David Kapsick Email & Phone Number

Shavertown, Pa, Us

Northeastern Pennsylvania

Wilkes-Barre/Scranton Pa

Responsible for Small Business Lending as well as Relationship Management and Development.

Luzerne County, Pa

Develop and implement platform and teller sales training as well as Universal Banker branch processes and procedures.Responsible for goal setting, budgeting and strategic planning.Bank wide CRM development and implementation with a focus on Retail processes and procedures.Increase operational efficiency and enhancement of the customer experience through training and procedural enhancements.Responsible and accountable for managing and leading nine full service community branch offices within the Luzerne County market. Charged with assisting each branch location with developing and implementing a sales/service plan designed to meet the Bank's objectives for that branch. Responsible for the achievement of branch goals focused primarily on branch deposit generation, loan growth, profitability and household penetration.

Mountaintop, Pa

Recruited to oversee the transition of a high potential branch from a Traditional Retail location to a Universal Branch with all colleagues working each branch position with proficiency.Interviewed and hired 3 new colleagues to fit the Universal model.

Wilkes-Barre/Scranton Territory

Successful completion of Business Banker training including modules on Small Business Lending and Cash Management/Treasury Solutions.Managed a portfolio of Small Business Customers encompassing five Retail Bank locations.Developed business relationships through cold lead management and branch referrals.Product sales including small business lines and loans, cash management products, business checking and savings accounts, payroll services and merchant card services.

Nanticoke, Pa

Responsible for management of all bank branch operations including teller and platform responsibilities, customer service, business development, training and compliance with an emphasis on business to business sales and customer relationship management.• Ranked in the top 20% of the Greater Philadelphia Marketplace for 2010 with a 98% Sales Results Score.• Ranked in the top 10% of the Greater Philadelphia Marketplace for 2012 with a 101% Sales Results Score and a 100% Operational Integrity Score.• Maintained a Green Audit status three years in a row while achieving a Strong Green Corporate Audit in October of 2011.• Ranked second in Customer Satisfaction in the Wilkes-Barre/Pocono Region with Gold Level Status.• Obtained Branch Business Banker Certification after completion of Business to Business sales curriculum.• Designated Regional Management backup for Wilkes-Barre and Pocono regions in order to drive sales results in the absence of the Regional Manager.• Designated Customer Care Champion charged with ensuring proper handling of customer complaints and maintaining proper service levels for the Wilkes-Barre/Pocono Region.

Kingston, Pa

Responsible for management of all branch operations including cash controls, human resources, customer service, business development, training and compliance with an emphasis on sales management and branch growth.•Consistently achieved and exceeded branch sales goals with growth in excess of 200% of plan in 1999, 2000, 2005 and 2006.•Received the Circle of Excellence/President’s Council Award for sales growth seven times between 2002 and 2006 recognizing a top 10% semi-annual ranking in the Keystone Sales Division.•Named Branch Sales Manager of the Year in 1999 and 2001 for top ranked sales results for all products while maintaining excellence in the management of the existing branch portfolio.•Awarded for Key Performance in 2005 with a Top 15% Divisional Ranking in both numbers of loans sold and loan account gain for the year.•Received the President’s Distinguished Achievement Award in 1997 in recognition of outstanding branch performance in a Relief Manger Role.•Received Exceptional Audit status for branch compliance four years in row from 2004 to 2007.•Achieved 100% compliance and accuracy in loan document preparation between 2002 and 2008.