Analytic and results-oriented technology leader. I am passionate about driving operational and service focused initiatives that maximize business potential while enhancing user satisfaction. My proven track record in leading service delivery improvement programs has streamlined operational processes, boosted efficiency, reduced costs, and built a culture of innovation within my sphere of influence. As a leader, I thrive on building high-performing teams and harnessing their talents to achieve ambitious objectives. I foster cross-functional collaboration and nurture talent through mentorship and coaching, empowering individuals to excel. Committed to delivering measurable results, I prioritize systems and processes that enable the business, save time, reduce effort, and deliver on defined goals.ACHIEVEMENTS- Conceptualized and delivered an industry-leading customer engagement program driving >94% customer retention over 10 years and an NPS of >35 (last 3 years).- Defined, measured, and improved numerous business and IT processes to reduce complexity, drive efficiency, and save money.- Served as Executive Sponsor for dozens of modernization initiatives to radically improve the security, scalability, consistency, and functionality of enterprise systems including network architecture, system integrations, data governance, cybersecurity, and multiple ERP platforms.- Lead the post-implementation gap analysis and remediation for a global ERP solution resolving system performance issues, improving process optimization, and remediating data integrity issues.- Designed and coordinated the integration of systems and data from a 350M acquisition into a standard suite of tools to reduce complexity and drive federal and state financial compliance.- Orchestrated the migration of 7000+ users from over 200 disparate local providers into a best-of-breed enterprise UCaaS solution.