David Pearson Email and Phone Number
Melbourne, VIC, AU
David Pearson's Location
Greater Melbourne Area, Australia
About David Pearson
Results-driven Operations Leader with over 20 years of experience in the Financial Services and Professional Services sectors across the Asia-Pacific region, specialising in building and leading high-performing, geographically diverse teams. Drives operational excellence through continuous improvement methodologies and has a strong track record of understanding complex business challenges, and can execute sustainable, customer-centric solutions with speed and precision.
David Pearson's Current Company Details
David Pearson Work Experience Details
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Head Of Operations - Asia PacificLee Hecht HarrisonMelbourne, Vic, Au
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Head Of Operations - Asia PacificLee Hecht Harrison Jan 2020 - PresentMelbourne, AustraliaThis role manages the overall operational and financial growth of Career Transition and Mobility, and Learning and Development solutions for the Asia-Pacific region countries including Japan, China, Hong Kong, Singapore, India, Taiwan, Australia, and New Zealand.The primary responsibilities are to lead the in-country Operations and Delivery managers across the Operations, Candidate Engagement and Service Delivery areas, leveraging best practice, implementing new strategies to ensure profitable, consistent, and quality delivery -
Director Of Operations, Australia And New ZealandLee Hecht Harrison Australia/New Zealand Jul 2018 - Jan 2020Melbourne, AustraliaThe primary responsibility of this role is to lead the Operations, Engagement Teams and Delivery Teams to effectively plan, manage and deliver career transition and career development coaching programs to our customers and candidates across Australia and New Zealand through more than 70 career consultants.Through ongoing analysis of performance data, internal and external stakeholder engagement, and business process analysis, the role identified and implemented solutions to define and achieve best practice in the provision of career support to clients and individuals.
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Customer Experience ManagerLee Hecht Harrison Australia/New Zealand Jul 2016 - Jul 2018Melbourne, AustraliaLeading a national team of Operations and Engagement specialists to deliver a point of difference in customer and client experience through effective relationship management, stakeholder engagement, and collaborative solution development to enable workforce transformation, including career transition, outplacement solutions, and talent development.
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Customer And Channel Support ManagerIag Aug 2015 - Jul 2016Melbourne, AustraliaLeading specialist teams across all Australia capital cities, this role ensured insurance policy and technical system support was consistently available to support all frontline sales and service staff for Personal Lines insurance sold through Australia’s best known general insurance brands such as NRMA, CGU and SGIO. The role required advance workforce planning, operational oversight, resource planning and ongoing people development to assure the availability of support -
Underwriting And Service Delivery ManagerCgu Insurance Aug 2013 - Aug 2015Melbourne, Victoria, AustraliaIn addition to previous role, Managed the National Underwriting, Operations and Accounts Services teams (approx. 120 FTE) for personal lines insurance with responsibility for driving high performance through customer-centric service improvements and workplace efficiency. -
Customer Service Support ManagerCgu Insurance Dec 2010 - Aug 2013Melbourne, AustraliaManaged Call Centre Operations support functions, including Quality Assurance, Learning and Development, Coaching & Training, Workforce Optimisation, IDR (Internal Dispute Resolution) and Process re-engineering and Improvement, and CGU Commercial Operations (Sales, Service and Underwriting teams)
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Contact Centre ManagerCgu Insurance Aug 2009 - Dec 2010Melbourne, AustraliaManaging 6 teams of front-line sales and service staff (approx 60 FTE) in the CGU Direct sales call centre for the CGU branded personal insurance products, this role provided leadership and appropriate guidance, training and development to deliver an enhanced customer experience. The role involved the coordinated and integrated planning and management of resources, processes and systems within established divisional budgets to meet specified goals and performance targets.
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Service Optimisation ManagerCgu Insurance Nov 2008 - Aug 2009Responsible for ensuring a consistent and high quality customer experience is delivered across national contact centres. This includes the development and deployment of governance and feedback frameworks together with coaching and customer satisfaction surveys. These activities are designed to ensure the delivery of service excellence to customers on behalf of business partners.
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Operations ManagerCgu Insurance Apr 2008 - Nov 2008Responsible for providing leadership and management to a diverse group of functional areas supporting the Customer Care Centre.These functions include sales and outbound campaign management, recruitment and associated strategies, internal employee communications & administration function. The role was subsequently replaced with the Service Optimisation Manager role.
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Business AnalystCgu Insurance Jan 2005 - Apr 2008This role supports operational projects focusing on continuous improvement through facilitating the achievement of the Customer Care Centre's agreed service levels and enhance the experience of both staff and customers.
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Account Support OfficerCgu Insurance Jan 2004 - Jan 2005Melbourne, Australia
David Pearson Skills
Solutions Marketing
Ldap
Ibm Mobile Connect
Rest
Lotus Domino
Slideshare
Websphere
Open Source
Lotus Symphony
Tomcat
Lotus Connections
Messaging
Apple Os X
Dojo
Application Architecture
Engagements
Technical Architecture
Xcode
Presentation
Apache
Mobile Applications
Microsoft Office
Cloud Foundary
Middleware
Enterprise Architecture
Ibm Notes Traveler
Docker
Websphere Portal
Web Services
Mobile Solution Design
Lotus Traveler
Javascript
Ibm Smartcloud
Enterprise Software
Aix
Microsoft Project
Ibm Docs
Python
Sametime
Websphere Application Server
Ibm Mobile
Software Development
Db2
Mobile Devices
Soa
Cloud Computing
System Deployment
Java Enterprise Edition
Solution Architecture
Lotus
Architectures
Esb
David Pearson Education Details
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Bachelor Of Arts (Hons) Marketing -
South Park Sixth Form College, Uk'A' Levels English Language, Business, Sociology
Frequently Asked Questions about David Pearson
What company does David Pearson work for?
David Pearson works for Lee Hecht Harrison
What is David Pearson's role at the current company?
David Pearson's current role is Head of Operations - Asia Pacific.
What schools did David Pearson attend?
David Pearson attended University Of Teesside, South Park Sixth Form College, Uk.
What are some of David Pearson's interests?
David Pearson has interest in Science And Technology.
What skills is David Pearson known for?
David Pearson has skills like Solutions Marketing, Ldap, Ibm Mobile Connect, Rest, Lotus Domino, Slideshare, Websphere, Open Source, Lotus Symphony, Tomcat, Lotus Connections, Messaging.
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David Pearson
Sydney, Nsw1hsbc.com.hk -
David Pearson
Greater Adelaide Area -
David Pearson
My Purpose Linking Consumer Insights With Improved Profits And Sustainability In The Global Food System. My Expertise Is In Creating And Sharing Evidence Based Understandings To Support Decision Makers.Sydney, Nsw
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