I am a insurance services professional with 30 years of business and technical experience within the HealthCare, Insurance and I/T Service organizations. I have lead and successfully implemented several projects that provided quality problem management processes, rollout of VOIP phone system for a call center, and implementation of desktop faxing capabilities. I also managed a cross business function project which eliminated paper and converted it to an electronic environment. These activities resulted in better quality results, increased production, cost reduction and overall improved customer experience