David Kennedy Email and Phone Number
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With over 30 years of experience in the IT industry, I am a seasoned leader and strategist in delivering customer success and value across Oracle's Cloud SaaS portfolio. As the Senior Director of Cloud Customer Success at Oracle, I am responsible for overseeing 250+ active partner-led implementations, driving adoption and retention, and achieving double-digit revenue growth year over year.My core competencies include global program and project management, PMO setup and oversight, ERP planning and systems integration, cloud computing (SaaS, PaaS, IaaS), leadership and talent management, P&L control, executive sponsorship, consulting portfolio management, offshore delivery, and digital transformation. I have a proven track record of creating and executing customer success and services organizations, aligning cross-functional teams, inspiring a company-wide culture of customer centricity, and delivering high-quality solutions that exceed customer expectations and maximize value realization.
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Senior Director - Cloud Customer SuccessOracle Mar 2017 - PresentAustin, Texas, Us• Delivered year over year SaaS revenue growth in double digits across the Oracle ERP/HCM/CX/Commerce Cloud solutions portfolio over $1B in ARR (annual recurring revenue).• Currently responsible for all SaaS Cloud engagements in North America being implemented by Oracle Implementation Partners. Responsible for quality of implementation delivery, customer references, subscription retention, renewals and expansion of 568 install base customers.• Managed very large team of Customer Success Managers (North America Field and Romania Hub); spearheaded enablement and training programs that effectively increased their performance and delivery skills. • Drove adoption of Oracle SaaS across all North America customer segments (Commercial, Gov’t, and Higher Ed, Healthcare), leading to increased customer revenue, value, and satisfaction (NPS); cross/up-sell revenue; and renewal rates.• Executive Sponsorship on the Top 10 Oracle clients.
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North America Pmo DirectorOracle Jan 2013 - Feb 2017Austin, Texas, Us• Provided oversight across hundreds of projects for Oracle’s North America Applications Consulting division to ensure that delivery quality, revenue ($500M+ TCV), margin (>25%), customer satisfaction and utilization targets (>85%) were obtained. Application portfolios included Higher Education, PeopleSoft, JD Edwards, EBS and Cloud based SaaS offerings: Oracle Fusion (HCM/ERP/CX), EPM, Taleo and RightNow.• Managed, trained and mentored 153 Oracle Consulting project managers (onshore and offshore) for Oracle North America Applications Consulting. Created method and assets for Oracle Consulting True Cloud Methodology. • Over 3 year period I recruited, hired, trained and mentored over 100 college-hires in the role of Oracle junior project managers.
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Consulting Practice DirectorOracle Jun 2011 - Dec 2012Austin, Texas, Us• Executive in charge of solution delivery for a diverse portfolio of application and technology consulting projects. Based upon demonstrated sales and delivery success, role was expanded to a national role and subsequently included all sales and contracts for application and technology consulting in Healthcare, Government and Higher Education institutions, as well as monitoring diverse and cross-functional teams in sales and delivery of services and solutions.• Was accountable for managing a significant and profitable revenue stream exceeding $50M, fulfilling business goals, meeting budgets, maintaining consulting portfolio profitability while ensuring quality of engagements delivery and maintaining customer reference ability.• Managed turnaround of many troubled engagements including a large fixed price project Higher Education client that had significant cost overruns ($160M costs/ $120M revenue). Successfully replaced that project’s governance structure, made key personnel changes and negotiated client agreement on scope changes and phase rollouts that met Oracle’s financial objectives.
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Managing PartnerPactus, Llc Aug 2005 - Jun 2011Restarted Pactus, LLC after leaving CGI for period of time selling and providing staff augmentation/ delivery services/direct hire recruiting and permanent placements as preferred vendor for AT&T, Sprint, Waste Management and Lear Siegler Services, Inc.
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Director, ConsultingCgi Group, Inc. Oct 2003 - Aug 2005Montreal, Quebec, CaJoined CGI by selling Pactus LLC book of business and taking on Director role for managing Atlanta office operations. Aggressively managed a failing P&L (Advantage ERP product line) back to profitability.Selected Achievements:• Management of ERP project implementations, supervision of bench resources, prospecting and selling new ERP accounts. Managed $25 MM P&L. Managed bench of 28 resources.• Sold and managed ERP products and delivery services into these major State and Local Government accounts.o City of Gainesville, FLo Cobb County, GAo Fulton County, GAo Mecklenburg County, NCo Osceola County, FLo Broward County, FLo Palm Beach County, FLo State of Alabama• Increased customer reference ability from zero to 100% by use of effective customer negotiation skills. • Use of strong methods and program management techniques allowed for recovery of several troubled projects. Renegotiation of several contracts improved positioning, relationships and profitability.• Mediated contractual disputes, out-of-scope work, accounts receivables issues, amendments to core contracts.• Resolved project delivery problems by analyzing issues, discerning the most appropriate courses of action, providing tactical direction and, when necessary, reallocating resources.• Provided operations analysis and consulted to government clients on business process improvements.• Selected, developed and motivated assigned staff. Responsible for annual performance reviews, salary evaluations, training and mentoring of employees. -
PresidentPactus Llc Jan 1999 - Oct 2003Founded in 1999 and restarted in 2005, Pactus was a Project Management Consulting company. Specific practices include Project Management Staffing, Project Recovery Services and Project Office Outsourcing. Company was also a value added-reseller for Sage Software, Lawson Software and Microsoft Great Plains. David founded and managed company from 1999 – 2003, sold business to CGI, Inc where he took leadership role and continued to manage sold book of business as well as new clients serviced by CGI. Selected Achievements:• Grew company from inception to staff of 15 employees, generated sales of $1.7M annualized revenue rate, serviced 10 major PeopleSoft customers, and 26 middle-market customers running Great Plains and Best Software. • Provided management on daily operations of company including sales, marketing, accounting, payroll, and customer and vendor relationships.
David Kennedy Skills
David Kennedy Education Details
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University Of West GeorgiaBusiness Information Systems
Frequently Asked Questions about David Kennedy
What company does David Kennedy work for?
David Kennedy works for Oracle
What is David Kennedy's role at the current company?
David Kennedy's current role is Senior Director @ Oracle | PMP, Oracle Cloud Expert.
What is David Kennedy's email address?
David Kennedy's email address is ma****@****uth.net
What is David Kennedy's direct phone number?
David Kennedy's direct phone number is +177059*****
What schools did David Kennedy attend?
David Kennedy attended University Of West Georgia.
What skills is David Kennedy known for?
David Kennedy has skills like Erp, Business Process Improvement, Integration, Project Management, Consulting, Business Intelligence, Outsourcing, Peoplesoft, Sdlc, Business Analysis, Cloud Computing, Pmp.
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