- Managed a team of managers and ICs providing IT Operational initiatives and Support for 2200+ employees and 4000+ contractors- Led the IT Operations team through migrating from on-prem to remote work environment, effectively providing the same level of IT support and services for all employees and contractors at Cruise- Created/recalibrated the vision and operational maturity of the team during the pandemic- Continued to effectively grow, strengthen, and mature the IT Ops organization, meeting or exceeding our initiatives quarter after quarter

- Managed all IT Operations for PAX, including all end user support services (desktop, A/V, onboarding, offboarding, networking), asset management, etc.- Worked closely with security teams to harden our desktop systems and office network to adhere with SOC2 and other security and compliance initiatives- Managed the buildout of new offices from an IT perspective- Implemented automation technologies to help with onboarding/offboarding of end user accounts and systems.

- First sales hire. Leveraged IT, MSP, and Management experience to help build and train the sales, sales engineering, SDR teams on how to effectively sell to IT professionals- Exceeded quarterly and yearly sales quotas reaching 10X of ARR within the first 9 months, including closing the top 5 largest customers, helping the firm reach their next funding round- Helped Content Management team with creating how-to videos and customer training sessions- Designed and implemented MSP partner program, creating new revenue streams before Apple acquisition

- Oversee all IT operations for the firm- Completely overhauled aging network infrastructure with full Meraki stack (firewalls, switches, access points, endpoint security) for improved uptime and reduced administrative overhead. - Upgraded outdated video conference system which enhanced the existing conference bridge (Bluejeans) and added additional providers (Zoom, GoToMeeting, Facetime, Hangouts, etc) along with increased functionality and reduced technical issues.- Migrated on-prem mail servers to cloud hosted mail resulting in enhanced security, increased uptime, and decrease in operational expenses.-Implemented mail archiving service for more efficient compliance and e-discovery searches- Updated Disaster Recovery solution to newer cloud based platform resulting in over $100k savings per year and faster failover times over the previous environment.- Implemented SSO with 2FA for line of business apps and services for increased security and ease of use and other SOC2 security and compliance initiatives- Created/updated onboarding and offboarding workflows and documentation to maximize efficiency- Manage all IT vendor relationships and renegotiated existsing contracts to provide cost savings and/or increased services

- Oversee the day-to-day maintenance of West’s information technology and communications infrastructure and related user support to West’s employees, including but not limited to email infrastructure, internet access, line of business applications, wired/wireless networks, phone systems, handhelds, workstations, laptops, audio/visual, video conferencing, and remote access.- Manage IT related onboarding and offboarding tasks for all West employees, contractors, interns, etc.- Manage all software/hardware licensing, warranties, vendor contracts and relationships, as they pertain to IT- Proactively determine technology improvement projects for West that will benefit the company and its employees. Research, recommend, and manage implementation of these technology improvement projects. Examples include file system migration/consolidation to Google Apps and Researching/implementing/supporting HighFive Video Conference system.- Develop, implement, and administer IT policies for all employees and systems in areas including but not limited to security, data management, data retention, and appropriate use.- Regularly consult with West management and design teams to determine needs and make recommendations to improve efficiency and reliability.- Assist West’s management and design teams with product reviews and technical due diligence in areas related to my technical expertise and perspective.

- Manage and support the internal network infrastructure for San Francisco and New York Offices- Collaborate and provide support and assistance to London and Hong Kong IT teams including management and support of our multi-site Cisco Telepresence system. - Create and manage IT documentation policies, and procedures - Support/lead service desk team comprising of three desktop admins who provide first and second level support to our end users- Helped research and implement a network monitoring solution, resulting in quicker response times and reduced downtime - Leveraged existing IT equipment and resources to develop internal training lab for San Francisco IT staff, significantly reducing training expenses.

- Manage a team of IT support staff members responsible for the IT infrastructure of a multi-site, 400 user firm located throughout the SF Bay Area- Provide strategic leadership and guidance as well as hands-on technical support to the organization- Design, plan, implement and troubleshoot all aspects of the IT network including, hardware (servers, routers, switches, handheld/mobile devices, data storage, workstations, printers, telephony) and software (operating systems, security, email, databases)- Responsible for managing all outsourced and internal IT projects- Assess and evaluate new technologies which may be used to upgrade/replace current systems- Works closely with IT Director to develop short and long term strategic planning of all IT systems including budgets, technical documentation, policies, procedures, and adhering to government regulations (HIPAA)

- Provide IT management for variety of firms in the SMB and mid-market areas. - Establish and nurture customer relationships and advise on current and future IT department needs. - Maintain Microsoft client/server and peer-to-peer networks, provide purchasing, procurement and implementation of all hardware, software, PDAs, mobile phones, and network related equipment for various clients- Manage projects such as hardware/software upgrades, migrations, and office moves: Help coordinatewith onsite staff to ensure seamless and efficient transition into new environments and provide backup support if/when needed