Dave V. Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

- Managed a team of managers and ICs providing IT Operational initiatives and Support for 2200+ employees and 4000+ contractors- Led the IT Operations team through migrating from on-prem to remote work environment, effectively providing the same level of IT support and services for all employees and contractors at Cruise- Created/recalibrated the vision and operational maturity of the team during the pandemic- Continued to effectively grow, strengthen, and mature the IT Ops organization, meeting or exceeding our initiatives quarter after quarter

San Francisco, Ca, Us

- Managed all IT Operations for PAX, including all end user support services (desktop, A/V, onboarding, offboarding, networking), asset management, etc.- Worked closely with security teams to harden our desktop systems and office network to adhere with SOC2 and other security and compliance initiatives- Managed the buildout of new offices from an IT perspective- Implemented automation technologies to help with onboarding/offboarding of end user accounts and systems.

- First sales hire. Leveraged IT, MSP, and Management experience to help build and train the sales, sales engineering, SDR teams on how to effectively sell to IT professionals- Exceeded quarterly and yearly sales quotas reaching 10X of ARR within the first 9 months, including closing the top 5 largest customers, helping the firm reach their next funding round- Helped Content Management team with creating how-to videos and customer training sessions- Designed and implemented MSP partner program, creating new revenue streams before Apple acquisition

San Francisco, Ca, Us

- Oversee all IT operations for the firm- Completely overhauled aging network infrastructure with full Meraki stack (firewalls, switches, access points, endpoint security) for improved uptime and reduced administrative overhead. - Upgraded outdated video conference system which enhanced the existing conference bridge (Bluejeans) and added additional providers (Zoom, GoToMeeting, Facetime, Hangouts, etc) along with increased functionality and reduced technical issues.- Migrated on-prem mail servers to cloud hosted mail resulting in enhanced security, increased uptime, and decrease in operational expenses.-Implemented mail archiving service for more efficient compliance and e-discovery searches- Updated Disaster Recovery solution to newer cloud based platform resulting in over $100k savings per year and faster failover times over the previous environment.- Implemented SSO with 2FA for line of business apps and services for increased security and ease of use and other SOC2 security and compliance initiatives- Created/updated onboarding and offboarding workflows and documentation to maximize efficiency- Manage all IT vendor relationships and renegotiated existsing contracts to provide cost savings and/or increased services

San Francisco, Ca, Us

- Oversee the day-to-day maintenance of West’s information technology and communications infrastructure and related user support to West’s employees, including but not limited to email infrastructure, internet access, line of business applications, wired/wireless networks, phone systems, handhelds, workstations, laptops, audio/visual, video conferencing, and remote access.- Manage IT related onboarding and offboarding tasks for all West employees, contractors, interns, etc.- Manage all software/hardware licensing, warranties, vendor contracts and relationships, as they pertain to IT- Proactively determine technology improvement projects for West that will benefit the company and its employees. Research, recommend, and manage implementation of these technology improvement projects. Examples include file system migration/consolidation to Google Apps and Researching/implementing/supporting HighFive Video Conference system.- Develop, implement, and administer IT policies for all employees and systems in areas including but not limited to security, data management, data retention, and appropriate use.- Regularly consult with West management and design teams to determine needs and make recommendations to improve efficiency and reliability.- Assist West’s management and design teams with product reviews and technical due diligence in areas related to my technical expertise and perspective.

London, Gb

- Manage and support the internal network infrastructure for San Francisco and New York Offices- Collaborate and provide support and assistance to London and Hong Kong IT teams including management and support of our multi-site Cisco Telepresence system. - Create and manage IT documentation policies, and procedures - Support/lead service desk team comprising of three desktop admins who provide first and second level support to our end users- Helped research and implement a network monitoring solution, resulting in quicker response times and reduced downtime - Leveraged existing IT equipment and resources to develop internal training lab for San Francisco IT staff, significantly reducing training expenses.

Us

- Manage a team of IT support staff members responsible for the IT infrastructure of a multi-site, 400 user firm located throughout the SF Bay Area- Provide strategic leadership and guidance as well as hands-on technical support to the organization- Design, plan, implement and troubleshoot all aspects of the IT network including, hardware (servers, routers, switches, handheld/mobile devices, data storage, workstations, printers, telephony) and software (operating systems, security, email, databases)- Responsible for managing all outsourced and internal IT projects- Assess and evaluate new technologies which may be used to upgrade/replace current systems- Works closely with IT Director to develop short and long term strategic planning of all IT systems including budgets, technical documentation, policies, procedures, and adhering to government regulations (HIPAA)

Houston, Texas, Us

- Provide IT management for variety of firms in the SMB and mid-market areas. - Establish and nurture customer relationships and advise on current and future IT department needs. - Maintain Microsoft client/server and peer-to-peer networks, provide purchasing, procurement and implementation of all hardware, software, PDAs, mobile phones, and network related equipment for various clients- Manage projects such as hardware/software upgrades, migrations, and office moves: Help coordinatewith onsite staff to ensure seamless and efficient transition into new environments and provide backup support if/when needed

Bachelor Of Science, Economics

Pre-Medicine/Pre-Medical Studies