David Henry Email & Phone Number

Milwaukee, Wisconsin, US

Irving, Texas, US

• A results-driven leader responsible for developing, managing and successfully implementing highly visible projects within the Presort Services division improving business processes and completing business-critical.
• Successfully performed as a Technical Project Manager, Migration Specialist, Sales Engineer, Product Specialist, Field Analyst and Triage Lead in migration executions of 1800+ application instances while providing.
• Maintained cross-functional collaboration and hosted weekly status meetings with senior management, daily scrums with business and technology teams and consistently led Continuous Collaboration efforts across multiple.
• Worked closely with existing customers to understand their changing needs, resulting in $400,000 in retention revenue and $327,000 in up-sell revenue exceeding expectations.
• Provided authoritative advice, demonstrations and presented to senior executives and IT specialists on technology-related initiatives, computing and communications including hardware infrastructure, networking.

• Worked across multiple teams and functions to ensure Novitex system compatibility across the company and business clients.
• Managed infrastructure projects and coordinated with System and Database Administrators as well as Managed Hosting, Storage, Database, and application/support teams for international system installations.
• Managed IT processes (including policies, automation, security, disaster recovery, software and hardware evaluations) supporting 900+ clients in Connecticut and Texas, as well as traveled to customer sites and.
• Collaborated with technical leaders, mechanical engineer peers and sales teams to develop business strategies, long term plans for application development, product proposals, business processes, identifying.
• Successfully and consistently developed as well as maintained data pipelines in and out of data warehouses to customer mailing systems and software using combination of Python, Snaplogic, MS SQL Server, and Snowflake.
• Managed all Server Infrastructure (hardware and software), Back-up and Recovery, and Core Services work streams supporting Novitex offerings and customer relationship management in Connecticut and Texas.

Stamford, CT, US

• Fast-tracked and promoted within one year to a lead technical position providing end-to-end intake, custom development, and integration of mailing systems designed for a large-scale, multi-location solution. Client.
• Expert knowledge of various supply chain divisions of Pitney Bowes through advanced technical skills, leadership and spearheading mission-critical corporate initiatives featuring postage mailing systems, meter.
• Delivered end-to-end intake, specialized programming, diagnosing and restructuring customized code to modify software behavior per client request, and ensured integration of mailing systems made for a large-scale.
• Implemented and maintained vital application upgrades including recommended support software based on business needs, requirements, design and technical specifications achieving efficient enterprise-wide results for.
• Consistently delivered high-quality services including business analysis, forecasting, process mapping, use cases, test plans, database queries, system and process flows as well as requirements documentation.
• Conducted root cause analysis for critical clients and internal business concerns as well as provided process improvement plans to improve the client experience.