KCG provides consulting and implementation support across Sales, Customer Success and Support. My unique experience across these three disciplines ensures company alignment and revenue growth. I strive to achieve operational excellence with all of my engagements and help companies reach that next milestone.

As a Regional Director of Customer Success at iSpot.tv, I oversaw and guided two distinct teams in delivering best in class customer experiences and fostering revenue growth for both enterprise and mid-market clients. My teams consistently surpassed revenue targets while maintaining exceptional levels of customer satisfaction and retention.In addition to prioritizing revenue retention and growth, I proactively drove new sales initiatives, resulting in substantial net new revenue, all while ensuring the retention of existing clients. Recognizing the importance of scalability, I established a dedicated mid-market pod to efficiently serve smaller revenue clients, optimizing available customer success resources.Throughout my tenure at iSpot.tv, my results-driven approach and strategic acumen have resulted organizational success, positioning the company as a trusted partner for clients seeking exceptional customer experiences and sustained business growth.

As a Commercial Lead at LiveRamp, I consistently drove revenue growth and established trusted client partnerships. I worked across brands and agencies during my time at LiveRamp and met or exceeded sales goals each quarter. Leveraging my understanding of the data and technology landscape, I tailored LiveRamp's solutions to meet clients' specific business objectives. Through consultative selling and a client-centric approach, I fostered long-lasting relationships built on trust and mutual success.

As Director of Client Success, I managed a team of client success managers, delivery managers and reactive support agents to ensure a best in class client experience. I moved Civis from a reactive support model to a proactive success team by implementing success best practices and segmenting proactive and reactive work.- Implemented a team of Client Success Managers to proactively engage clients, monitor health & happiness and deliver insightful business reviews to key clients- Created a robust onboarding process to speed up time to value and drive client adoption of key features within Civis solutions- Developed a dedicated Tier 1 team to segment reactive support tasks, reducing TTR and improving CSAT and NPS scores

Managed a global team of success managers, Tier 1 support agents and onboarding managers. I created a program to continuously measure client satisfaction through NPS surveys and QBRs to keep the executive team up to date on growth and success.- Created a client health dashboard in PowerBI to empower the team with up to date information on client usage and adoption of the 4C platform- Implemented a program for CSDs and CSMs to easily create impactful and engaging QBRs for clients- Created a ticketing system within Salesforce to support clients with technical requests and implemented a dedicated team of agents responsible for answering tickets

- Managing a global team of support agents for a 24/7 technical support service. - Responsible for meeting SLAs and managing client expectations. - Launched an initiative to onboard and train junior talent. - Focusing on client excellence and satisfaction. - Reviewing and optimizing technical implementations. - Designed and implemented a scalable support system for 2,000+ users. - Report on success metrics and provide insight to clients - Identify technical issues and see them through resolution. - Solicit and implement client feedback to support platform

· Managed a US Client support team of 7 agents across three offices. · Developed and implemented a new Tier 1 support structure.· Implemented Salesforce ticketing system for clients.· Executed a proof of concept for Live Chat support within Kenshoo.

- Provide training and support for Kenshoo Local clients in US and EMEA. - Assisted in launch of new support platform. - Trained new team members on various support methods. - Work closely with product development on customer feedback.

- Managed a freelance career mixing sound for picture and radio - Handled scheduling and billing - Created media for some of Chicago largest companies.

I teach AVM-1, which is an intermediate course geared towards working with audio to video. Responsibilities include weekly lectures, designing lab projects, creating and updating syllabi and grading and working with students on job placement.

Account Manager for Global SEM account for a Fortune 50 technology company. Duties include: - Daily client management - Coordination of SEM campaigns for 35 international markets. - Analyze and report on data. - Develop and implement SEM campaigns.Key Clients: Microsoft

•Manage paid search accounts for international clients, including retail, technology, packaged goods and automotive•Proficient in Google AdWords, Microsoft AdCenter, Omniture and Kenshoo•Create and develop paid search campaigns•Optimize campaigns and pace accounts to set goals.•Project Management•Manage clients•Create client facing reports and presentationsKey Clients: Porsche, Gatorade, Pier 1 Imports, CLEAR