David Kleinman Email & Phone Number

Solon, Ohio, United States

Worldwide leader in the manufacture of fluid system products, assemblies, and services for the oil and gas, chemical and petrochemical, semiconductor, and transportation industries.

Chagrin Falls

Role: Decision maker for sales, marketing, customer service and purchasingFocus:- Develop and execute marketing strategy to drive sales - Increase profitability- Improve customer satisfaction and retentionTactical Highlights: • Built model for sales success; implemented a customer-centric sales strategy, training sales and service staff using the Sandler customer interaction philosophy• Identified cost-cutting and optimization opportunities; established a just-in-time purchasing regimen to increase cash-flow and eliminate unprofitable product lines• Launched comprehensive marketing strategy; featured in-person events, customer evangelists and social media tacticsKey Results:- Sales have increased by 22% year-over-year- Operating income has grown 38% year-over-year- Customer engagement and retention has increased over ten-fold

Cleveland/Akron, Ohio Area

Role: Lead sales executive and consultant Focus: - Grow sales & enhance customer loyalty- Solve complex business problems- Team leader for internal improvements and sales/customer service trainingTactical Highlights:• Achieved 100% of sales goals for years 2007 - 2015; #1 in customer service loyalty 2007 – 2015; realized 10-20% year over year sales growth thru turn-key software, hardware and consumables solutions; retained 98% of customers leading all salespeople• Designed and implemented Vendor Managed Inventory (VMI) & Real-time Location Systems (RTLS) at client sites; asses client process weaknesses , implement technology solutions to drive efficiencies• Appointed team leader for internal corporate efficiency projects and sales/customer service trainer; developed lean strategy for order process flow and project management milestones; created all sales/customer service training materials and plansKey Results:- Increased year-over-year profits by 10-20%- Drove efficiencies at client sites resulting in average cost savings of 15-25%- Implemented Lean for the Office initiative cutting internal costs 18%

Cleveland/Akron, Ohio Area

Role: Team leader for account management/customer service departments responsible for sales & marketing strategyFocus:- Grow revenue and profits- Maximize satisfaction and retention for contractors and end-users- Identify additional revenue streams outside core product lineTactical Highlights: • Spearheaded pricing structure change; redesigned after-market pricing structure; successfully negotiated large contract projects to increase gross margins• Streamlined quoting process; implemented Lean for the Office solution to increase quoting efficiency • Implemented customer & contractor outreach strategy; turned inward-focused sales culture into customer-centric approach through relationship/partnership growth• Pivoted from supplier-only provider to complete solution provider; identified key complimentary products then implemented purchasing, marketing and sales strategy to provide complete end-user solutionKey Results:- Increased after-market operating profit by 32%- Increased number of projects quoted by 300% and projects won by 65%- Gained additional $158,000 in revenue on largest 2005 project (project size: $530,000)- Improved average project gross margins from 18% to 30%

Bs, Finance

Activities and Societies: Crew (rowing)

Education record