With over 30 years of experience in the IT industry, I am a seasoned leader and strategist in delivering customer success and value across Oracle's Cloud SaaS portfolio. As the Senior Director of Cloud Customer Success at Oracle, I am responsible for overseeing 250+ active partner-led implementations, driving adoption and retention, and achieving double-digit revenue growth year over year.My core competencies include global program and project management, PMO setup and oversight, ERP planning and systems integration, cloud computing (SaaS, PaaS, IaaS), leadership and talent management, P&L control, executive sponsorship, consulting portfolio management, offshore delivery, and digital transformation. I have a proven track record of creating and executing customer success and services organizations, aligning cross-functional teams, inspiring a company-wide culture of customer centricity, and delivering high-quality solutions that exceed customer expectations and maximize value realization.
Listed skills include Erp, Business Process Improvement, Integration, Project Management, and 42 others.