Lead and develop a high-performing team of 40+ Sales Development Representatives. Drive team performance through coaching, mentorship, and goal setting. Oversee hiring, training, and performance management. Ensure efficient operations, monitor key metrics, and implement improvement strategies. Collaborate with cross-functional teams to foster a positive and productive work environment.Develop and deliver training programs to enhance SDR skills. Analyze department processes and recommend improvements. Implement new technologies to boost productivity. Set performance targets, conduct evaluations, and recognize high-achievers. Leverage all facets of current tech-stack including both power & predictive dialing systems.

Senior leader overseeing four front-line sales development leaders and 40 individual contributors for North America Professional Services. Focused on leadership development, pipeline acceleration, and achieving SMB and enterprise targets through operational reviews and structured strategies. Drove a winnable sales pipeline with impactful coaching, prospecting methodology, and process governance. Collaborated with marketing and sales leadership on aligned goals. Directed training programs and career paths for sales development managers. Developed and coordinated educational content, email cadences, pitch decks, and videos to support enablement and drive targeted initiatives for new business growth.

Inspirational & transformational front-line leader who oversaw the sales funnel through data-driven decision-making, adopted a structured sales development process supporting multiple product lines/multiple verticals, while delivering monthly reports for deal performances, KPIs, and developing a winning team that created a winning pipeline. Hired, trained, and mentored sales development personnel to apply best practices and techniques.Developed and implemented successful sales strategies to drive growth and exceed revenue targets, while building a diverse, quality, sales pipeline to exceed quota targets.Routinely exceeded 100% monthly team SAO goals, averaging 104% over the course of 15 months.Mentored and advanced multiple SDRs through company ‘Board Certification’ and ushered 11 SDRs through the Sales Development role and into other positions.

Coached, conditioned, and led a team of 6 sales Development Reps to drive funnel impact through data-driven decisions. Led both SDRs & MDRs (Marketing Development Reps) to achieve both inbound and outbound qualified opportunity goals. Hired, trained, and mentored sales dev personnel to apply best practices and techniques. Developed and implemented successful strategies to drive growth and exceed revenue targets. Collaborated with sales, marketing and other internal teams to meet shared goals.Achieved sales goals and service targets by cultivating and securing new customer relationships.Exceeded annual SQO goals routinely.

Promoted from individual contributor to a dual player-coach role with two direct reports within the first year, carrying an MBO metric quota. Responsible for new logo prospecting, qualifying customer needs, and managing team performance. Conducted outbound prospecting through communication, research, and collaboration with marketing to exceed KPIs. Leveraged the Power Dialer for 50-100 daily calls/emails, documenting in CRM. Developed and executed up-sell/cross-sell campaigns within the customer base. Initiated partnerships with the inside sales team to boost revenue and lead generation

Provided various integrated products, systems, and services to deliver efficient solutions for complex, IT-based security applications. It contributed to the quoting, sales process, design, installation, and maintenance of systems that integrated intrusion, hold-up, fire, video surveillance, access control, and monitoring applications. The primary role here was Security Consultant, which predominantly entailed the sales process of customized commercial security systems—carried an average of 35% closing rate.

Began as a Sales Representative, cultivating new business and conducting product presentations. Transitioned to Operations, training business partners and ensuring quality standards for 200+ facilities.Maintained high customer retention rates through regular inspections and excellent client relationships.Implemented company policies and procedures.Reported directly to the Regional Director, upselling services and liaising between business owners and clients.

Director of Operations: 4yrs Led and supervised a team of 17 operations and customer service professionals across multiple markets (Orlando, Charlotte, Dallas). Fostered strong relationships with over 400 franchise owners. Prioritized customer retention and employee development. Operations Manager: 3yrsWas responsible for customer relationships across multiple counties in South Florida. Conducted regular facility inspections and ensured compliance with industry standards. Trained franchisees on business ethics and best practices.