David Joye Email & Phone Number

Tennessee

In addition to the System Administrator I role:- Utilizing Veeam Backup & Replication for VM and file-level backups and restores- Using Veeam ONE to monitor VM and host health, creating custom alarms as needed.- Light use of Argent Guardian for monitoring systems- Leveraging scripting (mostly PowerShell) as a means of streamlining tasks- Managing and maintaining Citrix NetScaler in high availability. Using the gateway feature, but mostly using the load balancing features and configuring custom monitors and content switching where applicable.- Managing Microsoft Azure multi-factor authentication- Configuring and managing infrastructure in Azure both manually and using Terraform- Creating and maintaining SSL certificates either public or from a local Microsoft CA server- Upgrading unsupported versions of Windows Server, sometimes performing in-place upgrades with a rollback plan in place and after researching potential issues with installed applications and services

Tennessee

PathGroup is a medium-sized business, as a System Administrator I have a variety of responsibilities; listed below are items I have experience with.- Researching unfamiliar issues with unfamiliar hardware, software, or applications, and implementing solutions based on that research- Maintaining and deploying virtual machines in a VMware environment running on a Cisco UCS chassis- Deploying updates to Windows servers on a monthly basis using Windows Server Update Services (WSUS) and Microsoft System Center Configuration Manager (SCCM/MECM)- Configuring and troubleshooting Linux systems as needed- Creating and managing Windows group policy- Utilizing Windows Deployment Services (WDS) and Microsoft Deployment Toolkit (MDT) to create and deploy Windows operating system images and deployment task sequences- Creating a clean Windows 10 image and configuring group policy to ensure a business-oriented experience- Maintaining a Citrix VDA environment. Creating machine templates and deploying with MCS.- Leveraging SCCM/MECM to deploy applications- Create custom install scripts for use with SCCM/MECM Software Center to ensure applications install in a seamless manner- Configuring and managing CyberArk- Light experience with Zerto

Tennessee

In addition to my responsibilities as a Technical Specialist I at PathGroup (see below),as a Technical Specialist II I perform the following:- Create and manage Windows system images using Windows Deployment Services in conjunction with Microsoft Deployment Toolkit- Perform basic system administrator tasks- Travel to remote sites for new computer equipment setup or changes in existing equipment- Provide assistance to Technical Specialist I team members- Troubleshoot persistent issues- Perform service request triage when necessary- Participate in an on-call rotation to assist with emergencies outside of daytime support hours

Tennessee

As a Technical Specialist I, I was responsible for the following:- Documenting problems and solutions- Contributing solutions to a knowledge base- Installing operating systems and troubleshooting a variety of software issues- Desktop and laptop computer hardware troubleshooting- Ordering hardware and software from vendors- Setup and configuration of conference room equipment (audio/video)- Zebra label printers- Thermo-Fisher and Leica or Sakura tissue cassette printers (software configuration)- iPhone and iPad devices, sometimes OSX-based systems

Fort Mill, Sc, Us

- Provide support for requests to move/add/change PC hardware configurations.- Provide troubleshooting and repair of PC hardware.- Provide support for requests regarding network patching.- Use ServiceNow for incidents and service requests.- Site manager for E-waste: Documentation and removal of electronic waste in cooperation with our recycling vendor.- Perform hard drive wiping using Blanco Data Erasure.- Manage inventory of laptop and desktop computers and peripherals.- Occasionally manage teams during bulk PC equipment moves and installations.- Ensure workspace and storage areas are ISO compliant.

Atlanta, Georgia, Us

- Provide support for requests to move/add/change PC hardware.- Provide troubleshooting and repair of PC hardware.- Provide support for requests regarding network patching.- Use ServiceNow for incidents and service requests.- Site Manager for E-waste

Round Rock, Texas, Us

As a Technical Analyst at Dell, I supported the software, hardware, and other IT-related infrastructure that internal users (sales and tech support) at the Nashville facility depend on. Responsibilities included:- Hardware (desktop, laptop, server) deployment, troubleshooting, and repair- Maintained inventory of datacenter assets; racked and removed servers; removed EOL equipment- OS imaging and troubleshooting software such as Microsoft Office and Dell's proprietary applications- Supporting Avaya IP phone hardware setup and configuration- Dell/Lexmark printer support -- toner replacement and light equipment repair, vendor consultation if necessary- Maintaining inventory of hardware assets such as computers, servers, and printers- Participating in an on-call rotation to provide support for critical issues outside of normal business hours- Configuring, deploying, and supporting workstation computers for the manufacturing environment. This process typically involved working with process engineers to configure a Windows desktop PC to their specifications by installing and configuring proprietary software or configuring a terminal-based application to process orders for Dell's logistics operations.- Configuring HP JetDirect print servers to work with Zebra label printers and Lexmark document printers- Light support for Citrix and Tandem- Coordinating computer equipment refresh between IT and manufacturing environment and ensuring minimal downtime. Refreshing equipment typically involved preparing replacement equipment and then scheduling the replacement with leadership when time permitted.- Troubleshoot audio/video (projectors, video conferencing) equipment if necessary.Software commonly used:- BMC Remedy- Active Directory- Microsoft Office (Excel, Access, Outlook, Word)- Microsoft Lync / Communicator- Windows operating systems (XP, Vista, 7, 8)- McAfee Safeboot disk encryption- Credant (Dell) Data Protection- Dragnet & SonicWALL VPN

Cincinnati, Ohio, Us

The primary function of this position was to refresh desktop computers in Dell's middle-Tennessee manufacturing environments (when Dell had manufacturing in TN). Secondary responsibility included providing hardware and software support to the business.- Refreshed ~1200 desktop PCs in three manufacturing facilities in middle-TN.- Coordinated with management to refresh computers and test functionality in and out of business hours and revert changes if necessary.- Coordinated with specific software support groups to install proprietary software on new equipment.- Participate in weekly meetings to provide updates regarding the progress of the project.- Trained incoming co-workers on the refresh process.- Provided hardware and software support to the business outside of regular refresh duties.

Atlanta, Georgia, Us

Jabil had a contract with Hewlett-Packard to repair HP and Compaq desktop computers that were customer-returned items. The repaired equipment was then sold as refurbished.- Repair desktop computers based on information received from the first level diagnostics information.- Replace cosmetic items based on given specifications.- Record information regarding items replaced and actions performed to return the computer to acceptable condition.