David Hodgson Email & Phone Number

Leicester, England, United Kingdom

• As Operations Manager at Realtime IT Solutions Ltd, I oversee the day-to-day operations and strategic management of our IT support services, ensuring businesses across the East Midlands succeed with reliable technology.
• Client Management: Building and maintaining strong client relationships by understanding their needs and aligning our services to support their growth.
• Service Delivery: Managing the seamless delivery of Managed IT Support, telephone systems, and internet services, ensuring exceptional quality and client satisfaction.
• Team Leadership: Coordinating and supporting a skilled team to meet project deadlines, exceed performance targets, and deliver outstanding customer service.
• Process Improvement: Streamlining operations through innovative tools such as Halo PSA and NinjaRMM, improving productivity and enhancing the client experience.
• Compliance & Security: Upholding cybersecurity best practices, implementing policies, and staying ahead of industry standards to safeguard client environments.I am passionate about delivering IT solutions that not only.

Leicester, England, United Kingdom

As Operations Manager at Realtime IT Solutions Ltd, I oversee the delivery and performance of our Managed IT Support services, ensuring smooth and efficient operations that meet our clients’ business needs. My responsibilities include managing day-to-day activities, optimizing processes, and overseeing service agreements for our clients. I lead the.