Senior Director - Cloud Customer Success
Current• Delivered year over year SaaS revenue growth in double digits across the Oracle ERP/HCM/CX/Commerce Cloud solutions portfolio over $1B in ARR (annual recurring revenue).• Currently responsible for all SaaS Cloud engagements in North America being implemented by Oracle Implementation Partners. Responsible for quality of implementation delivery, customer references, subscription retention, renewals and expansion of 568 install base customers.• Managed very large team of Customer Success Managers (North America Field and Romania Hub); spearheaded enablement and training programs that effectively increased their performance and delivery skills. • Drove adoption of Oracle SaaS across all North America customer segments (Commercial, Gov’t, and Higher Ed, Healthcare), leading to increased customer revenue, value, and satisfaction (NPS); cross/up-sell revenue; and renewal rates.• Executive Sponsorship on the Top 10 Oracle clients.