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Curious, innovative business analyst & process engineer with a proven history of exceeding stakeholder expectation by creating & delivering quality data solutions for global operations, customer services, and medical manufacturing. Developed using agile, scrum, and lean methodologies. Extensive experience collaborating with global cross-functional business and technical teams and presenting across organizational strata, from executive leadership to field teams, and external customers. • Successful outcomes include: Introduced disciplined project management tracking to entire division improving issues tracking from weeks to hours (Seagen), eliminated weeks-long manual processes with automation capable of producing 10 times the volume in minutes (Philips Comm Ops), generated new predictive insights by combining & normalizing data from multiple data pipelines (ADP-Cobalt), and increased annual revenue capture by $1 million (GE Healthcare IT/IDX).• Experienced in requirements gathering & analysis, data modeling, user-tool modeling, V&V, data flow, and process (re)engineering. Lauded for exceptional technical and training documentation.• History designing, testing, developing, optimizing, monitoring, and managing automated on-premise & cloud data solutions. Development scope includes ETL & ELT data pipeline jobs from ERP, CRM, financials, human resources, call center, defect-tracking, flat files, and other sources. • Extensive experience collaborating with diverse & global cross-functional business and technical teams.• Listens well & accurately captures issues; praised for translating technical information to non-technical audiences.TECHNICAL SKILLS - DATA & APPLICATIONS:* BI APPS: Power BI, Tableau, Advanced MS Excel, Business Objects, SSRS, OBIEE* BUSINESS APPS: Smartsheet/WorkApps, Oracle ERP; Salesforce CRM; Trackwise QMS; Maximo CMMS; MS Office, SharePoint, Visio, Minitab* DATABASE: Azure, MS SQL Server, AWS, Teradata, Snowflake, SAP, Oracle * DEVELOPMENT: T-SQL, SSIS/BIDS, PL/SQL, SOQL (Salesforce), Python, JavaScript, Powershell, Html/CSS * REMOTE APPS: MS Teams, Zoom, MS Stream, Remote Desktop & Admin.In my spare time I create digital art; I developed 2 digital arts websites and I managed a small international community of artists for 5 years. I work in Adobe PhotoShop, AfterEffects, & Soundbooth, and Corel Painter. My art can be found at https://www.gbypdesigns.com.
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Business Process EngineerWeigh AnchorKirkland, Wa, Us -
Manager Business OperationsPfizer Dec 2023 - PresentNew York, New York, UsProcess Engineering and Smartsheet solutions developer within Portfolio Optimization & Design cluster of Global Workspace Experience (GWE). Continuing role from Seagen (Pfizer acquisition). -
Manager Business OperationsSeagen Jul 2021 - PresentBothell, Washington, UsStrengthens and enhances business operation performance for the global Real Estate and Facilities (REF) division which includes these enterprise-wide functions: real estate & workplace, engineering center of excellence, facilities management, environmental health, safety, sustainability, & compliance, corporate security, and PMO.• Administers division-wide project management tracking in Smartsheet: developed Work App user interface, provides goal tracking insights & predictive BI, facilitates group & individual training and scrum meetings, authors support documents and videos, develops automation, user project management tools, drill-thru dashboards, and interactive forms. • Collects, integrates, and analyzes complex sets of operational data from legacy & new resources into automated dashboards. • Engineers Lean processes and consults on continuous improvment activities and methods. • Implements and administers core business productivity technologies. • Monitors performance of divisional communications activities. • Serves as an adviser for leaders and staff at all levels and provides training on new business processes and systems.Oct 2020 - Jul 2021: Caregiver, website developer, & Data Analytics student. -
Data Analyst & EngineerPhilips Nov 2013 - Sep 2020Amsterdam, Noord-Holland, NlQUALITY & REGULATORYQuality Data Analyst - Ultrasound Apr 2019 - Sep 25, 2020Quality Engineer -Analytics - Emergency Care & Resuscitation Oct 2017 - Nov 2018In Quality & Regulatory, compiled, analyzed, & presented product quality & post-market surveillance KPI dashboards. Re-engineered analytics processes to eliminate waste & identify root cause quicker. Developed & managed team collaboration tools. Wrote lauded design, validation, and work instruction documents within QMS guidelines. • Increased investigator efficiency by 95% for shared parts & product failure rate analysis by re-engineering product reliability tool; replaced 18 hard-copy reports & enhanced trending functions with single online tool.