With a robust background in human resources management and customer service, I excel in orchestrating the full spectrum of talent acquisition and retention processes. From conceptualization to execution, I contribute to defining positions, setting deadlines, and crafting compelling job descriptions to attract top-tier candidates.My expertise extends to meticulously screening CVs, conducting thorough interviews, and coordinating final assessments with hiring managers to ensure seamless onboarding experiences. I am adept at managing internal processes and optimizing workflows, driving efficiency and productivity across teams.In addition to my P&C responsibilities, I lead and mentor customer service teams to elevate customer and Point of Presence satisfaction. By tracking performance metrics and swiftly addressing inquiries, I continuously refine processes to enhance service quality.Committed to continuous improvement, I actively seek out best practices and propose innovative methodologies and technologies to drive organizational growth. Through documentation, training, and staying abreast of industry trends, I empower teams to excel and adapt in a dynamic environment. My tenure with Parkimeter has equipped me with a multifaceted skill set, allowing me to thrive in evolving landscapes and contribute meaningfully to organizational success making cities more liveable.

I led the creation and development of the Human Resources department from the ground up. I implemented organizational culture and values, fostered corporate identity, and designed the Training Area. I was responsible for the strategic hiring of key personnel to ensure the scalable growth of the business, institutionalized internal policies, and strengthened Employer Branding (Urba), while also participating in the financial management of the company

Formé parte del equipo directivo, coordinando el Área de Proyectos de Vida gestionando el proyecto de la Unidad de Soporte Especializado (USE). Generé dinámicas de trabajo eficientes en proyectos interdisciplinares y fui formador corporativo en demencias y trastornos de conducta. Participé como ponente en las III Jornadas Vella Terra (2018). Evalué el estado cognitivo de los pacientes y elaboré informes para la correcta administración de terapias farmacológicas y no farmacológicas. Además, evalué la conducta mediante la acreditación en Dementia Care Mapping de Alzheimer Catalunya y la University of Bradford (2017).

During this period, I successfully launched and managed two clothing stores focused on providing affordable, quality fashion for young adults. As a young entrepreneur, I took full responsibility for the business, from brand creation to market positioning.Key Achievements:- Brand Development: Designed the identity of both stores, defining their value proposition and differentiation in a competitive market.- Operational Management: Oversaw all areas of the business, including purchasing, inventory management, hiring, and staff training.- Marketing and Sales: Implemented digital and offline marketing strategies, increasing store visibility and achieving sustained sales growth.- Expansion and Scalability: Opened the second store following the initial success of the first, applying continuous improvements to scale the business model.- Financial Management: Controlled cash flow, budgets, and profitability analysis, maintaining financial sustainability over time.- Business Transfer: After successfully developing both stores, I decided to transfer the business to new owners, ensuring its continuity and growth in the market.These experiences allowed me to develop key business skills such as strategic decision-making, team leadership, and operational management, preparing me for new professional challenges.