Job Descriptions-- Account Management-Acting as the custodian of all North based client will be responsible for all official communication channel between client-HI-Client Relationship Development at Multi-level-HO, Region, Branch, Ops, Sales-Client Escalation Management- Directly Responsible for Volumes & Growth Strategy for assigned clients- Regular Client review internally and externally- Responsible for acquiring new clients, upsell-cross sell, external & internal audits, maximize conversion of large data with ops. - Audit & monitor timely completion of medicals as per signed SLA- Develop and liaise different SOPs for the Ops team as required by clients- Monthly & quarterly review with both LIC & non-LIC clients.- Vendor management: Manage and monitor the Networking of service providers for North.- Monitor and Analyse the current system of production or provision to check it’s effective- Setting and meeting performance targets for speed, efficiency and quality- Advising clients on products and services available- Communicate with the support team and implement the organization’s operational guidelines, standards and policies- Monitor and manage operational activities – Direct the operational risks, financial aspects and QA & audit processes- Organizing staffing, including shift patterns and the number of staff required to meet demand-Evaluate, Design Execute, Monitor and Control business Processes in the harmony with the Organization’s strategic goal- Monitoring, Measuring and providing feedback on process performance- Liaising between different departments for any issue amongst team members which is an area of concern- Design and coordinate training programs for employees to enhance work efficiency – Conduct training sessions and workshops to improve the workforce and productivity of the firm- Forecasting and analyzing data against budget figures on a weekly and/or monthly basis

Business Development and Client Relationship Manager, North. Account Management-Acting as the custodian of all North based clients, will be responsible for all official communication channel between client-HI- Client Relationship Development at Multi-level-HO, Region, Branch, Ops, Sales- Client Escalation Management- Directly Responsible for Volumes & Growth Strategy for assigned clients.

Supervised Dubai Metro Project in Traction Automation