I thrive on the challenge of creating a seamless, intuitive user experience and iterating over time to increase customer satisfaction. As a Senior Product Manager, I’ve developed uncommonly deep experience using customer engagement and feedback, which I’ve channeled into projects such as:• Creating the Microsoft Edge Insider Program, which enabled Microsoft to recruit 200K new users to its new cross-platform browser and reliably test the new Edge before public release. • Crafting a product download experience for Edge that was so successful during pre-release that Microsoft repurposed it for the public launch and saved 100 hours of PM time.• Building the infrastructure for a robust customer engagement system on the Microsoft browser team that prioritized critical issues and integrated user feedback into projects from the start. ► HOW I WORKI’m known for spotting gaps in processes, systems and project plans and taking action to fill them. I see that kind of ambiguity not as intimidating, but as something interesting to move toward. Some of the projects above began as volunteer initiatives, on the side of my usual responsibilities. I’ve also taken on mentorship responsibilities for junior team members, which I truly enjoy because of my own career path through more junior roles. I believe relationships are important, and I make sure to develop relationships among project teams that allow new ideas to emerge and compromise to be reached when it comes time to overcome roadblocks. ► EARLIER EXPERIENCEAdvancing through former roles as a developer and tester, has allowed me to experience – from multiple angles – how software is created across multiple operating systems as well as applications for desktop, mobile, and web. It has also given me experience finding an above-average number of bugs in new software. Those experiences create invaluable perspective in understanding the challenges that new products, programs, and projects may hold. ► PRODUCT MANAGEMENT STRENGTHS• Translating business needs into clear requirements• Communicating across technical and non-technical audiences alike• Organized and flexible work management• User research and customer engagement systems• Technical excellence and attention to detail► CONTACT MEI’m active on LinkedIn and would enjoy connecting with you. Let’s connect!