Technical Delivery Manager with prior experience in Service Delivery, Application Support and Software Development with leading Investment Banks, telco & FinTech houses. Experienced in a variety of banking business areas including Fixed Income Trading and Issuance, Equity Swaps, Stock Loans, ETF's and CRM. I am ITIL certified and experienced in major incident response, service transformation, problem and change management and have a proven ability to pick-up new business areas and systems quickly, adding immediate value.I have strong line management experience, performance evaluation, recruitment, mentoring, training and leadership skills. I have an ability to extract key metrics, plan budgets and evaluate service performance.I have excellent relationship and interpersonal skills, a sensitive communication style and an ability to convey complex business and technical ideas clearly to an audience of any technical or seniority level.I have a software development background with strong technical abilities in relational databases, scripting, tools development and development management. The platforms supported have predominantly featured Unix/Linux, Autosys and Sybase SQL.