David Tuckerman Email & Phone Number

Columbus, Ohio Area

Trying something new, and a little out of my comfort zone:This is first and foremost a Customer Service role, involving proper ordering and placement of product, along with partnering with customers to creatively maximize sales. I am not successful unless my customers are successful!Job duties include operating a DOT registered vehicle, ordering, customer interfacing, product rotation and removal of outdated/damaged product.

Manage a staff of 10 management and hourly associates. Ensure Excellent Customer Service in the Department that has the last significant contact with customers. Partner to problem solve and troubleshoot issues. I was relied on frequently to interview and evaluate internal and external management candidates. • Execution of all company programs and operations. • Hiring, staffing and training of associates in the Business Office, and as a Senior Manager also responsible to interact with all Departments to ensure that our location meets our Mission Statement of providing Excellent Customer Service. • Work in coordination with all Departments to meet and exceed Sales Budget Goals- record sales results every month starting in late 2017, and nearly every month in 2018. • Responsible for continuing training and development of all personnel as well as personal growth and development. • Saved the company $85,000 to $100,000 per year by researching a single process issue, then partnering with Regional and Corporate level personnel to implement a change in title processing.

Hired on to manage a new store opening. Trained in four weeks to learn the basics, then began the new opening process. • Management of a staff of 5 management personnel and 15 associates. • Coordinated start-up functions: Interviewing/Hiring/Training, Merchandising, Equipment set-up and functionality, Grand Opening, coordination with construction team, etc. • Execution of all company programs and operations. • Exceeded goals in attachment rates by 10-20% (which earned me an all expenses paid trip to San Diego). • Achieving sales growth of up to 50% over previous year in 2008.

During my 7 1/2 years at CompUSA I held four different positions as the company changed operations (Operations Manager twice). In these various positions I was responsible for all Sales Floor operations & sales performance, all store operations & facilities, and I was responsible for all goods movement & Store merchandising functions.Sales Manager • Oversight of 12-16 Sales members and a Merchandising Staff of 3. • In charge of implementing all merchandising procedures and programs. • Responsible for sales performance and goals. • Interviewing, Hiring and Training of Staff.Operations Manager • Total store responsibilities for operations, including Customer Service and Warehouse functions. • Manage store P&L, facilities management, and controllable expenses. • Responsible for physical inventories and corporate reporting of operating results. • Interviewing/hiring/drug testing/orientation of all new hires. Responsible for all HR duties, including using America's Job Bank and internal job posting sites; All Payroll and scheduling issues. Merchandise Manager • Pricing, merchandising & signage. • Executing programs all Company programs: Plan-o-grams, monthly end cap plans, pricing integrity, Pre-print Ad preparation, competitive pricing checks, Gross Margin responsibility. • As a key manager I was responsible for closing and opening procedures, as well as Sales Performance, Loss Prevention & Operational Tasks.