• Developed complaint text SQL Server database, ETL from Oracle, & query tool. Reduced query time from 180 to <2 mins. Interim solution to fill Teradata gap; code documented for future Azure DW inclusion. COMMERCIAL OPERATIONS Business Systems Analyst Nov 2013 - Oct 2017Salesforce SME: Consulted globally, evaluated workflows for process improvement; guided in-product & external report development, audited integrity of data masters: SFDC accounts, opportunities, & customers, SAP order management, products, & installed base. Reviewed peer code. • Eliminated weeks-long manual processes by developing automated Salesforce BI reporting & archival – a company first. Created SQL Server database architecture, data pipelines from Salesforce API, ERP, & other systems, pipeline to AWS RDS, automated jobs, schedules, error checking, security, and report data objects for (dozens of) Tableau dashboards & Microsoft analytics.• Developed Tableau BI & refreshable Excel datasets & dashboards; output included national, regional, product, & individual performance KPIs & funnel health from multiple data sources (SFDC, SAP, Callidus, etc).• Developed & managed technical processes for monthly, quarterly, & annual forecasting. -
Operations AnalystSincro, An Ansira Company Jun 2010 - Nov 2013Saint Louis, Mo, UsCompany known as ADP-Cobalt at time of services.Gathered requirements & developed Service Operations KPI and digital marketing BI in Tableau and Excel dashboards. Performed code peer review/QA.• Developed customer tech support performance trending & predictive insights dashboard that automatically collected, compiled, combined, & scored Salesforce, Cisco Call Center, Bugzilla, & Oracle ERP KPIs – a company 1st. • Developed Tier1, Content, SEO, Digital Advertising, & senior mgmt. scorecards and dashboards.• Developed MS SQL Server bi-directional data pipelines to Salesforce as well as data pipelines from other source systems, using XML scripts managed & scheduled using Powershell. • Developed Salesforce interface workflow pathways using JavaScript.Note: company was called Cobalt at hire; ADP purchased shortly thereafter and later rebranded as CDK Global. The Seattle professional digital marketing services were purchased in Apr 2020 by Ansira and rebranded as Sincro. -
Business AnalystGe Healthcare Nov 2000 - Mar 2009Chicago, UsBUSINESS ANALYST - Implementations Operations (GE - IDX merger, 2006) Jan 2006 - Mar 2009Collaborated with Lean Six Sigma team and stakeholders as process engineer & solutions developer for business process automation. • Led project that improved customer satisfaction for Services performance by replacing static data report with interactive dashboard; decreased monthly processing by 93%. Scalable design enabled repeat project success for Installation and Remote Hosting customers.• Operations data analytics SME on national cross-functional team for Oracle ERP implementation. Responsibilities included modeling/managing data merges, UAT design, tester support, & post-test evaluation, writing work instructions, and end-user training. • Continued to manage SQL Server data warehouse; developed SSRS & Crystal Reports for internal customers.PROCESS ENGINEER - IDX Lean Six Sigma Jan 2004 – Jan 2006 Performed processing engineering; analyzed for process improvement through statistical analysis using Minitab and other tools. • Reduced operation costs over $300K AFI by automating data collection and reporting processes. Upgraded repurposed MS SQL Server to a data warehouse with seven data-marts resulted in: - Eliminated 100 hours of monthly labor overhead through rapid report delivery,- Increased billable service activity, - Efficiency gains in all Lean phases through accelerated project deployment; for example decreased case & bug resolution time and increased revenue capture.OPERATIONS ANALYST - IDX Customer Support Services Nov 2000 – Jan 2004 Managed SQL Server division labor system database and user interface. Led software and hardware upgrades. Corporate PeopleSoft ERP SME. • Captured an additional $1 million in revenue by re-engineering project labor review process, replacing month-long process with low-cost real-time online review, enabling same-week billing. Received Division President Award for this innovation.
David Kendig Skills
David Kendig Education Details
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Penn State UniversityHealthcare Program Management -
University Of WashingtonJavascript/Web
Frequently Asked Questions about David Kendig
What company does David Kendig work for?
David Kendig works for Weigh Anchor
What is David Kendig's role at the current company?
David Kendig's current role is Business Process Engineer.
What is David Kendig's email address?
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What is David Kendig's direct phone number?
David Kendig's direct phone number is (800) 555*****
What schools did David Kendig attend?
David Kendig attended Penn State University, University Of Washington.
What are some of David Kendig's interests?
David Kendig has interest in Backpacking, Environment, Digital Art, Education, Photography, Hiking, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is David Kendig known for?
David Kendig has skills like Databases, Visio, Data Analysis, Quality Assurance, Sharepoint, Microsoft Sql Server, Business Analysis, Integration, Process Improvement, Sdlc, Software Documentation, Microsoft Office.
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