David Juarez Email & Phone Number

San Francisco, Ca, Us

San Francisco Bay Area

San Francisco Bay Area

Oakland

San Francisco Bay Area

#1 priority is to lead and develop the account executives to drive revenue.Assist account executives in promoting YP products by ensuring the availability of appropriate sales tools, techniques and facilitate timely, effective communication.Engage and maintain relations with customers and resolve customer concerns.Formulate, recommend and implement plans to protect and increase annual company revenue.Control sales force work flow by adjusting account assignments and working with the credit team.Plan and implement campaign strategies, sales incentives, training, and canvas reviews.Analyze data to forecast sales results for the team and present to leadership.Assist in the recruiting and interviewing process for the team.

San Francisco

Responsible for actively monitoring ad performance and communicating with media managers, media consultants, and customers. Set lead targets for performance expectation programs and assist in developing strategies to meet customer lead objectives, revenue and profitability. As the sole Performance Manager for San Francisco at YP, in less than 1 year these are some of the key values I’ve added to the San Francisco Office: I grew annual measured and managed revenue from 281k to 1.03M year to date. I train and develop media consultants to ensure they are offering a performance expectation program on all qualified sales calls. Currently manage a total of 634 accounts in my portfolio with 75% of the accounts performing at or above 90% to expectation. Constant supervision of media consultants’ assigned accounts to uncover opportunity and implement growth strategies while leveraging MC2 (Media Consultation and Care). Managed office currently ranked 14 out of 50 premise/key sales offices in the nation. Consistently growing revenue and retaining customers through constant monitoring of performance expectation programs.

San Francisco

As a Senior Level Manager, I directed and managed a team of Customer Service Representatives in a call center who are responsible for the day to day operations of handling customer service inquiries and problems including billing questions, complaints and claim adjustments. My expectations were:• Ensure professional and courteous representatives provide white glove customer service• Plan, direct, supervise, and evaluate work flow• Administer company policies • Achieve revenue and customer service objectives• Recognize and recommend operational improvements • Monitor performance of staff members according to standards • Coach team on a weekly basis on call performance and customer satisfaction surveys• Train, evaluate and manage performance evaluations of direct reports• Direct the flow of the operation and determine how to fix problems as they ariseIn addition to the expectations listed above, other management roles include:• Asset Management• Operations Management• Service Delivery Management• Escalations Manager for San Diego and Reno, NV Sales Markets• Monthly training of 75 – 100 employees includes new and updated procedures and the introduction of new advertising products

San Francisco

Supervise service level to meet service level agreements, expectations and office goals• Manage representatives on the front line by making sure they are falling within standard guidelines provided• Manage local office email inbox and calendar• Create and maintain a daily news letter• Facilitated daily e-mail communication with departments. o Communication includes daily sales leads, representative availability and interoffice information• Optimized productivity by managing staff close time based on call volume and the office task report• Request desk moves, submit new monitor requests, help resolve telephony issuesIn Addition to the expectations listed above, the first 2 years of this role I also performed the following:• Act as a Service Concierge to all customers; handle issue from cradle to grave. Single point of contact for the customer to get answers and/or to resolve any customer inquiries• Handle advertising error claims by obtaining relative documents supporting/opposing the customer’s perception of the issue• Strong negotiation skills, ability to “partner” with individuals in other departments within the company to obtain information needed, excellent organizational skills, ability to multitask • Focus on meeting service level needs to ensure 80% of calls answered within the first 20 seconds

Pleasanton Ca.

As a Lead Generation Representative in the sales department, my responsibilities were:• Initiate telephone contact with businesses, new connects and non-advertisers, to introduce AT&T Yellow pages and its products• Describe benefits of Yellow Pages advertising• Verify telephone number, company name and address, heading, and dominant book• Translate and communicate information about possible additional lines of business headings• Determine and communicate to sales, future handling of accounts