David Kinsel Email and Phone Number
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Highly experienced operations leader with extensive experience building and managing customer operations teams. One of my primary successes has been to identify operational challenges and building solutions to meet ever-changing business realities. I have consistently built or restructured teams to achieve new goals, reduce costs, and increased productivity; all while growing customer retention and satisfaction. Beyond customer success, I’ve delivered by establishing e-commerce services and building out global logistics operations.
Lacure Villas
View- Website:
- lacurevillas.com
- Employees:
- 50
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Lacure VillasReno, Nv, Us
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Vp Operations & IntegrationLacure Villas Apr 2022 - Jun 2024Toronto, Ontario, Ca
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Vp Global PortfolioLacure Villas Jul 2020 - Apr 2022Toronto, Ontario, Ca
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Evp Client Relations & OperationsShipsi Nov 2019 - Mar 2020Austin, Texas, Us -
Vp, ExperienceStealth Startup May 2019 - Nov 2019Mountain View, Wy, Us -
Director, Customer SuccessOdg (Osterhout Design Group) May 2017 - Apr 2019San Francisco, Ca, Us• Responsible for all Customer Service and Sales Support activities.• Established Reverse Logistics procedures and implement across all product lines.• Project manager to develop and implement global product distribution and subsequent reverse logistics.• Implemented Magento 2.0 to improve e-Commerce capabilities, defacto e-Commerce manager. • Provided sales with Operations support.• Coordinated operations and globalization strategies.• Established Order to Cash, Service, and Sales procedures• Created the Customer Service and Sales QMS (Quality Management) functions to meet the requirements for ISO 9001:2015 certification; achieved on first pass. -
Head Of Customer ServiceOdg (Osterhout Design Group) Dec 2015 - Apr 2019San Francisco, Ca, Us
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Senior Advisor - North AmericaGlucare Inc. Mar 2015 - Sep 2017· Lead representative for GluCare, a Non-Invasive Glucose Monitor startup from Hong Kong, in North America· Responsible for identifying and securing funding, developing advisory board, and North American distribution channels during early stage development
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Operations Manager - Home ExperienceLuxury Retreats Sep 2014 - Feb 2015Montreal, Quebec, Ca• Established the position and its function within Luxury Retreats• Responsible for Villa condition and overall guest experience globally• Developed and training operational readiness standards across the global portfolio. • Project manager for a Villa Readiness and Inspection app. • Implemented a new live & direct communication channel for guests via a mobile guest engagement platform; an industry first.• Expanded the Villa Inspection Team globally to support all VIP and High Value arrivals. • Trained the Local Concierge team on service and operational standards. • Conducted on-site service and standards training with partners and villa owners. -
Operations Manager - Vip & Guest ServicesSea Island Company Dec 2013 - Aug 2014Sea Island, Ga - Georgia, Us• • Head of Guest Relations and VIP Services for Sea Island Resort, including two Forbes 5 Star properties; the Cloister Hotel, the Lodge at Sea Island, and a vacation rental program, the Cottages at Sea Island.• Lead project manager implementing Kipsu, a mobile guest engagement platform, and Reservation Assistant, a full service membership and activity management software.• Built a VIP guest recognition and retention program for Travel & Leisure’s #1 and #2 resort in the United States.• Project manager tasked with increasing operational efficiency between all departments; project lead to increased revenue and engagement• Reduced departmental services expenses by 28% -
Exclusive Resorts Operations ManagerSea Island Company Mar 2013 - Nov 2013Sea Island, Ga - Georgia, Us• Directed the overall operations of the Exclusive Resorts properties, totaling 46 team members in 3 departments.• Improved readiness efficiency by 15% while raising readiness satisfaction scores by 11% points.• Managed the transition of the Service team from salaried to hourly positions, reducing the average work week from 70+ hours to 50 hours; maintaining a 90%+ overall satisfaction score.• Grew EBITA by 5% year over year• Reduced Operating Expenses by 16% versus prior year and 15% versus budget• Executed the services contract between Exclusive Resorts LLC and the Sea Island Company.• P&L management of $4.5 million for both Sea Island Company and Exclusive Resorts• Lead project manager for a Sea Island Mobile App new Activity Management software.
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DirectorKinsel Consulting Feb 2010 - Mar 2013• Operations and management specialist with responsibility for leading the development of an organic urban farming project in Shanghai and Hong Kong.• Preformed cultural awareness training for JW Marriott Hotel, Shanghai and the Shanghai World Expo for Synergistic Solutions Ltd.
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Head Of Partner ManagementGroupon Mar 2011 - Sep 2011Chicago, Il, Us• Built the Partner Management (CRM) Team of 68 members to manage partner/business relationships in 45 Chinese cities. • Hired all team members over a 9 week period and instituted a successful 3 day training program• Established cross-departmental communication channels and a regular meeting schedule to facilitate all non-sales functions • Developed regular feedback reports to Product Development and Sales • Created all training materials and standards for the Partner Management Division.• Exceeded all Partner retention targets• Managed co-marketing initiatives with F1 Shanghai, NBA Basketball Camps, Touch Media offline marketing, and Weibo (Chinese Twitter). -
Director - Guest OperationsSwissotel Grand Shanghai Oct 2008 - Mar 2011Issy-Les-Moulineaux, Ile-De-France, Fr• Led and built all customer facing operations for the hotel; establishing a standard of excellence in each Guest Service department.• Responsible for departmental P&L.• Reduced departmental operating costs; increased monthly Rooms Profit Margin from 72% to 81%• Improved overall guest satisfaction from a score of 73 to 88• Responsible for outlining and implementing strategic improvements to the department, implemented VIP recognition programs and all corporate marketing/loyalty programs. • Optimized hotel room and incidental revenues, and actively drove the hotels Revenue management.• Hired, trained and managed a staff of 70+ team members.• Led quality management team to develop process improvements based on customer feedback.• Developed and led the highest rated Executive Floor service team in Asia for Swissotel.
David Kinsel Skills
David Kinsel Education Details
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University Of OregonHistory -
Boston UniversityFrench & Accounting
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The American University Of ParisHistory & French
Frequently Asked Questions about David Kinsel
What company does David Kinsel work for?
David Kinsel works for Lacure Villas
What is David Kinsel's role at the current company?
David Kinsel's current role is VP Global Portfolio at LaCure Villas.
What is David Kinsel's email address?
David Kinsel's email address is da****@****ure.com
What is David Kinsel's direct phone number?
David Kinsel's direct phone number is +141598*****
What schools did David Kinsel attend?
David Kinsel attended University Of Oregon, Boston University, The American University Of Paris.
What are some of David Kinsel's interests?
David Kinsel has interest in Economic Empowerment, Civil Rights And Social Action, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture, Health.
What skills is David Kinsel known for?
David Kinsel has skills like Customer Service, Crm, Customer Relations, Team Building, International Management, Operations Management, Global Client Management, P&l Responsibility, Hospitality Management, E Commerce, Problem Management, Growth Management.
Who are David Kinsel's colleagues?
David Kinsel's colleagues are David Smith, Tomás Hernández, Geoffrey Williams, Olivia Geyer, Jaime Milburn, Marimar Avalos, Jacqueline Mcnamee.
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