David Pearson Email & Phone Number

Melbourne, VIC, AU

Melbourne, Australia

This role manages the overall operational and financial growth of Career Transition and Mobility, and Learning and Development solutions for the Asia-Pacific region countries including Japan, China, Hong Kong, Singapore, India, Taiwan, Australia, and New Zealand.The primary responsibilities are to lead the in-country Operations and Delivery managers across.

Melbourne, Australia

The primary responsibility of this role is to lead the Operations, Engagement Teams and Delivery Teams to effectively plan, manage and deliver career transition and career development coaching programs to our customers and candidates across Australia and New Zealand through more than 70 career consultants.Through ongoing analysis of performance data.

Melbourne, Australia

Leading a national team of Operations and Engagement specialists to deliver a point of difference in customer and client experience through effective relationship management, stakeholder engagement, and collaborative solution development to enable workforce transformation, including career transition, outplacement solutions, and talent development.

Melbourne, Australia

Leading specialist teams across all Australia capital cities, this role ensured insurance policy and technical system support was consistently available to support all frontline sales and service staff for Personal Lines insurance sold through Australia’s best known general insurance brands such as NRMA, CGU and SGIO. The role required advance workforce.

Melbourne, Victoria, Australia

In addition to previous role, Managed the National Underwriting, Operations and Accounts Services teams (approx. 120 FTE) for personal lines insurance with responsibility for driving high performance through customer-centric service improvements and workplace efficiency.

Melbourne, Australia

Managed Call Centre Operations support functions, including Quality Assurance, Learning and Development, Coaching & Training, Workforce Optimisation, IDR (Internal Dispute Resolution) and Process re-engineering and Improvement, and CGU Commercial Operations (Sales, Service and Underwriting teams)

Melbourne, Australia

Managing 6 teams of front-line sales and service staff (approx 60 FTE) in the CGU Direct sales call centre for the CGU branded personal insurance products, this role provided leadership and appropriate guidance, training and development to deliver an enhanced customer experience. The role involved the coordinated and integrated planning and management of.

Responsible for ensuring a consistent and high quality customer experience is delivered across national contact centres. This includes the development and deployment of governance and feedback frameworks together with coaching and customer satisfaction surveys. These activities are designed to ensure the delivery of service excellence to customers on.

Responsible for providing leadership and management to a diverse group of functional areas supporting the Customer Care Centre.These functions include sales and outbound campaign management, recruitment and associated strategies, internal employee communications & administration function. The role was subsequently replaced with the Service Optimisation.

This role supports operational projects focusing on continuous improvement through facilitating the achievement of the Customer Care Centre's agreed service levels and enhance the experience of both staff and customers.

Melbourne, Australia

Bachelor Of Arts (Hons) Marketing

'A' Levels English Language, Business, Sociology

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