David Perry work email
- Valid
- Valid
David Perry personal email
David Perry phone numbers
With a decade of experience in customer service leadership, I am passionate about building and scaling world-class customer-facing teams that deliver exceptional results. As a Director of Customer Success, I am responsible for creating and executing strategies that enhance customer satisfaction, retention, and loyalty amidst a diverse pool of clients.My core competencies include coaching, training, and operations management, as well as customer service innovation, outstanding culture, and contact centre excellence. I have successfully led and grown teams from 10 to 50 people - implemented new systems and processes, and managed complex projects and transitions. I have also won multiple customer service and industry specific awards - I've had the pleasure of speaking at several conferences on my areas of expertise. In addition, I am a fan of dogs, food, hiking and have a keen interest in environmental education and conservation.
-
Head Of Customer Implementation And SuccessSkillgrader Jan 2024 - Oct 2024Vancouver, British Columbia, Ca- Conducted in-depth market research to identify potential market verticals, guiding the company’s strategic direction and target customer segments.- Created comprehensive onboarding playbooks to enhance customer implementation and product adoption, ensuring a seamless experience and improved retention.- Built a customer support tech stack from the ground up, establishing efficient channels for chat, phone, and email support and ensuring timely resolution of customer issues.- Collaborated with sales and revenue teams to design a long-term sales cycle, enabling effective engagement with long-term prospects and supporting pipeline success.- Streamlined customer account implementation by digitizing client forms and automating their integration into the platform, enhancing usability and consistency. -
Director Of Customer SuccessEvent Temple Jan 2020 - Jul 2023Vancouver, Bc, CaBuilt and scaled a world-class customer-facing team. As Director of CS, I held a seata t the Executive leadership table while working directly with the Support, Onboarding and CSM frontlines.Accomplishments include: - Working as primary CSM contact for the enterprise book of business - North America & Europe - stewarded accounts from onboarding to renewal. - Working alongside frontline team on inbound support to maintain response time targets.- Stewarded Support to a decreased inbound support inquiry response times by 98.9%. Improved time to resolution for inbound support requests by 87.5%.- Curated a world-class knowledgebase with self-service resolution rates over 90%.- Won Hotel Tech Award 3 years in a row - with Customer Success as a core rubric pillar.- Spearheaded internal tech stack build-outs including: in-app chat support models, knowledgebase, e-learning modules, customer facing feature request management tool, onboarding pipeline. -
Customer Support ManagerClio - Legal Practice Management Software Oct 2015 - Sep 2019Burnaby, Bc, CaAs the Customer Support Manager, my role was focused on ensuring that the Support Department at Clio was offering the best possible service level. Scope of duties included coaching, training and operations for a team of approximately 50 people.Major projects/accomplishments included: - Implementation of a new phone system. - Scaling the team from approximately 10 agents to nearly 50. - Transitioned from a part-time to a 24 hour Support operation. - Stewarded the Customer Support organization through Clio's first Corporate Acquisition.- Lead a team that has won several awards for Customer ServiceInnovation, Outstanding Culture and Contact Centre Excellence.- Spoke at several Legal Technology and Customer Service Conferences as a thought leader in those industries. -
Customer Support CoordinatorClio - Legal Practice Management Software May 2014 - Sep 2015Burnaby, Bc, Ca- Coordination of frontline Support Staff - empowering them to give the best customer service to Clio's user base. - Responsible for training, coaching and professional development of staff. - Managing escalated calls and digital correspondences.- Work closely with Customer Satisfaction Ratings and analyzing trends.- Representing Clio at various legal shows and conventions.
-
Customer Support SpecialistClio - Legal Practice Management Software Jan 2014 - May 2014Burnaby, Bc, Ca- Answered phone and ticket inquiries from Users regarding software usage and workflows.- Ran training sessions for Clients.
-
Eco Ranger And Creatures Of The Night CoordinatorStanley Park Ecology Society May 2013 - Dec 2013Vancouver, Bc, Ca- Coordinated public education volunteers across Stanley Park.- Conceptualized and implemented interpretive education programming.- Recruited and trained new Volunteers.- Designed holiday themed story based nature programs. -
Interpretation Specialist - Family Programs And Members EventsVancouver Aquarium Jun 2010 - Jan 2013Vancouver, British Columbia, Ca- Responsible for composition and delivery of family based public programming. - Recruited and trained Volunteers for AquaKidz and High School Work Experience Programming. - Managed budgets and marketing calendar for area of specialization.- Trained new staff on programming during on-boarding.- Responsible for programming and execution of after-hours events.
David Perry Skills
David Perry Education Details
-
University Of VictoriaTheatre/Acting
Frequently Asked Questions about David Perry
What is David Perry's role at the current company?
David Perry's current role is Senior Customer Success Leader in B2B SaaS.
What is David Perry's email address?
David Perry's email address is da****@****lio.com
What is David Perry's direct phone number?
David Perry's direct phone number is 1-888-858-2546 / +1.888.858*****
What schools did David Perry attend?
David Perry attended University Of Victoria.
What skills is David Perry known for?
David Perry has skills like Leadership, Customer Service, Customer Service Management, People Skills, People Management, Public Speaking, Training, Customer Satisfaction, Salesforce.com, Historical Interpretation, Environmental Education, Environmental Issues.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial