David P. Email & Phone Number

Norfolk, Virginia Area

• Full charge manager of a $5M LA-Z-Boy furniture gallery with up to eight associates. • Proactively drive sales by developing and coaching a sales team of 4-6 personnel. Champion a customer service culture.• Plan, implement and oversee the execution of company promotions, plan-o-grams, seasonal changeovers, and other initiatives.• Delivered consistent, year-over-year sales growth for all four years. Grew gross revenue from an inherited $3M to current level.• Won multiple Peak Performance Awards for personal sales achievement. Wrote a personal best of $1.25M in sales in FY2022.• Lead team by example in the sale of add-on commodities and services such as stain proofing, digital comfort guides, etc. • Rolled out an interior design service to work the back end of the business and enhance sales through value add-ons..• Work with supervisors to hold staff accountable on key metrics through reports, coaching, counseling and supplemental training. • Fulfill collateral responsibilities of recruitment, staff scheduling, supplies upkeep, facilities maintenance, inventory control and replenishment, and showroom compliance to LA-Z-BOY standards.• Interface with corporate HR and MSM staff on business and personnel issues and problem solving scenarios• Employ Kronos, Workday, Office 365, DOMO, RMS and other software applications to administer all facets of store operation. • Personally intervene on all escalated customer concerns related to sales, product quality, delivery, etc. • Selected by name to manage in multiple locations, for-High Impact Sales Events, Grand Openings, remodels, turnarounds, etc. • Participate in quarterly business meetings to discuss performance, new merchandise, market conditions, and other factors. • Currently enrolled in LA-Z-Boy’s Blueprint Program to develop new skills and prepare for the next level of management. • Developed plans of action to drive metrics and KPIs in multiple locations in the VA-NC market.

Rochester, New York Area

Retail chain selling brand-name streetwear at a discount, plus accessories, shoes and decorative items.• Second in charge of a 10,000sf strip mall retail store producing ~$4M in annual sales and employing 20-25 associates. • Provided critical leadership during new store openings in the market. Hired and trained employees and oversaw initial stocking. • Developed and implemented customer and employee retention strategies and policy.• Frequently filled in as manager in the absence of regular staff. Planned and executed weekly floor set designs and delegated responsibilities to other members of management and supervisory personnel. • Reviewed all KPI for prompt response, adjustment and to address store concerns such as loss prevention, inventory control, etc.• Hired, onboarded and trained all new employees. Expedited all HR concerns and onboarding through ADP and home office.• Handled additional daily activities such as opening / closing, processing shipments, and merchandising to company standards.• Addressed all customer issues regarding service and adjusted SKU selection to location specific customer needs / desires.

Rochester, New York Area

Thrift store chain offering secondhand clothing, footwear, furniture, books & household items.• Managed all operations of a multi-million-dollar corporate thrift store. Managed 25 employees and supervisors, while indirectly overseeing another ~30 production employees.• Delivered consistent growth in sales while achieving key efficiencies each week. Selected to the 2016 Presidents Club.• Implemented creative measures to increase customer club member card base to top 10 in the company in increased sales.• Reviewed financial metrics, sales reports, activity reports, and other performance data to measure productivity and goals results.• Prepared management reports that identified and evaluated P&L problems. Implemented creative and timely solutions.• Planned and directed sales promotions and grassroots marketing campaigns to increase sales and donations. • Directed and supervised employees engaged in sales, inventory-counts, reconciling cash receipts, and monitoring sales floor.• Planned and prepared work schedules and assigned employees to special projects. • Determined staffing requirements, and interviewed, hired and trained new personnel.• Administered compensation, benefits, cyclical employee evaluations, performance management, safety and recreation programs.• Directed loss prevention audit programs including target store audits, maintenance audits, safety audits, and electronic article surveillance (EAS) audits.

Rochester, New York Area

• Rented high end electronics, appliances, and furniture to commercial and private clients. • Planned and expedited store layout. Provided floor / counter sales and provided follow-through customer service.• Supervised the work of office, administrative, and customer service employees. Ensured strict compliance with quality standards, deadlines, and company procedures. Implemented measures to address deficiencies and problems.• Managed and resolved customer payment issues and complaints regarding sales and services.• Provided employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.• Implemented and monitored compliance with corporate and departmental policies, procedures, and service standards.• Served initial three years with the organization as a Store Manager. Sold, administered and collected on 500+ rent-to-own agreements and 350 + customers at a high-volume urban store. Sold furniture, appliances, home electronics, etc. • Compiled statistical, financial, accounting and auditing data and tables pertaining to cash receipts, expenditures, accounts payable, accounts receivable, payroll, inventory, and other P&L line items.• Managed daily telemarketing program to acquire additional sales.• Administered collections, monitored delinquencies, handled repossessions, and oversaw the repair of damaged goods.• Reviewed and adjusted routes of field account managers on a weekly basis.• Directed in-store customer service care, repairs, customer disputes, etc. Coordinated activities of outgoing service items.• Performed general office duties such as filing, answering telephones, and processing routine correspondence.• Received, recorded, and banked cash, checks, and vouchers. Conducted all store audits and reconciliation initiatives.

Associate'S Degree, Business, Management, Marketing, And Related Support Services

Associate'S Degree, Business, Management, Marketing, And Related Support Services, Multiple 4.0 Semesters