David King Email & Phone Number

Vancouver, British Columbia, Canada

Dollarama is a publicly traded company in the retail sector, operating over 1,600 stores across Canada.As the District Manager at Dollarama, I oversee the daily operations of 18 to 22 stores, ensuring their efficient functioning and accountability. Reporting directly to the Regional Director of Operation, I play a critical role in driving operational success.**Key Responsibilities:**- Manage and execute all operational activities through store managers.- Build and recruit a strong team capable of achieving established objectives.- Implement Dollarama programs and initiatives from suppliers.- Oversee recruitment, performance management, and retention of store employees.- Conduct daily store visits, traveling within and occasionally outside the territory for projects and meetings.- Optimize store resources to maximize results and maintain store appearance, ensuring products are consistently available on shelves.- Analyze and communicate key performance indicators related to loss prevention, sales, and operational goals (Shrink, GPS, DNA).- Provide operational expertise and implement best practices to ensure the company's success through existing programs.- Uphold the company's values of respect for employees and customers, while driving profitability and growth.- Lead the opening of new stores.With a focus on leadership and strategic execution, I am committed to meeting sales targets and fostering a productive and engaged team environment.

Vancouver, British Columbia, Canada

⭐️Managed multi-unit operations, overseeing areas like Fresh, Consumable, Health & Beauty, General Merchandise, Electronics, Fashion, Pharmacy, Vision and Omni, leading to 100+ million in annual sales.⭐️Led 300+ associates across various departments with 8-10 direct reports, focusing on guidelines adherence, team development, and service excellence.Develop leaders who consistently inspire teams to create the Walmart Experience for customers and associates and ensure friendly, helpful service to drive profitable store sales.1. Drives Profitable Sales through achievement of sales and profit goals, budget management and sales forecasts. Proactively analyzes and utilizes sales/financial reports, economic trends and community needs to identify and respond to market changes while controlling expenditures. Communicates sales results to managers and associates and guides interpretation of results.2. Manages Operations through the creation of operational plans; prioritization, delegation and clear direction to managers and associates. Ensures optimal store conditions through effective merchandise presentation, accurate and competitive pricing and store standards. Implements new store programs, while evaluating effectiveness, monitoring perpetual inventory and replenishment, identifying problems with inventory flow and taking appropriate corrective action.3. Executes and monitors asset protection and safety controls; maintains quality assurance standards; oversees safety and operational reviews while ensuring compliance with Walmart policies and procedures and with established safety, security, sales, financial and record-keeping procedures and practices.4. Adapts to constant changes in the technological landscape of the retail environment. Oversees the effective implementation of digital applications in the store, and handles the management team's training.

Vancouver, British Columbia, Canada

⭐️Managed twelve company-operated retail locations (including the Mt. Pleasant Reserve Bar):Develop leaders who consistently inspire teams to create the Starbucks Experience for customers and partners across a diverse portfolio of stores. As a change leader, I drive results by assessing the business, solving problems and coaching to build capability. Positive growth within all metrics during my initial six months as District Manager:- Customer Connection Score (From Negative District YOY Growth to Positive District YOY Growth)- Top Line Sales (Negative District YOY Comps to Positive YOY Comps)- Controllable Contribution (All Waste & Labour Metrics improved)- District Partner Development - 2 SM to DM and 5 ASM to SM- Grow a portfolio of successful businesses: develop district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.- Lead a team of leaders: motivate, coach and strengthen Store Managers as team leaders, retail operators and business owners.- Serve as a resource: provide expertise on key customer issues, team staffing and management, store operations and company policies and procedures.- Facilitate District Huddles - Lead Store Managers through promotional material/driving discussion around building sales and brand loyalty- Facilitate Detailed Store Visits/Period Planning Visits with Store Managers to validate operational standards/execution of promotional material, and identify business gaps

Whistler, British Columbia, Canada

⭐️General Manager of Reserve Bar + Multi-Unit Manager of 5 stores in Squamish and Whistler⭐️Supported 6 Stores - 8 Store Managers and 6 Assistant Store Managers and trained 2 New Store Managers & 3 Assistant Store Managers for the market.⭐️Lead Canada in Best Moment (Customer Experience) score. The success in my store and district gave me the opportunity to lead/share my transformation with our US market. It was definitely a proud moment to share the difference between transformational moments vs. transactional moments with our US leadership team and the journey I got my team in achieving the results within my store/district. Grow a portfolio of successful businesses: develop district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.Lead a team of leaders: motivate, coach and strengthen Store Managers as team leaders, retail operators and business owners.Serve as a resource: provide expertise on key customer issues, team staffing and management, store operations and company policies and procedures.Facilitate District Huddles - Lead Store Managers through promotional material/driving discussion around building sales and brand loyaltyFacilitate Detailed Store Visits/Period Planning Visits with Store Manager to validate operational standards/execution of promotional material, and identify business gapsExecute internal audits of peers, provide feedback and inspire operational excellence

Mt. Pleasant - Vancouver

🎉Manager of the Year 2017 (Western Canada), Manager of the Quarter (Q4, 2017)🎉⭐️Managed a team of 80 employees including 2 Store Managers, 2 Assistant Store Managers and 10 Shift Supervisors. Report directly to a Regional Director.⭐️Supported the opening of 3 additional Reserve Bar in Canada (Ottawa, Toronto and Vancouver (Pacific Centre).Setting goals for the workgroup, developing organizational capability, and modelling how we work together:Displays a “customer comes first” attitude by training and holding partners accountable for delivering legendary customer service.Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.Solicits customer feedback to understand customer needs and the needs of the local community.Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.Utilizes management information tools and analyzes financial reports to identify and address trends and issues in-store performance.Store Manager Trainer - Creating and facilitating tailored training plans for externally hired Store Manager and District Manager Trainees in an 8-week program

Starbucks Vancouver Regional Office

⭐️Multi-Units Manager, Store Manager Trainer and District Hiring Manager🎉Manager of the Quarter - 2013 & 2017🎉Setting goals for the workgroup, developing organizational capability, and modelling how we work together:Displays a “customer comes first” attitude by training and holding partners accountable for delivering legendary customer service.Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.Monitor and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.Solicit customer feedback to understand customer needs and the needs of the local community.Use all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.Utilize management information tools and analyzes financial reports to identify and address trends and issues in-store performance.Store Manager Trainer - Creating and facilitating tailored training plans for externally hired Store Manager and District Manager Trainees in an 8-week programFacilitator/District Lead - Quickly/critically assessing peers, driving specifically targeted KPIs that directly link to AOPDistrict Manager Proxy – Execute internal audits of peers in lieu of DM absence, provide feedback and inspire operational excellenceFacilitating District Huddles - Leading peers through promotional material/driving discussion around building sales and brand loyaltyFacilitating Detailed Store Visits/Period Planning Visits with peers to validate operational standards/execution of promotional material, and identify business gaps

Vancouver, Canada Area

Vancouver, Canada Area