David John Hill Email & Phone Number

St Thomas, Ontario, Canada

Toronto, Ontario, Canada

- ultimate relationship manager with clients ranging from mid sized up to our largest, strategic partners (top 25 revenue clients). - comfortably engage with internal/external stake holders daily, ranging from front line worker to C suite executive- dual background in CAN and US compliance, allowing me to support clients on either side of the border (or both)- scope of services managed include import brokerage, export compliance, SaaS (global trade management software), domestic… Show more - ultimate relationship manager with clients ranging from mid sized up to our largest, strategic partners (top 25 revenue clients). - comfortably engage with internal/external stake holders daily, ranging from front line worker to C suite executive- dual background in CAN and US compliance, allowing me to support clients on either side of the border (or both)- scope of services managed include import brokerage, export compliance, SaaS (global trade management software), domestic and international freight, compliance consulting services (project based or department outsourcing)- primary goal of insuring a happy, mutually beneficial and profitable relationship with our business partners (clients)- role requires in-depth understanding of client's industry from procurement to sales. Current spread includes automotive, retail, apparel/footwear, industrial chemical, electronics, fresh/frozen produce, medical devices, freight forwarders, steel/metal producers, building products- flagged as department "fixer", being assigned severely at risk clients to salvage the relationship. Near perfect success rate with only 1 notable loss in 6 years. Most saves result in significant increase in revenue and spread of services in following year- consistently out perform targets. 2022 stats at 117% of growth target and 220% of AR reduction target- regularly requested by other departments and team mates to project manage complex initiates, including onboarding of multiple integrated services, SOP creation, and EDI integration- participated in several new company expansions regarding our ecommerce service offerings, working closely with our VP of Ecommerce on first time ventures with new client profiles and software platforms- specialize in complex data analytics and reporting utilizing multiple platforms in conjunction with various departments- assist in training new staff and act as mentor to junior team members Show less

Greater Toronto Area, Ontario, Canada

- sales specialist, selling Canadian compliance and related services to US based decision makers. Rather than a standard municipal/provincial region, my territory encompassed 18 states along the US east coast and required 30-40% travel- strategic analysis of my region to identify key industry verticals to target for each state/city. My role was full cycle sales, from initial research, prospecting, sales pitch, negotiations, through to client onboarding and relationship management -… Show more - sales specialist, selling Canadian compliance and related services to US based decision makers. Rather than a standard municipal/provincial region, my territory encompassed 18 states along the US east coast and required 30-40% travel- strategic analysis of my region to identify key industry verticals to target for each state/city. My role was full cycle sales, from initial research, prospecting, sales pitch, negotiations, through to client onboarding and relationship management - heavy emphasis on the retail sector and ecommerce (NY and NJ). Spearheaded Livingston's participation in the American Apparel and Footwear Association and act as Livingston's representative on all major committees, conferences and political activism in Washington Show less

Vancouver, British Columbia, Canada

- Act as both account manager for our suppliers and "sales person", selling the concept of eCommerce to suppliers that have not done so previously (pre-Amazon era)- Achieve category sales targets through strategic marketing, product promotions or exclusivity with suppliers and website design to maximize online presence- Successfully took over multiple new categories and grew them from infancy to major contributors to overall company revenue, including Baby/Kids products, Travel Goods… Show more - Act as both account manager for our suppliers and "sales person", selling the concept of eCommerce to suppliers that have not done so previously (pre-Amazon era)- Achieve category sales targets through strategic marketing, product promotions or exclusivity with suppliers and website design to maximize online presence- Successfully took over multiple new categories and grew them from infancy to major contributors to overall company revenue, including Baby/Kids products, Travel Goods, Outdoor Livingston, BBQ and Patio, Health and Exercise- Managed supplier relationship, strategy and procurement for our subsidiary LussoBaby (both ecommerce platform and brick/mortar location) in conjunction with my Cymax Baby/Kids category head responsibilities. - Develop appropriate strategies (short & long term) to suit business needs and requirements of customers and vendors.- Meet Cymax’s customer satisfaction goals by helping to resolve overall customer or operations related issues through strategic analysis of cause/effect to eliminate future occurences - Negotiate and achieve superior supporting programs for rebates, allowances and payment terms from vendors. - Negotiate, where possible, competitive pricing from vendors with the aim of grasping majority market share based on corporate strategy.- Liaise with vendors to develop and execute strategic sales plans - Perform competitive shops of both on-line and bricks and mortar retailers looking for trends, key item price comparisons, promotional strategies and merchandising innovation. Show less

Vancouver, British Columbia, Canada

- dynamic role in a rapidly growing start-up, requiring a quick learner comfortable wearing "multiple hates" and taking initiative with minimal supervision. - working closely with my key account manager, develop multiple corporate verticals through the recruitment of new suppliers/brands and the continuous expansion of existing accounts/suppliers- Facilitate communication and implementation of supply chain between supplier and customer by coordinating efforts of various company… Show more - dynamic role in a rapidly growing start-up, requiring a quick learner comfortable wearing "multiple hates" and taking initiative with minimal supervision. - working closely with my key account manager, develop multiple corporate verticals through the recruitment of new suppliers/brands and the continuous expansion of existing accounts/suppliers- Facilitate communication and implementation of supply chain between supplier and customer by coordinating efforts of various company departments and our supporting business partners- Analysis and identification of operational and system bottle necks; coordinating correction with relevant departments to improve operation efficiency Show less

Burnaby, British Columbia, Canada

- acting as in-office coordinator for outside sales reps on the road. Enter sales orders, source exotics not currently in stock, source logistics quotes for rapidly delivery outside our normal truck routes- inventory transfer coordinator. Insuring stock transfers from CAN and US branches are fulfilled weekly, including coordinating with our customs broker and submitting international shipping documents for customs entry- take inbound sales calls/emails and build my direct customer… Show more - acting as in-office coordinator for outside sales reps on the road. Enter sales orders, source exotics not currently in stock, source logistics quotes for rapidly delivery outside our normal truck routes- inventory transfer coordinator. Insuring stock transfers from CAN and US branches are fulfilled weekly, including coordinating with our customs broker and submitting international shipping documents for customs entry- take inbound sales calls/emails and build my direct customer base with small/mid clients Show less

Teaching a comprehensive program to international clients on a daily, weekly, or year long programActing as resort ambassador as the most visible member of the mountain staff, providing customer service, regional information, sales, tour guiding, travel recommendations, etc

- Conducted weekly sales quality evaluations of all call center staff measuring key components of the structured sales process- Implemented individual coaching and employee improvement plans based on weekly review sessions- Created and executed a staff performance improvement plan in conjunction with other managers and trainers to increase conversion rate and profitability- Development of the sales quality assurance plan used in performance reviews, annual salary increase and… Show more - Conducted weekly sales quality evaluations of all call center staff measuring key components of the structured sales process- Implemented individual coaching and employee improvement plans based on weekly review sessions- Created and executed a staff performance improvement plan in conjunction with other managers and trainers to increase conversion rate and profitability- Development of the sales quality assurance plan used in performance reviews, annual salary increase and determining monetary incentives- Restructured the intranet website used by all staff to increase company/sales efficiency and communications- Assisted in several trade show exhibits and in trade show planning Show less

North Vancouver, British Columbia, Canada

through consultative sales, arranged comprehensive travel for international clients including air, ground transfers, accommodations, tours, equipment rentals, instruction, etc