• Develop proof-of-concept models and pre-production prototypes, and conduct internal and external demonstrations for RLDatix infrastructure using tried-and-true Enterprise Architecture & Frameworks like TOGAF and ITIL• Conduct architectural analyzes across RLDatix systems to leverage discriminators and leverage existing solutions where applicable• Collaborating with business and technical teams to develop technology and capability road maps and tailorable reference architecture for different service models, including system integration, sustainment, and operational support• Lead the project management aspect of ongoing technical implementation projects of proposed technical volumes.• Serve as a Subject Matter Expert supporting RLDatix business and technical support needs concerning process improvement, technology initiatives, and investment planning in support of RLDatix product offerings Globally

• Maintained and supported internal and client-facing private cloud and infrastructure• Implemented and maintained vSAN infrastructure environment• Managed and maintained all aspects of SQL and server maintenance, backup and DR, security, monitoring, and VM architecture• Worked with several internal teams to provide server infrastructure needs.• Conducted datacenter server administration and maintenance

• Performed system installations and upgrades of RL Solutions products• Managed multiple technical projects at various stages of implementation• Worked within several project teams and lead the technical aspects for each implementation• Worked with director and manager-level client counterparts to consult, set expectations and deliver project materials• Coordinated software delivery, preparation, installation, configuration and system validation

• Maintained technology infrastructure• Conducted network administration, database management and desktop support • Trained and supervised call center agents

• Trained and supervised call center agents

• Engaged in client sales in FTP and Online Data Backup services • Provided technical support via phone and helpdesk/email• Managed client accounts • Conducted datacenter server administration and maintenance