Accomplished and driven project manager and business analyst with a passion for deploying transformation projects within private and public-sector environments. Highly resourceful with proven ability to manage a diverse portfolio of technical and change projects, coordinating multiple work streams from inception to operational deployment stages. Strengths include: - Excellent judgement and prioritisation abilities; - Engaging senior internal and external stakeholders to gather requirements, support the project strategy and manage expectations; - Empowering, mentoring and developing project resources to maintain motivation and deliver objectives; Identifying and mitigating risks and issues; leading business change programmes to embed operational behavioural and process improvements.An engaging leadership style, cultivating strong dedication across multiple project resources to deliver consistently in line with agreed time, quality and cost expectations. Highly motivated and composed when operating under pressure; employing a well-considered approach for effective management and accommodation of change, shifting priorities, or new demands.• Organisational change projects• M365 deployments• Infrastructure and software integrations, upgrades and new product enhancements;• Website development, enhancements and web service integrations;• Network reviews, supplier changes and enhancements; database migrations to cloud; server upgrades and decommissions; network security; storage and compute; • IT hardware reviews, procurement and installations; office moves; business site IT reviews, refits and decommissions;• Payment platform software integrations and enhancements; • Digital customer platforms, transformation of existing processes; outsourcing of services; Mobile device development; CRM;• Fibre, VOIP, phone and broadband lines procurement and installations;
Listed skills include Business Transformation, Change Management, Business Analysis, Stakeholder Management, and 46 others.
