- Service Owner of Active Directory Services- Service Owner of Exchange / Skype for Business Services- Service Owner of Fileshare and Storage Services- Service Owner of Citrix XenApp and XenDesktop Services- Service Owner of Cloud Storage Solution Services- ITIL role of Availability Manager- ITIL role of Capacity Manager- ITIL role of Problem Manager

- Service Owner of Network Services (WAN/LAN/WLAN/DNS/DHCP etc.)- Service Owner of Managed Workplace Services- Service Owner of Active Directory Services- Service Owner of Exchange / Skype for Business Services- Service Owner of Mobile Device Management Services- Service Owner of Fileshare and Storage Services- Service Owner of Citrix XenApp and XenDesktop Services- Service Owner of Cloud Storage Solution Services- ITIL role of Availability Manager- ITIL role of Capacity Manager- ITIL role of Problem Manager

Created several scripts for customers (e.g. VBScripts for migration, logon scripts,powershell scripts etc.)- Engineered and created Microsoft SCCM software application packages, SCCM OSD Task Sequences, driver integration on SCCM for new hardware- Operated the Microsoft SCCM infrastructure (e.g. maintenance and troubleshooting of SCCM servers etc.)- Operated the Microsoft WSUS infrastructure (e.g. maintenance and troubleshooting of WSUS servers etc.)- Design, innovation and improvement of processes and workflows of customer systems (e.g. patch management, release management etc.)- Writing of standard operation procedure and technical documents for several infrastructures (e.g. for SCCM infrastructures, WSUS infrastructures, etc.).- 3rd level and 2nd level support for several customers- Designed Active Directory and GPO/GPP structures for several customers- Active Directory cleanup for several customers- Engineered and created Symantec Altiris software application packages

- Responsible for the design and 3rd level maintenance of cost effective, business aligned, technology harmonized solutions in a team environment.- Designs of cost effective, business aligned, technology harmonized solutions. Evolves, improves and fine-tunes the below mentioned technologies through release management controlled Standard Operating Environment (SOE).- Responsible for Problem Management and 3rd Level Support of the technologies under my area of responsibility. Supports the implementation and go live of the new solution.- Technical architect, engineer and operator for a Windows XP based solution for small company offices (e.g. Sales forces) with a limited internet access and low bandwidths (within CEMAI region => e.g. Slovenia, India, Tunisia, Dubai, Iran, Iraq, Kuwait, Kazakhstan, Russia etc.).- Engineered and created software application packages for Small Office Solution (SOS) and managed all global rollouts on SOS systems.- Design, innovation and improvement of processes, workflows, technical systems for SOS.- Global hardware engineering (configuration of global hardware standards) and maintaining a global IT infrastructure- Common Office Environment (COE) 3rd level engineering by delivered solutions in a documented way included the solution and implementation.

- Role as Local Site Administrator (LSA) of Rotkreuz and Cham. Responsible for local site logon scripts, creation and maintaining of COE client images, software deployment on COE clients etc.- Engineered and created ENTEO Netinstall software application packages for Common Office Environment (COE)- Planning, Pre-Deployment Testing (PDT) and deploying (mass rollout) of Netinstall software packages on site (Rotkreuz and Cham)- 3rd level support for local 2nd level IT Service Desk on-site (Rotkreuz and Cham)- Support and consulting of local business departments regarding special requirements- Support and engineering of special solutions.- Supervised and trained some IT apprentices- Assistance and support of a Linux based RnD client with a real-time Linux kernel- Maintained the local site software and hardware inventory for Windows XP based COE clients.- Engineered and tested new standard hardware on local site. (Rotkreuz and Cham)

• On-site support at the customers (e.g. consulate, Lucerne University of Applied Sciences and Arts).• Repaired and tested computers.• 1st and 2nd level customer support• Company internal support and maintenance of server, clients and network (e.g. backup and maintenance of Windows NTservers (e.g. Domain Controller, Exchange, storage, database), setup and maintenance of Linux Samba Server,installation of Navision (today, the software is named Microsoft Dynamics NAV)).