David Siggers Email & Phone Number

Nottingham, England, United Kingdom

Responsibility for the day-to-day running of the Jigsaw24 Staging Department activities and ensuring only the best level of service is delivered to customers from project commencement right through to closure. Focused on specialised department orders for the arrangement of fully prepared equipment to client locations, making sure setup expectations are clearly defined, carried out with robust measures of quality control in place and delivered on time. Taking ownership of new and existing department projects, liaising with relevant teams within the business (Project Office, Sales, Contracts, Engineering, Warehouse etc) to ensure the smooth completion of outlined project activities.Main areas of responsibility include:- Working with Project Managers, internal Account Managers/Client Directors and customers, to fully scope the required service and agree delivery timeframes.- Acting as supervisor to Staging Department Team members giving guidance and helping with individual self-development- Working with Head of Support Services, to arrange departmental project resourcing needs in order to meet agreed targets to outlined client requirements.- Manage delivery of Staging Department orders (as required) coordinating across relevant functions acting as point of contact for the customer during live project activities.- Work with Contract Services to define and implement services for on-going support. Maintain contact with the customer throughout the support period, overseeing customer experience.- Implement customer feedback mechanisms to report customer satisfaction levels.- Define and implement efficiency improvements to the end-to-end Staging service.- The overseeing of any other project activities as deemed required by the Operations Director and/or Head of Support Services.

Nottinghamshire, England, United Kingdom

Responsible for ensuring that specialised Staging Department orders are properly scoped and priced. Taking ownership of new and existing Staging Projects, liaising with relevant teams within the business (Sales, Contracts, Engineering, Warehouse etc) to ensure smooth delivery of outlined project activities.Additional responsibilities - overseeing client equipment BuyBack opportunities. Supervising the process of secure/responsible recycling of IT equipment (with partner companies) ensuring that indicative market valuations are provided, required partner relationships are maintained and secure data destruction certification is provided for customer records.Main areas of responsibility include:- Working with internal Account Managers/Client Directors and customers, to fully scope the required service and agree delivery timeframes.- Acting as supervisor to Staging Department Team members giving guidance and helping with individual self-development- Working with Head of UK Engineering, to arrange Staging project resourcing needs in order to meet agreed targets to outlined client requirements.- Manage delivery of Staging Department orders (as required) coordinating across relevant functions acting as point of contact for the customer during live project activities.- Work with Contract Services to define and implement services for on-going support. Maintain contact with the customer throughout the support period, overseeing customer experience.- Implement customer feedback mechanisms to report customer satisfaction levels.- Define and implement efficiency improvements to the end to end Staging service.- Acting as lead point of contact for internal Account Managers/Client Directors and Equipment BuyBack Partners during all aspects of an IT Recycle opportunity.

Nottingham, United Kingdom

Responsible for ensuring that specialised configuration orders are properly scoped and priced, taking ownership of new and existing Device Configurations & Staging Projects, liaising with relevant teams within the Business (Sales, Contracts, Engineering, Warehouse etc) to ensure smooth delivery of the initial service and ongoing services.Additional responsibilities overseeing client equipment BuyBack opportunities. Supervising the process of secure/responsible recycling of IT equipment (with partner companies) ensuring that indicative market valuations are provided, required partner relationships are maintained and secure data destruction certification is provided for customer records. Main areas of responsibility include:- Work with sales and the customers to fully scope the required service and agree delivery timeframes.- Ensure all configuration quotes have been priced by the Services Management, providing options to improve service and margin - work with sales to finalise order.- Prepare and maintain a 12 month rolling timetable of configuration orders and quotes to ensure resources are scheduled to meet deliver to agreed requirements. - Manage delivery of each configuration order, coordinating across relevant functions.- Be the technical point of contact for the customer, liaising with technical counterpart to resolve issues.- Ensure all orders are fully invoiced, report order profitability and learn lessons to improve future margins.- Work with Contract Services to define and implement services for on-going support. Maintain contact with the customer throughout the support period, overseeing customer experience.- Implement customer feedback mechanisms to report customer satisfaction levels.- Define and implement efficiency improvements to the end to end configuration service.- Acting as lead point of contact for internal Account Managers/Client Directors and Equipment BuyBack Partners during all aspects of an IT Recycle opportunity.

Nottingham, United Kingdom

A role (within the Professional Services Department) overseeing and coordinating the day-to- day running of onsite installations for the Apple, Media and Entertainment, WIFI and Server/Storage business sectors of Jigsaw24.Main areas of responsibility include:- Ensuring quoted onsite services reflect set engineering cost margins - Creating and managing collaborative Salesforce CRM (Customer Relationship Management) sites for projects including the uploading of related documentation, task allocation and logging of costs- Ensuring a clearly defined Scope of Work is created and obtaining document sign-off from site representatives- Creating and submitting Risk and Method Statement documentation- Resource allocation and booking of onsite engineering dates- Liaising with identified site contacts throughout the duration of the engineering workand keeping them informed of progress to date- Problem solvingPrevious areas of experience within Jigsaw24: - Customer/Technical Services - Product Management

Nottingham, United Kingdom

A role (within the Audio and Television department) largely committed to advising customers using specialist knowledge in order to ascertain suitable products relating to the customers’ specific requirements and budget Other responsibilities include:- Merchandising, stock maintenance, resolving customer complaints, team training- Departmental administration (including price audit, omission reports, on-shelf availability, stock count)- Mentoring of new staff members- Previous assignments have included assisting with window displays, acting as Customer Service Manager, planning and implementing new department and stocktaking.Previous areas of experience within John Lewis: Floor Coverings, Kitchenware, Menswear Soft Furnishings

Education record

Summer 1998 - GNVQ Advanced Business and Finance Summer 1999 - National Certificate Computer Studies

Education record