Serves as the government point of contact between the Defense Security Service and external key members of the Defence Agencies Initiative. Oversees a team of contractors assisting a user base of 900 time and labor users and 24 financial management users with issues with Oracle Federal Financials.

Member of the Defense Security Service Defense Agencies Initiative Help Desk.

Defense Securities Services (DSS), Defense Agencies Initiative (DAI) Help Desk - July 2014 - September 2015Work with Agency SME’s to define the agency’s Time and Labor and User Management structure within DAIDeveloped computer based training (CBT) courses using Adobe Captivate for Time and Labor for DSS employees, timekeepers, and supervisorsOversaw the Time and Labor and User Management and assisted in other areas testing and training for the Oracle Federal Financials R12 upgrade… Show more Defense Securities Services (DSS), Defense Agencies Initiative (DAI) Help Desk - July 2014 - September 2015Work with Agency SME’s to define the agency’s Time and Labor and User Management structure within DAIDeveloped computer based training (CBT) courses using Adobe Captivate for Time and Labor for DSS employees, timekeepers, and supervisorsOversaw the Time and Labor and User Management and assisted in other areas testing and training for the Oracle Federal Financials R12 upgrade from 11i Provide Tier I and Tier II support in the following Oracle Federal Financial R12 areas: Procure to Pay, Cost Accounting, OBIEE, and Budget to Report, and Hire to RetireCreates the Help Desk metrics and Help Desk reporting for DSS Senior ManagementSharePoint developer for the user facing DAI intranet sites Developer and Administrator for the SharePoint based Help Desk Tracking system for the Help Desk Tracking System ensuring the Help Desk team exceeds all Service Level Agreement requirementsMilitary Sealift Command (MSC), User Support Services, July 2011 – July 2014Developer of a SharePoint Evaluation Survey form to speed metrics collection and reportingCreator of computer based training utilizing Adobe Captivate for MSC's Oracle Financial Management System (FMS)MSC, Business Systems Training, July 2010 – July 2011Facilitator for WAWF and FMS training, scoring a 4.2 average out of 5 on his evaluations; a score between “Above Average and Excellent”Has lead trainings within and has an extensive knowledge of Adobe Defense Connect OnlineMSC, WAWF Implementation Team, October 2008 – July 2010Documented and analyzed the current state of the MSC's Accounts Payable business processesGenerated the standard operating procedures (SOP) for MSC’s incorporation of WAWF within FMS; lead the effort to create sections of the SOP including the processing of Receiving Reports, the Role Management Administration, and the Global Administration Show less

Executed aggressive customer service, assisting hotel guests with various needs from check in to check outAssisted management with training, providing guidance to the newly hired employeesTracked maintence and guest services request in guest services hotel request log

As a founding father of the Omega Kappa Chapter of Alpha Kappa Psi professional business fraternity in May 2006, I have been able to see it grow into the great organization that it is now. In May 2007, i was elected to the position of President and in December 2007 I was reelected to the President. In the year that I was president, the chapter improved its Annual Report score by more than 15%.

I worked as a college program intern at the Tower of Terror.