Engineering Manager
Current* Managed multiple teams responsible for application development and metrics around the application in Azure environment.* Managed development and DevOps teams with Agile methodologies.
Jan 2022 - Present
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David Way Email & Phone Number
Engineering Manager
at
MetLife
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Engineering Manager
Location
Kirkwood, New York, United States
Company size
Who is David Way? Overview
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Quick answer
David Way is listed as Engineering Manager at MetLife, a with 50713 employees, based in Kirkwood, New York, United States. AeroLeads shows a matched LinkedIn profile for David Way.
David Way previously worked as Production Management Senior Lead – Performance Management at Metlife and Team Lead – Problem Management Team at Metlife. David Way holds Associate'S Degree, Computer Technology/Computer Systems Technology from Broome Community College.
Company email context
Email format at MetLife
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MetLife
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Profile bio
About David Way
IT Professional who drives efficiencies and process improvements in IT teams. Focus on standardizing and streamlining methodologies that reduce cycle times. Utilize experience in IT Service Management (ITSM) methodologies, Lean and Scaled Agile development model as leader and individual contributor to effect increased quality in less time.
Current workplace
David Way's current company
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Metlife
4 roles · 18 years
David Way work experience
A career timeline built from the work history available for this profile.
Production Management Senior Lead – Performance Management
Agile Product Owner for ServiceNow – Performance Analytics and lead for onshore and offshore resources. Developed and produced ITSM Key Performance Indicators in ServiceNow Performance Analytics using Scaled Agile Methodology. Implemented Excel, PowerBI, SQL as applicable.* Provided management performance information for country, region and global levels by developing and implementing standardized metrics across 30+ countries for ITSM Processes and Application availability.* Reduced month-end analytic processing time from 1 week to 2 days through automation, consolidation and management of offshore team.* Ensured analytic continuity by migrating essential reporting from Vantive / Cognos platform to ServiceNow Performance Analytics.
2014 - Dec 2019
Team Lead – Problem Management Team
Coordinated IT teams in root cause analysis and permanent resolution of major issues to prevent repeat recurrences.* Developed and implemented initial ITSM Problem Management processes and metrics enabling problem teams to follow consistent process and be measured equally.* Enabled key insights to management for application availability and repeating incidents by designing Lotus Notes database that tracked outage information.* Remediated 30+ high impact problems / month through creating and facilitating major problem review meetings.* Reduced month-end analytic processing time from 3 weeks to 1 week through automation and standardization.
2009 - 2014
~5 yrs
Manager – Knowledge Management Team
Directed team responsible for researching, developing, and documenting solutions for MetLife IT Service Desk.* Decreased escalations to Second and Third Level support 30%, and decreased calls to Service Desk 9%, by implementing dynamic changes to Knowledge Management database and Self-help website.* Enabled cross training and efficiency gains by developing single, consistent product from 2 Knowledge Management databases and processes.
Jul 2005 - 2009
Team & coworkers
Colleagues at MetLife
Other employees you can reach at metlife.com. View company contacts for 50713 employees →
RX
Ruby X.
Colleague at MetlifeShanghai, China
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AS
Al Shaimaa Abuzied
Colleague at MetlifeQesm El Maadi, Cairo, Egypt
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HA
Holly Appleton
Colleague at MetlifeSpokane, Washington, United States
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FU
Felipe Ulloa
Colleague at MetlifeChile
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LD
Lynn D Auria
Colleague at MetlifeBuffalo, New York, United States
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MM
Michelle Mason
Colleague at MetlifeOdessa, Florida, United States
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MV
Martha Valencia Perez
Colleague at MetlifeMexico City, Mexico
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RM
Roy Messick
Colleague at MetlifeCorsicana, Texas, United States
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MP
Marina Pizano Batista
Colleague at MetlifeQuerétaro, Mexico
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MN
Mohga Nagib
Colleague at MetlifeEgypt
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Ruby X.
Colleague at MetlifeShanghai, China
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AS
Al Shaimaa Abuzied
Colleague at MetlifeQesm El Maadi, Cairo, Egypt
View →
HA
Holly Appleton
Colleague at MetlifeSpokane, Washington, United States
View →
FU
Felipe Ulloa
Colleague at MetlifeChile
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LD
Lynn D Auria
Colleague at MetlifeBuffalo, New York, United States
View →
MM
Michelle Mason
Colleague at MetlifeOdessa, Florida, United States
View →
MV
Martha Valencia Perez
Colleague at MetlifeMexico City, Mexico
View →
RM
Roy Messick
Colleague at MetlifeCorsicana, Texas, United States
View →
MP
Marina Pizano Batista
Colleague at MetlifeQuerétaro, Mexico
View →
MN
Mohga Nagib
Colleague at MetlifeEgypt
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1 education record
David Way education
FAQ
Frequently asked questions about David Way
Quick answers generated from the profile data available on this page.
What company does David Way work for?
David Way works for MetLife.
What is David Way's role at MetLife?
David Way is listed as Engineering Manager at MetLife.
Where is David Way based?
David Way is based in Kirkwood, New York, United States while working with MetLife.
What companies has David Way worked for?
David Way has worked for Metlife.
Who are David Way's colleagues at MetLife?
David Way's colleagues at MetLife include Ruby X., Al Shaimaa Abuzied, Holly Appleton, Felipe Ulloa, and Lynn D Auria.
How can I contact David Way?
You can use AeroLeads to view verified contact signals for David Way at MetLife, including work email, phone, and LinkedIn data when available.
What schools did David Way attend?
David Way holds Associate'S Degree, Computer Technology/Computer Systems Technology from Broome Community College.
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