to rollout changes that improves both quality and transparency to external groups • Define scope, resource requirements, schedules, and milestones in collaboration with engineering leadership and product management • Monitor and report progress weekly with leadership using advanced telemetry and KPI’s • Oversee risk identification and mitigation and pro-actively work to remove blockers• Ensure that the project deliverables are on time, within budget, and at the required level of quality • Lead technical scrums, sprints, planning exercises, playtests, retrospectives, and other agile project ceremonies• Articulate goals and team principles to help form a stimulating and fun work environment and culture

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, On

• Accountable for developing, standardizing, and implementing the project management framework for the leader of SaaS digital content management solutions in the Travel Industry• Led and managed project and program related activities for 30 members consisting of Product Managers, Architects, Quality Assurance, Engineering Management, IT Operations, and Developers• Projects ranged from Web and Mobile digital marketing, API integrations, tracking and analytics, SEO and eCommerce, build and deployment automation, to cloud infrastructure• Reviewed, evaluated, and reported on project progress weekly with the management team while identifying continual improvements to increase efficiency and transparency• Reported on three streams of product delivery by providing completion forecasts, feature development cost, overall health, and risk assessment with clear mitigation strategies• Provided agile coaching, including Scrum Master and Kanban training, with a focus on real world application coupled with organizational transformationKey Achievements:✔ Introduced Leonardo’s first project management framework by developing and standardizing the processes needed to initiate, plan, execute, monitor, and close out projects while adhering to agile principals✔ Built a Program Management Dashboard to monitor key performance indicators, track project progress, identify roadblocks, and provide real-time insight✔ Reduced non-project related distractions while guiding the teams to an increase in team performance, ultimately leading to quicker delivery of organization objectives✔ Fostered a stronger DevOps collaborative environment by creating a real-time Release Management Dashboard✔ Instituted new project forecasting and cost assessment methods, leading to significantly more accurate delivery timelines✔ Introduced new metrics including data on team performance, road map vs. non-road map project investment, development progress, and year-to-date product portfolio investment

Toronto, On

• Led the execution of multiple IT Operations projects including sunset projects and a high-risk data center relocation• Oversaw all aspects of project management including scope definition, requirements gathering, risk management, cost control, cross-team communications, performance evaluation, and progress tracking and reportingKey Achievements:✔ Led 10 IT Operations team members in the successful relocation of our onsite data center by using key concepts of project governance to achieve all goals within strict a deadline and budget✔ Oversaw the sunset of Leonardo’s widely used free content management system by conducting business stakeholder risk analysis and overseeing the planning and execution✔ Spearheaded the early introduction of fostering a “DevOps” culture by establishing cross department collaboration

Toronto, On

• Responsible for managing key product development initiatives to help expand our Enterprise product offerings• Led Enterprise contract fulfillment for major hotel clients and online travel agencies including Best Western Hotels, InterContinental Hotels, Travelocity, LastMinute.com, Expedia, and Apple Vacations• Built and nurtured key relationships with clients to understand needs and deliver tailored software solutions• Managed engineering teams with up to 10 cross-functional members in the development and delivery of projects• Directed multiple bulk load integrations to ensure client data could be integrated within the company platformKey Achievements:✔ Consistently achieved project deadlines throughout tenure with effective team coordination, resource allocation, and by managing product software development to meet contractual requirements✔ Managed the delivery of Leonardo’s first cloud-based solutions on AWS and Akamai, leading to improved international gallery response times, improved accessibility, SEO support, and a new suite of content gallery themes✔ Oversaw the delivery of new enterprise features including translation services, cloud content retrieval and storage options, client tailored content feeds, new sources of travel metadata, and an expansive content management approval system

Toronto, On

• Oversaw the production of digital content for hotel chains to support their online marketing objectives• Accountable for photographer coordination, managing travel logistics, tracking expenses, photoshoot site preparation, and customer correspondence Key Achievements:✔ Managed the largest photography project in company history by coordinating 20 photographers to shoot over 800 Vantage Hospitality Group hotels within a strict 16-month timeline

Toronto, Canada Area

• Ensured timely flight departures by scheduling flight staff while adhering to airline regulations • Updated the employee database and managed travel arrangements for crew members.

Toronto, Canada Area

• Provided operational support, dispatch, and scheduling coordination for High-speed Internet Business Repair• Answered technicians’ questions and resolved escalations in a timely manner

College Diploma, Computer Programming, 3.9 Gpa

Hon Ba, English, Political Science

Education record