David White Email & Phone Number

Manukau, Auckland, New Zealand

• National role. Systems Specialist role includes PowerBI work and an SQL database frontend.• Administrator for tenancy management systems. Developing and improving systems and organisational processes.• Writing documentation/guides and creating training videos.• Training and supporting national Business Support team of specialists. Training tenancy managers all over the country in-person.• Developing manual reports for Board/Chief Exec, quarterly and ad-hoc.• Closely analysing financial data, looking for trends, developing plans to reclaim money from clients or refund clients, alongside Data Analyst.• Currently part of a project to select & migrate to new Tenancy system• Working with CEO, Tenancy team, Finance team, Business Support team, and external stakeholders e.g. Ministry of Social Development.• Training & hiring new Business Support staff and Tenancy team staff.

Manukau, Auckland, New Zealand

Managed and maintained multiple tenancy + financial systems. Developed and improved new aspects of tenancy system and organisational processes, and wrote accompanying documentation/guides. Trained tenancy managers all over the country.

Manukau, Auckland, New Zealand

General office Admin for the Auckland team

Botany Downs

• Assisting staff and customers with technical issues, helping them use technology, meeting KPIs and having phones repaired/loaned in a fast-paced service & admin environment.• Face-to-face sales of phones/services, and liaising with external partners.• Strong element of supportive customer service throughout, including problem solving and finding better ways to do things.• Created several helpful documents/resources that other staff used, e.g. 'Ninja Notes' newsletters and ‘How to’ guides for email and phone setup.• Creating new systems to do certain procedures faster & more effectively.• Experience with banking/admin, stock system, repairs, POS system, e-pay terminal, helping manage the store, and other aspects of the business.

Manukau, Auckland, New Zealand

• Worked full time selling prepay and post-pay plans and phones and accessories to customers, meeting sales KPIs.• Providing customer service, technical help & advice, problem solving.• Started as a trainee, and within a few weeks earned store keys and the responsibility to open and close the store.• Experience with stock in/out, repairs, dealer portal, POS systems, banking and admin, and more before being ‘headhunted’ by Vodafone.

Auckland, New Zealand

• Worked full time while completing Retail ITO certificate levels 2 and 3.• Started as salesperson, then digital camera specialist, then cellular specialist/3IC after 6 months. In September 2008 made acting 2IC Pakuranga store, then acting 2IC Botany. Part-time from 2009-2013.• Running shop floor, supervising a sales team, solving store/customer problems, applying head office procedures to store, e.g. promotions, meeting sales, GP and wage targets and KPIs. Beat Christmas 2009 and 2008 monthly targets. Did some stock control & office work.• Over Dec 07/Jan 08, and again in 2009, ran the store for a few weeks, created roster for over a month for all staff, streamlined some internal processes, interviewed and employed 2 staff.• Customer service recognition and sales awards.

Graduate Certificate In Business Analytics (Data Analytics), A+

Certificate, Technical Communication

6 month Certificate in Technical Communication. Involves writing technical documentation, web development, business documentation.

Bachelor Of Education - Bed, Teaching (Primary) + Diploma Education Studies

Conjoint Bachelor's Degree + Diploma

Bachelor Of Science - Bs, Computer Science

2nd year only; changed education path afterwards.

Bachelor Of Science - Bs, Computer Games Technology

Activities and Societies: Computer games design and development. Completed 1st year in Scotland before moving to New Zealand.