At Firstmark Credit Union, our team's focus is on reshaping the residential mortgage landscape through exceptional service and innovative mortgage solutions. With a strong foundation in mortgage servicing and marketing, I’ve played a pivotal role in enhancing member experiences and compliance standards in the lending sector. My tenure as Home Lending Manager, and now as Director, is marked by a commitment to excellence in operations management and risk mitigation. Spearheading strategic initiatives, I have contributed to the strengthening of our organization's financial services, ensuring robust business planning and member satisfaction.