A results-driven leader responsible for developing, managing and successfully implementing highly visible projects within the Presort Services division improving business processes and completing business-critical initiatives to drive nationwide growth.• Successfully performed as a Technical Project Manager, Migration Specialist, Sales Engineer, Product Specialist, Field Analyst and Triage Lead in migration executions of 1800+ application instances while providing corporate transparency, advancing the evolution of SaaS platforms in the delivery of client solutions, and supporting domestic and international strategic business partners.• Maintained cross-functional collaboration and hosted weekly status meetings with senior management, daily scrums with business and technology teams and consistently led Continuous Collaboration efforts across multiple Exela horizontals and verticals to work and translate complex business requirements into design solutions, user story creation including multi product demos, as well as defining business rules to ensure successful buy-in from all stakeholders. • Worked closely with existing customers to understand their changing needs, resulting in $400,000 in retention revenue and $327,000 in up-sell revenue exceeding expectations.• Provided authoritative advice, demonstrations and presented to senior executives and IT specialists on technology-related initiatives, computing and communications including hardware infrastructure, networking, capacity planning, change management, application development, system configurations, software, security strategy, risk management, operations, disaster recovery and business benefits.

Worked across multiple teams and functions to ensure Novitex system compatibility across the company and business clients.• Managed infrastructure projects and coordinated with System and Database Administrators as well as Managed Hosting, Storage, Database, and application/support teams for international system installations. • Managed IT processes (including policies, automation, security, disaster recovery, software and hardware evaluations) supporting 900+ clients in Connecticut and Texas, as well as traveled to customer sites and customer-sponsored conferences for sales presentations, demonstrations and to install and configure Novitex systems, programs and products.• Collaborated with technical leaders, mechanical engineer peers and sales teams to develop business strategies, long term plans for application development, product proposals, business processes, identifying interdependencies as well as ensuring integration and implementations of new system functions with existing systems.• Successfully and consistently developed as well as maintained data pipelines in and out of data warehouses to customer mailing systems and software using combination of Python, Snaplogic, MS SQL Server, and Snowflake SnowSQL with a focus on performance, reliability, durability, data quality, security and SLA expectations.• Managed all Server Infrastructure (hardware and software), Back-up and Recovery, and Core Services work streams supporting Novitex offerings and customer relationship management in Connecticut and Texas.• Coached, trained and mentored new employees on company policies, best practices, tool usage and overall job knowledge.

Fast-tracked and promoted within one year to a lead technical position providing end-to-end intake, custom development, and integration of mailing systems designed for a large-scale, multi-location solution. Client industries include: Legal, Information Technology, Manufacturing, Consumer Discretionary, Communication Services, Industrials, Energy, Utilities, Aerospace, Health Care, Financials, Real Estate, Materials as well as many others.• Expert knowledge of various supply chain divisions of Pitney Bowes through advanced technical skills, leadership and spearheading mission-critical corporate initiatives featuring postage mailing systems, meter machines, inserts, e-commerce, QRC and barcode development as well as advanced data management solutions to process over 15 billion pieces of mail annually.• Delivered end-to-end intake, specialized programming, diagnosing and restructuring customized code to modify software behavior per client request, and ensured integration of mailing systems made for a large-scale, multi-location solutions. • Implemented and maintained vital application upgrades including recommended support software based on business needs, requirements, design and technical specifications achieving efficient enterprise-wide results for all customer software systems in Texas as well as Connecticut regions.• Consistently delivered high-quality services including business analysis, forecasting, process mapping, use cases, test plans, database queries, system and process flows as well as requirements documentation.• Conducted root cause analysis for critical clients and internal business concerns as well as provided process improvement plans to improve the client experience.• Developed and provided staff training programs to ensure maximum level of solution use and adoption at the client level as wells as knowledge transfer and expansion efforts.